Started a membership site and now I'm overwhelmed - need help

by Darren Cottingham

Posted: 14 years ago 6 replies

INTERNET MARKETING

I'm in the enviable situation of having such an overwhelming response to my new membership site launch (29% conversion) that I need a help desk because I'm swamped with emails and support requests.
Anyone have any recommendations? Cheap or free is ideal.

Thanks
Darren

#helpdesk #membership #membership site #overwhelmed #site #started

DAS_Matt 14 years ago

Hi Darren..

I highly suggest Help Desk Software, Customer Service Software and Live Chat Software - Kayako for your needs. It's a heck of a support system. It's ticket based and easy to use.
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DogScout 14 years ago

You can also pick the most advanced members and enlist their aid for 'perks', depending on the niche and what kind of support you are being inundated with.

Admin/ moderator only sub forum to coordinate that.
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Jared Alberghini 14 years ago

Hey Darren,

Great position to be in...

I suggest either of the following 2 open source support ticket/helpdesk softwares, the first is a traditional ticket based support system, the second is a live help based application.

I've used both of these, and they both work great:

osTicket:: Open Source Support Ticket System

Crafty Syntax Live Help

- Jared
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Vienn 12 years ago

Congrats! Good for you then!

Aside from getting a support system, You may also want to hire a dedicated VA. I recommend Chris Ducker's Virtual Staff Finder.
Using his service requires an upfront fee of $300 something though. However, considering the amount of time and effort it takes to find the perfect VA for your needs, I think the initial fee is worth it.

Good luck in your business!
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Clive Hitchcock

12 years ago

Originally Posted by Darren Cottingham

Zendesk is the best without a doubt.

Thanks
1 reply

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Wide 12 years ago

Originally Posted by Clive Hitchcock

Zendesk is the best without a doubt.

Zendesk gets my vote too.
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Started a membership site and now I'm overwhelmed - need help

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