Treating customers well does pay off!
I then created a temporary directory and uploaded the files in question, together with a small bonus for the problem.
The customer contacted me a little while ago and is very happy and tells me he plans to buy more, which makes sense given the way the particular site is set up and restrictions he has with his ISP.
The purchases were low value and I could easily have simply refunded the purchase and gone on with making more money elsewhere, but I believe my approach has created a customer who will buy more and be more than willing to provide a positive testimonial (based upon what he has said in email communication).
Being nice (and professional) can pay off.
Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill
Ron
The Gadget News
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