Check out this refund request, tell me what you think..

[xDennis]

I'm not going to post the persons name..for obivous reasons.. but this is just ridiculous and wrong at the same time:

I was wondering how I can get a refund for your ebay ebook?

I am not saying I don't like your product, its just that I forgot I am short on cash right now. I have a bunch of products/ebooks that I would like to buy on Warrior Forum but can't buy them all. So I am making a list to make sure I stay within my limits.

Sorry for the trouble.

How would you handle this? It really sounds like this person has a plan on just buying everything he can then ask for refunds..

I have gotten a few "short on cash" refund requests.. fine so be it, I expect refunds to happen, that's how it is.... but this is the first time I've gotten one like this.

[actionplanbiz]

if the reason is why he is short on money then tell him to put your product into action.

[Jeremy Kelsall]

Originally Posted by xDennis

I'm not going to post the persons name..for obivous reasons.. but this is just ridiculous and wrong at the same time:



How would you handle this? It really sounds like this person has a plan on just buying everything he can then ask for refunds..

I have gotten a few "short on cash" refund requests.. fine so be it, I expect refunds to happen, that's how it is.... but this is the first time I've gotten one like this.

I had 2 like that last week...

"I didn't realize how short on money I was, so I would like a refund"

Action Taken: Ignored

I don't put the shiny "If you don't like the color of my e-cover you get your money back" or "if you happen to not like the weather that day you get a refund" guarantees on our stuff.

I've never denied a legitimate refund request, but requests like the above border on "goofy"....

After a request like that - I welcome them to escalate it with paypal....

[Mike Shain]

I could understand if it was some kind of continuity that they might have just forgot about or did not realize they would be billed again. This can catch you off guard and if money is tight it can cause problems.

In this case they had to know they were short on cash when they bought your ebook.

They said: "I have a bunch of products/ebooks that I would like to buy on Warrior Forum but can't buy them all." Which to me sounds like he wants a refund so he can buy more WSO's.

Did you offer a refund in your WSO?

[DrewG]

I once had a refund request because the guy didn't even really know what the product was, or how to use it....I'm thinking "why did you buy it then?"

[tommen]

I get those as well sometimes.I have changed the refund policy so I will refund only after 30 days of purchase.This has reduced the amount of refund requests.

[Brad Gosse]

I have had people ask after the 30 days were up then threaten to leave bad reviews in my threads.

Let em

[Lance K]

Originally Posted by xDennis

How would you handle this?

How was your guarantee worded?

[KEY]

a reasonable request like:
"this product is just not want I want/need..." I can relate to, but to ask for a refund so that other purchases can be made with the money? too much

a lot of nerve IMHO...no refund OR soup for you! but then again this kind of person can be a pain
if they are of a mind to be so...

KEY

[Harvey Segal]

I am not saying I don't like your product, its just that I forgot I am short on cash right now.

I have a bunch of products/ebooks that I would like to buy on Warrior Forum but can't buy them all.

So I am making a list to make sure I stay within my limits.

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

[Lance K]

Now that's funny!

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

[Asher]

Harvey, you truly deserve your title of Mr SuperTips

Asher

[xDennis]

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

haha that's awesome.

my refund policy is pretty simple.. the thing is, you can't really deny any refund because all the have to do is file a paypal claim which 99% of the time the buyer will win. I say I don't mind refunds but don't ask for arefund 2seconds after you purchase it.

I don't mind when someone emails me and asks for a refund.. but the 2 I can't stand is 1) when someone files a unauthorized claim or some sort of claim without conacting me first or 2) when someones refund reason is just ridiculous...like in this case.

[GoGetta]

Originally Posted by xDennis

I don't mind when someone emails me and asks for a refund.. but the 2 I can't stand is 1) when someone files a unauthorized claim or some sort of claim without conacting me first or 2) when someones refund reason is just ridiculous...like in this case.

Im with you Dennis,

There is nothing more annoying than when someone does a paypal chargeback before even contacting you first, that boils my blood!

GoGetta

[Blase]

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

Now I don't care who you are,
THAT'S FUNNY!!

[Scott Ames]

Ha Ha.. I love it

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

[Zeus66]

This is the boring answer. I'm sorry. Give it back and banish them from your memory. The downside is too much of a hassle if they push it with Paypal. You'll end up giving it back anyway. No sense wasting time and angst over it. Blech, I hate this answer.

John

[MicahF7]

Just give them a refund, who cares.

[Steven Carl Kelly]

I refund for any reason or no reason, so my answer would be: refund, of course.

[Patrick Pretty]

A person who once posted frequently here and was notorious for thieving once sent me an email, saying he wanted a refund because the PP caricature made him sick to his stomach.

So, yes, people will say anything to get a refund. It was obvious, though, that the serial-refunder wouldn't have made a good judge in a beauty pageant; I'm still undefeated after all of these years. I have more titles than the Yankees, Celtics, Steelers and Canadiens combined.

In any event, I gave the refund just to avoid the back-and-forth that inevitably would have followed had I balked or chosen to defend my good looks by denying the refund. Saving the energy was more important to me than pretending I could have a productive discussion with a kook.

I can see why it's not to some marketers. It isn't pleasant to have a scammer as a customer.

One of the longtime members here -- sorry, can't remember which one at the moment -- once made a hilarious post about giving a PREEMPTIVE refund. The purchaser had bought every product in the catalog over the years, and promptly requested a refund after each purchase.

When the latest new product went in the catalog, the purchaser promptly bought it. This time, the member here refunded the purchase before the purchaser had a chance to put in for a refund. It was a wonderful story, and a cool way to make a point.

You gotta love the Internet when it's not driving you crazy.

Patrick

[Steve Powers]

Just deal with it by your rule.I think you should make a rule first,and then judge it by your own rule to determine whether there will be a refund.Sometimes,reasons for refunding are various,but you
should have your own guide line.

[AnniePot]

How about when your purchase a product in good faith, but once you start looking at it in depth, it's immediately evident that English isn't the native language of the author? The grammar is extremely poor, words are missed entirely therefore sentences don't flow, there are many spelling mistakes and words are used in completely the wrong context: there instead of their, etc. Reading it is extremely hard work.

Surely the author could have passed his work over to an English speaking copywriter to add the necessary polish before he offered it as a WSO.

I have contacted him several times asking for a refund (I explained my reasons so I probably pissed him off), but so far he has completely ignored me. He does, incidentally offer a 30 day guaranteed refund.

[xDennis]

Zues, that's precicely why they are getting a refuind. And Micah ~ it's not an issue of who cares or not.. its just an annoyance. I realize at the end of the day they are going to get a refund.

Originally Posted by AnniePot

How about when your purchase a product in good faith, but once you start looking at it in depth, it's immediately evident that English isn't the native language of the author?

I just want to clarify that you're not talking about my product in this case :-) I just don't want some people to get confused.

[bmspaul]

In all my 30+ years in business - dealing with the public, it's 1.5 - 2% that are jerks. The one's that, no matter how hard you try, you just can't satisfy them. Believe me, they are not worth your time and trouble. You need to get rid of them asap and take care of the good ones. Presently I operate 2 eBay stores and am seeing a dramatic increase in refund requests - but of course they refuse to return the purchased product - So I concentrate more or my efforts on my good, repeat customers. Otherwise I might k*ll somebody! ha

[mr2020]

xDennis,

Give them back their money, and ask them if you could do a Internet Marketing Rising Star interview with them, because with mindset like that....

Oddly, I don't think they would understand, appreciate, or get the sarcasm.

I would, buy the interview though.....

Could be entertaining. And educational.

Mr Twenty Twenty

[Jackbgd]

Just tell him to go f himself... retard.

[sbucciarel]

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey

lol ... good one. I like it.

[Mountainmotorman]

Originally Posted by Jeremy Kelsall

I had 2 like that last week...

"I didn't realize how short on money I was, so I would like a refund"

Action Taken: Ignored

I don't put the shiny "If you don't like the color of my e-cover you get your money back" or "if you happen to not like the weather that day you get a refund" guarantees on our stuff.

I've never denied a legitimate refund request, but requests like the above border on "goofy"....

After a request like that - I welcome them to escalate it with paypal....

The bottom line with this is, the person is a CON ARTIST!!! They want to take your product and keep it with you giving the money back!!!! In my humble opinion, the person is a NUT JOB for even asking like that. I did not know I was short on money is NO EXCUSE AT ALL to ask for a refund!

I was short on money the other day at McD's and ate the big mac.... Should I ask for a refund with the empty container because I forgot I had a bill to pay with that money and fill my car with gas as well????

When you get those type of requests, do as Jeremy does..... HIT IGNORE and save the email if the idiot wants to escalate to pay pal. You have great grounds to get their request DENIED and keep your EARNED money!

[sherry_d]

I would say make a refund...Do you really want the headache of dealing with this person. My policy is to always to refund when someone ask for one...I just tell them what to do to get it and I would say a few people ask for refunds and I tell them immediately what to do to get it...which is clicking their purchase email and I have seem some not bothering doing it. I think they were expecting a big fuss and it was that simple....

My policy is plain simple to always refund...I dont agree with what this person is doing at all but hey that is business and also if you have a no quibble guarantee which is what most sales letters have, then be humble and honor that to this wierdo. You dont want people going on forums and complaints boards moaning about a refund and nomally these can show up easily of first page of google....REFUND with no quibbles and move on....

[GeorgR.]

Originally Posted by xDennis

I'm not going to post the persons name..for obivous reasons.. but this is just ridiculous and wrong at the same time:

How would you handle this? It really sounds like this person has a plan on just buying everything he can then ask for refunds..

I have gotten a few "short on cash" refund requests.. fine so be it, I expect refunds to happen, that's how it is.... but this is the first time I've gotten one like this.

Will always happen... a certain percentage of refund requests makes me often angry since they are in no relation to the actual product, very obviously made up...or just "jawdropping" excuses not to pay for a service or product. Just swallow it.

[AnniePot]

Originally Posted by xDennis

Zues, that's precicely why they are getting a refuind. And Micah ~ it's not an issue of who cares or not.. its just an annoyance. I realize at the end of the day they are going to get a refund.



I just want to clarify that you're not talking about my product in this case :-) I just don't want some people to get confused.

Right - I wasn't referring to you ...

[nota-bene]

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

LEGEND!!!!

[JeffersonB]

I wouldn't refund.

[Heuristic]

The only reason I would refund would be to protect my Paypal account. Who knows what sets off red flags over there these days? But I do understand that it is the principle of the thing.

[jagsenghera]

Just give him back his refund and move on.. who cares anyway.

[willies]

If you did not put the condition that if he wants the money to buy something else he can ask for a refund, then you are not supposed to make the refund. Many refund policy are based on if they are not satisfied with the product and not if they want the money for something else. People should not abuse the priviledge of money back guarantee.

[willies]

Originally Posted by Harvey.Segal

Dear Customer

I also forgot I am short on cash right now.

I have a bunch of refund requests that I would like to honour but can't honour them all.

So I am making a list to make sure I stay within my limits.

Unfortunately yours did not make the list


Harvey


.

This is sure funny and will actually make the customer to think again about his request.

[Scott Allan]

Originally Posted by Jackbgd

Just tell him to go f himself... retard.

Let me get this straight Jackbgd , you are running some form of business on the internet, Im not sure which and what you are doing exactly, but I assume that is the case for you to be on this forum my friend.

The best answer you can come up with to the op is to tell his customer off by swearing at him and calling him a retard ( with derogatory overtones)

I came across this thread as one of many that I have checked out since using this forum as I too have had this problem more than once, and admittedly been on the refunders side of the fence too, although not for anywhere near the reasons mentioned by the op.

Here is my take on this situation.

We, in whatever form we choose are internet marketers, by very definition and through the landscape that is the internet, we essentially sell information, that is provided digitally more often than not.

We go into this (or should) with eyes wide open to both the trials and tribulations as well as the unbelievable opportunities this affords us.

We are forever hearing about how it has never been easier to start and run a business with little or no overhead, this had been fantastic for me and many others, as I have also run very successful offline businesses where the capital to start up can run into the 10's and or hundreds of thousands of dollars.

The trade off their is if people dont like our products or services they have to physically return them for us to "resell" them to people who do want them. Most retail stores i know the world over do that without question, its the "cost of doing business"

As annoying as it is, especially as we have poured our heart and soul into developing any given product, we both deserve to be treated no differently by our customers and provide the same level of service if the internet marketing community is to be taken seriously by the world at large.

As long as we provide our information products digitally, this will always unfortunately continue, both genuinely and fraudulently.

The key as I see it is to make our information "unreturnable" and by that I mean so good that a customer sees no reason to return it because they consider it gold !!

Fraudulent and freebie seekers will always do this no matter what, any of us who have spent more than 5 minutes in this industry know the following...

1. Customers will refund a digital product because they can

2. Affiliates will buy through their own link ( sometimes )

3. This wont change ( in the near future anyway )

4. If someone can create a software to "take back" a product from a customers hard drive after a refund they will be filthy stinking rich.

If we want our industry to be taken seriously by the world at large we as product owners / developers have to accept all of the above as "the cost of doing business"

....as annoying as that is.


Finally Jackbgd,

If you owned a store and either I or my sweet, never hurt a fly mentally handicapped sister bought a product from you that I didnt like, need, want or could otherwise afford and I asked you for a refund, and your response was....

Just tell him to go f himself... retard.

Quite honestly,


I WOULD KNOCK YOU THE " F " OUT !!!

Regards

Scott Allan

[BIG Mike]

If you have a refund policy listed on the sales page, then regardless of the reason why, legally you've got to honor it (assuming of course you didn't have any conditions on it).

Not worth the aggravation to screw around with it....

[rwb24]

It was a poor excuse for a refund, but like others have said, people like that aren't worth wasting your time on. I would refund and ban the person from buying again.

[E-supreme]

Getting back to the point. The refund request wasn't legitimate. It is unfair to ask for a refund just because you can not afford it.

That person will more than likely do the same thing to another person in the forum!

My advice, let them escalate to paypal. Just in future make sure you phrase your refund policy in a more specific way. By saying something like, I will refund your money no questions asked just opens you up to higher refund requests no matter what the quality of your product is like.

[Steven Carl Kelly]

Originally Posted by Jackbgd

Just tell him to go f himself... retard.

Wow. That's a genuinely scary reply.

[Josh Spaulding]

You'll learn after time that a good majority of digital product refund requests are made because the customer knows he or she can get the money back and keep the product, whether they say it or not.

That's life whether we agree or not. It's not worth spending more than a minute on.

I would just refund, stand by my "no questions asked" guarantee, and move on.

Having that guarantee increases profits even after the refunds almost every time, so just suck it up and process refunds when they come in.

[JonMills]

xDennis the guy who bought it sounds like a right stupid wanker

Like hes trying to pull a fast one on you by claiming he didnt know.. of course he knew, hes on the prowl finding book for free. Man these people are scum!

[Johnny Slater]

If your selling with PayPal, and if you have a no refund policy, then the customer can NOT just go to PayPal and get a refund. If the payment was made from PayPal balance then you are covered.

If the customer requests a refund through PayPal when you have a no refund policy then dont pay it. Let them file a dispute, then go in yourself and escalate the claim and make sure you put in the area that PayPal gives you to state clearly that it was a digital purchase and the product was delivered online. PayPal does NOT guarentee digital purchases and as soon as they see digital delivery then they close the claim.

In the two years that I sold my scripts I have several refund requests and several chargebacks. I only lost 1 of each type in those 2 years because I make it very clear on the claims that the purchases were for digital products and I had clear records of the download being accessed by the customer.

[Popstar]

While I love Harvey's answer, I'm inclined to agree with BIG Mike. Refund and move on.

It's a cost of doing business.

Debbie

[Louise Green]

I'd give the refund, forget about the thieves and focus on the people who value your help.

Yesterday I had a PM from someone saying how great the product is and how they look forward to using it in the future.. yet still asked for a refund.

Reason being they wouldn't be using the product for a while. Ya gotta laugh at 'em.

[Black Hat Cat]

If we want our industry to be taken seriously by the world at large we as product owners / developers have to accept all of the above as "the cost of doing business"

....as annoying as that is.

Do you believe in unicorns too? Don't know how you set up your business, but I didn't sign anything requiring me to bend over and take it with a smile on my face whenever a customer decides he wants to screw me. No one takes a sucker seriously.

[Fraserb]

Wow,

The audacity...the cheek...what an idiot to even ask !

How can you say you don't have enough money then in the same breath say you want to buy other things....?

I agree with all the comments above and guess you'll have to bite the bullet in this case. Love "Mr SuperTips" comments.

People like this will always be around and they'll always ask for a refund.

Give them the money back, move on and feel a better person for it.

Fraser
:-)

[Ralf Skirr]

Originally Posted by xDennis

I'm not going to post the persons name..for obivous reasons.. but this is just ridiculous and wrong at the same time:



How would you handle this? It really sounds like this person has a plan on just buying everything he can then ask for refunds..

I have gotten a few "short on cash" refund requests.. fine so be it, I expect refunds to happen, that's how it is.... but this is the first time I've gotten one like this.

Well, the explanation surely sucks...but if the refund request is within your guarantee period you have to honor it.

After all, that's what our guarantee is about.

What good would any money back guarantee be if the merchant does not fulfill it?

Ralf