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Tell your host/support thanks today.

by blur
4 replies
Take a few minutes today and send your host an email (or open a support ticket) and write some kind words of appreciation for their time and effort. If you have a good host, let them know.

A lot of times we use/abuse support people when things are going bad. Let them know you appreciate them when times are good too.

I did this a few days ago with my host and thought I would pass the idea along.
#host or support #today
  • Profile picture of the author kezz08
    As someone who has been on a support desk, I can say that many, many people out there need to have a long hard look at how they treat others. Rude, and plain nasty at times.
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    • Profile picture of the author Kay King
      kezz08 makes an excellent point.

      You will have a better response to a problem if you approach it in a considerate tone of voice, being reasonable and polite and explaining the problem clearly. Calling a host, domain registrar or any other support system and shouting or demanding is not only rude but counter productive as they don't want to help you any more than necessary if you act like a numbskull.

      If you email support outline the problem clearly so they can understand it - and leave out the cursing and demands. If you want a professional response, ask for help the same way.

      kay
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  • Profile picture of the author jwlnewsome
    I'm a great believer in 'Treat others as you would like to be treated'.Take time and put yourself in the shoes of others. The world would be a better place if we did.
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  • Profile picture of the author CliveG
    Support on this forum is great too. I posted my new WSO this morning and had it approved within a couple of hours. Thank you very much.
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