Another Important Way to Prevent Chargebacks
I returned a low-quality product for a refund within the time period covered by the guarantee and neither received any communication from the seller nor received a refund to my credit card. I have proof that the return was received one week ago. Not processing the refund promptly is against merchant account rules.
So I have to initiate a chargeback.
This is really stupid behavior on the part of the seller. Because they don't process returns promptly, they will have chargebacks on their record, which increases their costs and puts them in danger of losing their merchant account privileges if it happens too much.
Have other people had this experience when returning a physical product to an online marketer?
Do you agree that it's just smart and prudent to post credits promptly and let the customer know that it's being taken care of?
Marcia Yudkin
yes, I am....
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