50 {{ upvoteCount | shortNum }}
50 {{ upvoteCount | shortNum }}

Did this really just happen this morning - my friday the 13th luck!

by dsmpublishing
44 replies
I cant believe that this really happened to me this morning. Ive been in internet marketing for nearly five years now and have had lots of friday the 13th but nothing quite as bad as this.

Before my website days i was on ebay which was known for the complaints for silly and daft things but this really does take the biscuit!

I offer a range of outsourcing services and my husband is pretty much in charge of them including many Twitter services. We put in a lot of hours both ourselves and our team to make sure that everything is running smoothly and offer email support from 7am-6pm which we thought was great hours because many people take 12 hours to reply to your email in this business.

We received an order last night at 6.34pm for managing someones twitter account including getting them new followers, deleting direct messages, following back followers and replying to their tweets. We charge $100 a week for the service so they get a great deal.

Obviously they ordered out of business hours so we saw the email when we logged on at 7.00ish this morning but we also had two other emails from them.

1 at 1.00am when we were sleeping - telling me that we hadnt contacted them and it was disgusting and we couldnt be trusted

1 at 2.34am again whilst we were sleeping with a paypal dispute opening for the payment made at just after 6.30pm - seven hours after making payment stating that we were dodgy for not replying to their emails!!!

well i found this highly amusing but then after that i thought why bother taking the time to sign up and then act like this six hours later????

with this in mind i would love to hear your stories about how quickly you have received a paypal dispute. As im sure someone out there can beat my record???

obviously i refunded him as i didnt want to put our hard graft into someone that treats you so badly!

kind regards


sam
X
#13th #friday #happen #luck #morning
  • Profile picture of the author winebuddy
    fastest I have had was 2.7 minutes after purchase. But it was a freebie seeking scammer and I just refunded.

    People who buy stuff on the internet are usually looking for instant results because most of the products sold do provide instant downloads.

    As online service marketers, we have the uphill task of re-educating these people to the fact that a people powered service is NOT an instant download.
    Signature
    "Knowledge is NOT power... ACTION on Knowledge is power"
    {{ DiscussionBoard.errors[1380330].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by winebuddy View Post

      fastest I have had was 2.7 minutes after purchase. But it was a freebie seeking scammer and I just refunded.

      People who buy stuff on the internet are usually looking for instant results because most of the products sold do provide instant downloads.

      As online service marketers, we have the uphill task of re-educating these people to the fact that a people powered service is NOT an instant download.
      I dont think i could ever beat your 2.7 minutes - but i do see issues with the clickbank system. I know a lot of people especially based in asia and america that know the clickbank terms so well that even before they see the product they will class it as a freebie and put in a refund request to clickbank straight after they have the download on their desktop.

      Though to get the sales we need to offer a guarantee and unfortunately some people will abuse it from time to time.

      A friend of mine that i told about this an hour ago on facebook told me that he had a refund request an hour after someone ordered some articles from him because they didnt see an instant download link!

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1380428].message }}
  • Profile picture of the author Frank Ayres
    I had one similar to yours, while i was in bed UK time.
    Someone bought one of my products, emailed me to say they had a problem and then emailed me twice more saying if thet didnt get a reply they would start a paypal dispute and then started a dispute.
    all while i was in bed asleep!
    Signature

    {{ DiscussionBoard.errors[1380375].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by SpudDS View Post

      I had one similar to yours, while i was in bed UK time.
      Someone bought one of my products, emailed me to say they had a problem and then emailed me twice more saying if thet didnt get a reply they would start a paypal dispute and then started a dispute.
      all while i was in bed asleep!
      i am sure that people in america actually think that all internet marketers are based in america. or stay up all night just to deal with their order!

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1380431].message }}
  • Profile picture of the author GoGetta
    Me, about an hour after because the videos within my course took too long to download on dial up????? This was a paypal dispute open aswell, not a refund request stating my product did not deliver on what was promised?????

    ????????

    GoGetta
    {{ DiscussionBoard.errors[1380400].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by GoGetta View Post

      Me, about an hour after because the videos within my course took too long to download on dial up????? This was a paypal dispute open aswell, not a refund request stating my product did not deliver on what was promised?????

      ????????

      GoGetta
      I love this one - you have really made me and my hubby laugh this morning - ive had similar probs with a video jv i did recently.

      You just cant believe people are actually that crazy - but are we suposed to take them seriously when they say these things to us or treat it as a joke?

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1380436].message }}
      • Profile picture of the author Ursa Anzur
        It happened to me literally minutes after they paid for my services, even though it says in my autoresponder email that we will contact them as soon as we get their email, as we may be in different time zones. It shocked me to see an email from Paypal when I got up.

        But thankfully, we resolved the issue with no problems.
        Signature
        The Future of SEO - Build Your Brand and Improve Your Rankings!


        Imagine Having The Power To Turn Leaving Visitors Into Buyers!
        {{ DiscussionBoard.errors[1380464].message }}
        • Profile picture of the author Mike Shain
          Originally Posted by Ursa Anzur View Post

          It happened to me literally minutes after they paid for my services, even though it says in my autoresponder email that we will contact them as soon as we get their email, as we may be in different time zones.
          That was going to be my input - it takes less than a minute to setup an autoresponder in Cpanel.

          Tell them in the email thanks for your interest/business, that you received their message and your office hours.

          Might save you some headaches in the future and comes across as a more professional service.
          Signature

          {{ DiscussionBoard.errors[1381006].message }}
          • Profile picture of the author dsmpublishing
            Originally Posted by Mike Shain View Post

            That was going to be my input - it takes less than a minute to setup an autoresponder in Cpanel.

            Tell them in the email thanks for your interest/business, that you received their message and your office hours.

            Might save you some headaches in the future and comes across as a more professional service.
            well actually on my thanks page after ordering my service that i will contact them within 24 hours just in case i have gone away for the night.

            kind regards


            sam
            X
            {{ DiscussionBoard.errors[1381738].message }}
        • Profile picture of the author dsmpublishing
          Originally Posted by Ursa Anzur View Post

          It happened to me literally minutes after they paid for my services, even though it says in my autoresponder email that we will contact them as soon as we get their email, as we may be in different time zones. It shocked me to see an email from Paypal when I got up.

          But thankfully, we resolved the issue with no problems.
          Hi Ursa

          well what if i told you that i have a co.uk domain that this was purchased through!

          They have since apologied and said that they didnt know i was based in europe!

          kind regards


          sam
          X
          {{ DiscussionBoard.errors[1381718].message }}
  • Profile picture of the author bobsstuff
    It is probably good to be rid of this type of customer early in the game. Since you provide a service, can you imagine the complaints that person would have continually emailed about?
    Signature
    Bob Hale
    {{ DiscussionBoard.errors[1380951].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by bobsstuff View Post

      It is probably good to be rid of this type of customer early in the game. Since you provide a service, can you imagine the complaints that person would have continually emailed about?
      With this particular twitter service that we were selling we would be dealing with the customer long term so it would have driven us mad if they had been this bad so early on.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1381723].message }}
  • Profile picture of the author Bev Clement
    On ebay, it was a couple of minutes because the download didn't work. It was for a 99 cent product, and again happened when I was asleep.
    Signature
    Your Own Product Created By Top Ghostwriters
    WSO - Diet Niche - Massive PLR Package Run Your Own Diet Membership Site
    15 Health PLR Books...Price Starts At $10
    Writing Course For Higher Pay Days
    {{ DiscussionBoard.errors[1380962].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by Bev Clement View Post

      On ebay, it was a couple of minutes because the download didn't work. It was for a 99 cent product, and again happened when I was asleep.
      Hi bev

      i remember actually receiving a negative feedback on ebay back in 2005 for an ebook because they didnt understand who to download it and because i was sleeping and didnt answer them within the hour i was a bad seller and that too was for a 99 cent product.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1381731].message }}
  • Profile picture of the author Scott Ames
    OMG that's rich.

    The worst I had was an auction that ended and the bidder that won opened a complaint with eBay because I hadn't contacted him in 10 minutes. He had sent about 4 emails between the auction end and the complaint. He expected me to be at the computer waiting for the auction to end.
    Signature

    Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

    {{ DiscussionBoard.errors[1380964].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by Scott Ames View Post

      OMG that's rich.

      The worst I had was an auction that ended and the bidder that won opened a complaint with eBay because I hadn't contacted him in 10 minutes. He had sent about 4 emails between the auction end and the complaint. He expected me to be at the computer waiting for the auction to end.
      Hi scott

      ive noticed thats what people expect on ebay thats why i dont like selling on there anymore. Sometimes when you are selling tangiable goods it is often a different time of day when you list them so you dont always have the chance to be there when they end.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1381735].message }}
  • Profile picture of the author Steven Carl Kelly
    There's a very big opportunity in your original post. I hope that you analyze the situation and uncover it rather than simply write off the potential customer as someone who "treats you so badly".

    Without customers, your business would have no revenue.
    Signature
    Read this SURPRISING REPORT Before You Buy ANY WSO! Click Here
    FREE REPORT: Split Test Your Landing Pages the Easy Way
    {{ DiscussionBoard.errors[1381007].message }}
    • Profile picture of the author WritingMadwoman
      LOL yup, it's happened to me too. I just refund them.

      Wendy
      Signature
      QUALITY PLR DEALS:

      {{ DiscussionBoard.errors[1381060].message }}
    • Profile picture of the author Killer Joe
      Originally Posted by Steven Carl Kelly View Post

      There's a very big opportunity in your original post. I hope that you analyze the situation and uncover it rather than simply write off the potential customer as someone who "treats you so badly".

      Without customers, your business would have no revenue.
      I think you're confusing customers with folks who can fog a mirror. There's a big difference.

      Just sayin'...

      KJ
      Signature
      {{ DiscussionBoard.errors[1381073].message }}
      • Profile picture of the author Steven Carl Kelly
        Originally Posted by Killer Joe View Post

        I think you're confusing customers with folks who can fog a mirror. There's a big difference.
        I've converted my share of "jerks" into customers. MY perception of a potential customer doesn't always equal reality.
        Signature
        Read this SURPRISING REPORT Before You Buy ANY WSO! Click Here
        FREE REPORT: Split Test Your Landing Pages the Easy Way
        {{ DiscussionBoard.errors[1381164].message }}
        • Profile picture of the author Jeremy Kelsall
          Originally Posted by Steven Carl Kelly View Post

          I've converted my share of "jerks" into customers. MY perception of a potential customer doesn't always equal reality.
          I've done so as well and later wished I didn't...

          If someone acts like that in the beginning, in my experience anyway, it is all downhill from there.
          Signature
          {{ DiscussionBoard.errors[1381221].message }}
          • Profile picture of the author Killer Joe
            Originally Posted by Jeremy Kelsall View Post

            I've done so as well and later wished I didn't...

            If someone acts like that in the beginning, in my experience anyway, it is all downhill from there.
            Same here. You can't please everybody. Just let them move on. Somebody will take them.

            KJ
            Signature
            {{ DiscussionBoard.errors[1381231].message }}
          • Profile picture of the author Steven Carl Kelly
            Originally Posted by Jeremy Kelsall View Post

            I've done so as well and later wished I didn't...

            If someone acts like that in the beginning, in my experience anyway, it is all downhill from there.
            One of my most profitable long-term business relationships started with a customer who acted like a jerk to begin with. My experience has taught me to keep my mind and my door open.

            But then again, I'm not in this just for a quick buck.
            Signature
            Read this SURPRISING REPORT Before You Buy ANY WSO! Click Here
            FREE REPORT: Split Test Your Landing Pages the Easy Way
            {{ DiscussionBoard.errors[1381236].message }}
            • Profile picture of the author Jeremy Kelsall
              Originally Posted by Steven Carl Kelly View Post

              One of my most profitable long-term business relationships started with a customer who acted like a jerk to begin with. My experience has taught me to keep my mind and my door open.

              But then again, I'm not in this just for a quick buck.
              Are you implying that I am?

              Your experience is your experience. Maybe experiences should come with an FTC disclaimer? (not typical)
              Signature
              {{ DiscussionBoard.errors[1382238].message }}
          • Profile picture of the author sbucciarel
            Banned
            Originally Posted by Jeremy Kelsall View Post

            I've done so as well and later wished I didn't...

            If someone acts like that in the beginning, in my experience anyway, it is all downhill from there.
            I hear ya ... man have I had some customers who were real time sucks and jerks on top of it. I'd pay some of them to just go away. 98% of my customers are pure gold ... the rest can take a hike.
            {{ DiscussionBoard.errors[1381586].message }}
  • Profile picture of the author seasoned
    WOW! If *I* were the processor, got a dispute, and it dealt with a service or physical product, like this, I might be tempted to just close their CC account! They're too stupid to have credit!

    Steve
    {{ DiscussionBoard.errors[1381454].message }}
  • Profile picture of the author LilBlackDress
    Sam,

    How many tweets do you twit for $100 a week and do you do it manually or automate it?
    Signature

    Pen Name + 8 eBooks + social media sites 4 SALE - PM me (evergreen beauty niche)

    {{ DiscussionBoard.errors[1381737].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by LilBlackDress View Post

      Sam,

      How many tweets do you twit for $100 a week and do you do it manually or automate it?
      hi

      i set up as many tweets as you want on your account - even though i automate it i send out different ones so your followers dont realise. Cant do it completely unautomated as many of my customers are based in america which i am not.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1381904].message }}
  • Profile picture of the author Cecille20
    Banned
    [DELETED]
    {{ DiscussionBoard.errors[1381803].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by Cecille20 View Post

      I'm also lucky with Friday the 13th. I received a new resources income through CPA marketing. And also someone hired me for two weeks.. Its an extra extra income
      Congrats on your income for the day - after my bad luck this morning ive managed to get loads done so im really proud of my achievements.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1381897].message }}
  • Profile picture of the author mla16
    i see the word "ebay" mentioned above quite a few times..... maybe its a good thing they made it more difficult for marketers to work on there, it seems as though the average ebay shopper has a lower IQ than most
    Signature

    Click Here for the Let's Make Lots of Money Blog
    {{ DiscussionBoard.errors[1382430].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by mla16 View Post

      i see the word "ebay" mentioned above quite a few times..... maybe its a good thing they made it more difficult for marketers to work on there, it seems as though the average ebay shopper has a lower IQ than most
      Well im an ebay buyer - but i would never be an ebay seller again - they have just gone nuts.

      the problem is anyone can have an ebay account and set themselves up in business on there. I probably have 1 bad experience as a buyer out of 30 purchases but still wouldnt leave it alone.

      In portugal things are rather expensive and even with p+p its cheaper to buy them from ebay.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1385212].message }}
  • Profile picture of the author Shana_Adam
    my god ebay customers are the most attention seeking ocd overdosed customers you can deal with.

    negative feedback before you can be forgiven for even breathing.

    Some people do value their cash wayyyyy too much. Even 99cents is worth reporting as a scam
    Signature

    {{ DiscussionBoard.errors[1385325].message }}
    • Profile picture of the author j0s3
      That's a really stressed out person flooding your inbox with insults after just 6 hours.

      I don't have a story but I do have a suggestion:

      I assume that the person who made the purchase was from the other side of the world (you'd hope so anyway) hence the time difference.

      Set up an auto-reply to every purchase so that the buyer gets a confirmation (you probably already do this). But also add your time zone and state your hours of business alongside a sentence that says something like 'we aim to reply to your queries within 1 business day or less. Please allow for time zone differences.

      I know you mentioned your response times are very good, but unless you're using that in your copy, nobody knows about this. Also, anybody making a purchase is already in your sales funnel, so they don't need convincing (hence, no need to tell them about fast responses).

      I'm sure they'll be impressed when they do receive a fast response, but stating clearly that this is not a promise may save a sale every now and then.

      Just a thought
      {{ DiscussionBoard.errors[1385352].message }}
      • Profile picture of the author dsmpublishing
        Originally Posted by j0s3 View Post

        That's a really stressed out person flooding your inbox with insults after just 6 hours.

        I don't have a story but I do have a suggestion:

        I assume that the person who made the purchase was from the other side of the world (you'd hope so anyway) hence the time difference.

        Set up an auto-reply to every purchase so that the buyer gets a confirmation (you probably already do this). But also add your time zone and state your hours of business alongside a sentence that says something like 'we aim to reply to your queries within 1 business day or less. Please allow for time zone differences.

        I know you mentioned your response times are very good, but unless you're using that in your copy, nobody knows about this. Also, anybody making a purchase is already in your sales funnel, so they don't need convincing (hence, no need to tell them about fast responses).

        I'm sure they'll be impressed when they do receive a fast response, but stating clearly that this is not a promise may save a sale every now and then.

        Just a thought
        Well actually they were taken to the thanks page which informed them that i would be in contact within 24 hours.

        They actually said they didnt know i was in europe even though the web address they visited was a co.uk one!

        kind regards


        sam
        X
        {{ DiscussionBoard.errors[1389692].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by Shana_Adam View Post

      my god ebay customers are the most attention seeking ocd overdosed customers you can deal with.

      negative feedback before you can be forgiven for even breathing.

      Some people do value their cash wayyyyy too much. Even 99cents is worth reporting as a scam
      I completely understand what you mean - when i was an ebay powerseller i felt that i had to log in every few hours to answer any new questions just in case their was a customer waiting for me. I noticed a big difference when i went on the internet with my own websites instead it felt so much better and easier.

      my feedback was around the 99.8 when i was selling on there and all the negs came from people over reacting from cheap products.

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1389689].message }}
  • Profile picture of the author competitive
    Hi Sam

    I found you through twitter and followed you. Just saying hello. I get refunds all the time its the nature of the beast so i just try to make more sales.

    Regards
    Barry
    {{ DiscussionBoard.errors[1385782].message }}
    • Profile picture of the author AndrewCavanagh
      Within 10 minutes after purchase.

      I disputed that one successfully.

      The guy actually signed up to the email list on the product thank you page after purchase then claimed he didn't know anything about the purchase.

      Not the brightest person on earth LOL.

      I still can't see why anyone would use a paypal chargeback when they could simply ask for a refund and get their money back immediately.

      We have a policy of disputing every paypal chargeback (we have to to protect our rating with paypal).

      Kindest regards,
      Andrew Cavanagh
      Signature
      Old School Copy Like This Is BACK & Converting Like Crazy!
      {{ DiscussionBoard.errors[1386171].message }}
      • Profile picture of the author Shellfish
        I love the ones that go like this.

        Dear Sir,

        I received your package today. Thanks so much for the fast shipping. I understand I purchased an item for $73.99 and saved at least $60 from buying locally but I just have one quick question.

        I paid $2.99 for shipping and noticed you only paid 2.87 to ship the item. Why is that? Can you refund the extra 13 cents to xxxxxx@aol.com

        Thanks!!

        =============

        I kid you not. Many may think I am joking, sell 200 items a day on ebay and find out quick the mentality.
        {{ DiscussionBoard.errors[1387370].message }}
        • Profile picture of the author dsmpublishing
          Originally Posted by Shellfish View Post

          I love the ones that go like this.

          Dear Sir,

          I received your package today. Thanks so much for the fast shipping. I understand I purchased an item for $73.99 and saved at least $60 from buying locally but I just have one quick question.

          I paid $2.99 for shipping and noticed you only paid 2.87 to ship the item. Why is that? Can you refund the extra 13 cents to xxxxxx@aol.com

          Thanks!!

          =============

          I kid you not. Many may think I am joking, sell 200 items a day on ebay and find out quick the mentality.
          Thanks for the cracking reply!!!

          ive had those too on several ocassions - i would use a franking machine where the postage amount doesn't show up on the envelope it will make your life so much easier!

          kind regards


          sam
          X
          {{ DiscussionBoard.errors[1389700].message }}
      • Profile picture of the author dsmpublishing
        Originally Posted by AndrewCavanagh View Post

        Within 10 minutes after purchase.

        I disputed that one successfully.

        The guy actually signed up to the email list on the product thank you page after purchase then claimed he didn't know anything about the purchase.

        Not the brightest person on earth LOL.

        I still can't see why anyone would use a paypal chargeback when they could simply ask for a refund and get their money back immediately.

        We have a policy of disputing every paypal chargeback (we have to to protect our rating with paypal).

        Kindest regards,
        Andrew Cavanagh
        Hi andrew

        ive just successfully disputed a paypal chargeback myself and i too hate it just as much as you do. People shouldnt think that the answer is a chargeback but they do.

        I had one customer that bought my one time offer then confirmed their email on my email address then issued a chargeback making contact through the same email address. He also became an affiliate of mine signing up for a hostgator account from my thank you page.

        I just cant believe that they dont realise they will get caught!!

        kind regards


        sam
        X
        {{ DiscussionBoard.errors[1389699].message }}
    • Profile picture of the author dsmpublishing
      Originally Posted by competitive View Post

      Hi Sam

      I found you through twitter and followed you. Just saying hello. I get refunds all the time its the nature of the beast so i just try to make more sales.

      Regards
      Barry
      Hi barry

      lovely to meet you too

      yes i get very few refund requests but those that i do get always make me laugh!

      kind regards


      sam
      X
      {{ DiscussionBoard.errors[1389693].message }}
  • Profile picture of the author dsmpublishing
    Hi harvey

    I love this one - I do think that with ticket systems some people believe it is live chat though.

    kind regards


    sam
    X
    {{ DiscussionBoard.errors[1389727].message }}

Trending Topics