Paypal dispute help needed

[theimdude]

I sell a product for $10 - The product is a digital and on the sales page I dont offer a refund at all. The product is MRR.

I got a purchase and a few hours later the buyer requested a refund say the product is not needed and not properly described. I even have a video on the site showed the exact use of the product.

1) I have send them an email stating that no refund is offered
2) They replied yes I do and showed me another website (not mine) where somebody is selling the same product for $19 with a 90 day refund
3) They then opened a paypal dispute
4) I replied to the buyer saying that is not my website and we are not related
5) I rejected the paypal dispute stating the same

Where do I stand and what do paypal do I this case.

I also want to take down this product as I no longer want to market it and launch a new product.

The product is "Weight Loss Oracle" which is not a good seller.

I submitted 8 articles in the weight loss niche on ezine and they starting to bring in traffic but I want to change the frontpage - should I archive that main page for the paypal dispute

[TrafficMystic]

just send the evidence paypal (as an attachment in the dispute), that the buyer received package the package and that you dont offer a refund and where this is stated within your sales page or sales copy.

[Andy Fletcher]

So much effort over a $10 sale? How much is your time worth? Just click refund and get on with your life. Hell just the time it will take you to post, read and respond to this thread has got to be worth more than $10 surely?

Cheers,

Andy

[sbucciarel]

I agree ... it's ten bucks. Give it back to him and forget about it.

[theimdude]

Originally Posted by Andy Fletcher

So much effort over a $10 sale? How much is your time worth? Just click refund and get on with your life. Hell just the time it will take you to post, read and respond to this thread has got to be worth more than $10 surely?

Cheers,

Andy

You got it wrong here - If it was $100 or $50 what is the difference. It is the principal as I need to know what rights I have as this is the first time this happened to me.

I didn't ask for help here to be told it is only $10 as that was not my question.

So you just wasted $10 posting here

[FaJeeb]

Send the buyer a disc with the same content on it that you e-mailed the buyer, give proof of shipping to PayPal, and tell them they are just wanting a free product and the buyer did not give you ample amount of time to actually deliver it to them. PayPal doesn't give a crap about proving you e-mailed it to them or something, they want to see proof of shipping since PayPal isn't fond of digital products.

[Sean Kelly]

PayPal don't care about merchantability of the product,
they only care that it was actually delivered.

They will close the dispute in your favour.

Sean

[AverageGuy]

just tell paypal: it is intangible product, the buyer received it (you can provide email, blah.....), and it has no refund policy. let paypal decide.

in most case, paypal will do favor for you.



david

[dorim]

With paypal you have no rights, they will eventually refund the buyer. Its lousy, but there is nothing you can do about it. If somebody asks for a refund I always give it them and hope I never see them again..... Better to give the refund to this person and move on.

[lisag]

All you really have to do is escalate the matter to PayPal and they will automatically decide in your favor. They don't "do" digital product battles. How do I know?

I bought a product recently. Nowhere on the sales page or the FAQ did the seller say that product was encypted. I don't run encrypted scripts because I don't know what they are doing behind my back.

I notified the seller and asked for a refund. He ignored me. After 2 weeks I opened a PayPal dispute. He responded by denying my refund and escalating the matter to PayPal. PayPal sent me a notice that the dispute was decided in favor of the seller.

End of story.

[Kirahster]

Originally Posted by Sean Kelly

PayPal don't care about merchantability of the product,
they only care that it was actually delivered.

They will close the dispute in your favour.

Sean

What he said!

[garyv]

Originally Posted by theimdude

You got it wrong here - If it was $100 or $50 what is the difference. It is the principal as I need to know what rights I have as this is the first time this happened to me.

I didn't ask for help here to be told it is only $10 as that was not my question.

So you just wasted $10 posting here

People are giving you good advice - yes this is the first, but if you're any good at selling, this won't be the last. And the absolute easiest and most profitable way to deal w/ this is to just refund it. Who cares where you stand, the fact is that it's more cost effective to just hit the refund button and move on.

[GarrieWilson]

theimdude,

Does your site state no refunds? If not, why not? Are you worried it will reduce sales?

In the US and other countries, their is an implied warranty/refund period. If you don't honor refunds, it's less than "30 days," or not cash back, etc it must be clearly stated before the sale.

If your site did not state no refunds and since it's the principal... what do you think you should do?


Garrie

[GarrieWilson]

Originally Posted by garyv

Who cares where you stand, the fact is that it's more cost effective to just hit the refund button and move on.

Umm no it's not.

It takes under 120 seconds to:

1. click "escalate"
2. click other for delivery and enter IP
3. type "digital item, site stated no refunds, not covered by PayPal policy."
4. click send

How is refunding more cost effective?

I don't know why some of you make disputes sound like they are a time sucking process. They aren't.

[entrepenerd]

They may not be a time-sucking process, but they are a mindset sucking process.

I think you're better off to say screw it, I've got better ways to spend my time, and I'll make that $10 back in 10 minutes. Abundance mindset instead of dealing with peons who want to hassle you over $10.

I certainly understand that these things can be frustrating and it sucks that people try to take advantage of you. But, if you take the mindset that no matter what they still didn't take advantage of me, then you're still the winner.

Just my 2 cents. Good luck no matter what.

[theimdude]

Originally Posted by garyv

People are giving you good advice - yes this is the first, but if you're any good at selling, this won't be the last. And the absolute easiest and most profitable way to deal w/ this is to just refund it. Who cares where you stand, the fact is that it's more cost effective to just hit the refund button and move on.

I seem to be getting a lot of mixed responses here and my reason for asking about this issue is to find what my rights is and not what other people do ad think I should do.

1) If I sell a product and it offer no guarantee then that is my decision if that is the way I do it
2) I don't have a problem giving a refund if the buyer is honest but to say it is not what they wanted and there is a detailed video showing how it works then I have a problem with that
3) If people merely just give refunds that is fine and I suppose I will get use to it as I want to market some stuff with CB but I believe there must be line that say up to here and no more

And it is not about the $10 it is about the principal. I am going to ride this one and when they escalate it I will respond and see how it turns out as a lesson (I will do a WSO on it and sell it to newbies) (for free)

@lisag What they did to you was wrong and this is not the case here

I purchased parabots for $250 and the owner refused to help me with support as there was a issue with the program. Tried to get my money back but could not and paypal could not care about my problem.

I have had +- 4 cases where I purchased scripts and they didn't work and no luck with paypal as they just ignore you.

2 months ago I purchased something on eBay. Waited and product didn't arrive and have emailed the seller in china a few times. The seller kept me on a line until I could not open a dispute with paypal or ebay so I have lost

Oh well it was only $50

So I suppose I have to get use to the $10 here and the $50 there and the $250 somewhere ....... (no wonder I am not showing profit) or is that the way it is suppose to be

[theimdude]

Originally Posted by GarrieWilson

Umm no it's not.

It takes under 120 seconds to:

1. click "escalate"
2. click other for delivery and enter IP
3. type "digital item, site stated no refunds, not covered by PayPal policy."
4. click send

How is refunding more cost effective?

I don't know why some of you make disputes sound like they are a time sucking process. They aren't.

Thanks for the advice Garrie and entrepenerd it is not about the $10 but how to handle a situation like this. I am also about to sell some software (not the same product) and there is noway after my investment I can afford refunds like this and I also think from a business point of view the mindset just to refund if you have done your part is not in the interest of my bank account and good teaching or guidance in being successful in IM

I need to mention that as I have better things to do I value my time more that comparing it to time wasted posting on WF. WF have been a source of good solid info for me and a place to learn

[Sleaklight]

If the dispute is open, escalate the dispute. State it is a digital product that was digitally delivered and since the buyer did acknowledge receipt of the product, PayPal will close promptly in your favor. Paypal closes in your favor because it is an intangible product. I've gone through hoops of these with serial refunders and have yet to lose one dispute.

[theimdude]

Originally Posted by Sleaklight

If the dispute is open, escalate the dispute. State it is a digital product that was digitally delivered and since the buyer did acknowledge receipt of the product, PayPal will close promptly in your favor. Paypal closes in your favor because it is an intangible product. I've gone through hoops of these with serial refunders and have yet to lose one dispute.

Thanks for your advice and I will do so. I didn't escalate the dispute but responded to the buyer in that (what ever)

This is the response I got from the buyer

"Whatever, keep the money. This incredible revolutionary product will have multiple negative reviews on many weight loss forums and on diet scam websites. Hope it was worth it. You may sell it but there's no way you can convince me that you have any faith or belief in your "product". I would wish you luck, but then I would be lying."

The purpose of my this thread was to establish how to handle this the right way and not to get in the bad books of paypal if I am playing by the rules and not about the $10 but I am sure every body don't just go click here and click here everytime for $10 100 time a month as then it becomes $1000

Well thanks for the replies and I have now learned how to deal with paypal disputes if I am am on the right side