Excellent Customer Service

Bev Clement · 11-16-2009, 02:16 PM

We hear about bad customer service, but how about this as a great customer service.

I bought a product in Aug, and was ready to use it today. I went hunting for it and couldn't find it on my hard disk. The problem was I didn't know the name of the file.

I went back to the website, and found the email address. I emailed the person, and 30 mins later I received an email saying, it is easier to attach the product to email than giving you the name of every file you bought.

They had gone to 1shopping cart matched my email address and sent it all to me including the original invoice.

10/10 goes to Peter Bowerman (have edited to add his name in)

hugofortin · 11-16-2009, 02:28 PM

Hi,

That's really a excellent customer service!

There people who are very good to it. It's almost natural for them. It's not for nothing that the same clients come back over and over.

Hugo

Tina Golden · 11-16-2009, 02:35 PM

I think it's okay to say when you are saying something good, Bev. Rule #1 just says if you have a problem with someone not to bring it up here but it doesn't say anything about not being able to compliment people.

Tina

Keith Boisvert · 11-16-2009, 02:37 PM

It's too bad you can't say "who" as that is the type of service that really exemplifies the types of businesses and ethics IM'ers could/should be doing business with, and a damn fine example all should be following.

keith

AidanKay · 11-16-2009, 02:58 PM

Don't mean to seem like I'm here to talk about myself, but..

I have this compulsive habit of replying as soon as I get a message. And following through with everything they need. I don't see it as something 'good' per se - I just really believe in that ooold saying 'treat others how you would like to be treated'.

The seller does deserve respect for what he did though, ofcourse

.

If nothing makes sense, it's because I haven't slept in 2 days

.

Cheers,

-Aidan.

Kelly Verge · 11-16-2009, 03:17 PM

Quote:

Rule #1:

"If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions."

Positive feedback would be not only acceptable, but welcome from my perspective.

Bev Clement · 11-16-2009, 03:24 PM

Edited and included his name here now.

Tina Golden · 11-16-2009, 07:26 PM

I don't recognize the name but if I come across him, I'll throw business his way if I can. Both online and off, I always prefer to deal with businesses that know the value of providing good service.

Tina

Zeus66 · 11-18-2009, 01:20 PM

Good post, Bev. I think it's a point lost on a lot of business owners because unless you specifically ask new customers, you may never learn that a lot of them "found" you from word of mouth from one of your other customers. People talk. People Tweet. They email. They Facebook. It's imperative nowadays to give great customer service, especially if you do business online.

11-16-2009, 02:16 PM	#1
Bev Clement Writer War Room Member Join Date: Jul 2006 Posts: 8,753 Blog Entries: 1 Thanks: 460 Thanked 999 Times in 372 Posts Social Networking Contact Info	Excellent Customer Service We hear about bad customer service, but how about this as a great customer service. I bought a product in Aug, and was ready to use it today. I went hunting for it and couldn't find it on my hard disk. The problem was I didn't know the name of the file. I went back to the website, and found the email address. I emailed the person, and 30 mins later I received an email saying, it is easier to attach the product to email than giving you the name of every file you bought. They had gone to 1shopping cart matched my email address and sent it all to me including the original invoice. 10/10 goes to Peter Bowerman (have edited to add his name in)
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11-16-2009, 02:28 PM	#2
hugofortin HyperActive Warrior Join Date: Aug 2007 Location: Ottawa, Canada. Posts: 244 Thanks: 4 Thanked 10 Times in 10 Posts Social Networking	Re: Excellent Customer Service Hi, That's really a excellent customer service! There people who are very good to it. It's almost natural for them. It's not for nothing that the same clients come back over and over. Hugo
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11-16-2009, 02:35 PM	#3
Tina Golden Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Massachusetts, USA Posts: 3,050 Blog Entries: 2 Thanks: 4,300 Thanked 3,096 Times in 1,556 Posts Social Networking Contact Info	Re: Excellent Customer Service I think it's okay to say when you are saying something good, Bev. Rule #1 just says if you have a problem with someone not to bring it up here but it doesn't say anything about not being able to compliment people. Tina

11-16-2009, 02:37 PM	#4
Keith Boisvert Blue Collar Marketer War Room Member Join Date: Sep 2006 Location: Taxachusetts Posts: 2,036 Blog Entries: 7 Thanks: 167 Thanked 253 Times in 93 Posts Social Networking Contact Info	Re: Excellent Customer Service It's too bad you can't say "who" as that is the type of service that really exemplifies the types of businesses and ethics IM'ers could/should be doing business with, and a damn fine example all should be following. keith
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11-16-2009, 02:58 PM	#5
AidanKay is Thankful to Bob Silber War Room Member Join Date: Apr 2009 Location: Perth, Australia Posts: 296 Thanks: 36 Thanked 22 Times in 18 Posts Social Networking Contact Info	Re: Excellent Customer Service Don't mean to seem like I'm here to talk about myself, but.. I have this compulsive habit of replying as soon as I get a message. And following through with everything they need. I don't see it as something 'good' per se - I just really believe in that ooold saying 'treat others how you would like to be treated'. The seller does deserve respect for what he did though, ofcourse . If nothing makes sense, it's because I haven't slept in 2 days . Cheers, -Aidan.
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11-16-2009, 03:24 PM	#7
Bev Clement Writer War Room Member Join Date: Jul 2006 Posts: 8,753 Blog Entries: 1 Thanks: 460 Thanked 999 Times in 372 Posts Social Networking Contact Info	Re: Excellent Customer Service Edited and included his name here now.
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11-16-2009, 07:26 PM	#8
Tina Golden Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Massachusetts, USA Posts: 3,050 Blog Entries: 2 Thanks: 4,300 Thanked 3,096 Times in 1,556 Posts Social Networking Contact Info	Re: Excellent Customer Service I don't recognize the name but if I come across him, I'll throw business his way if I can. Both online and off, I always prefer to deal with businesses that know the value of providing good service. Tina

11-18-2009, 01:20 PM	#9
Zeus66 John Schwartz War Room Member Join Date: Jul 2008 Location: Near Dallas, TX, USA Posts: 3,691 Thanks: 1,620 Thanked 3,245 Times in 1,140 Posts Social Networking	Re: Excellent Customer Service Good post, Bev. I think it's a point lost on a lot of business owners because unless you specifically ask new customers, you may never learn that a lot of them "found" you from word of mouth from one of your other customers. People talk. People Tweet. They email. They Facebook. It's imperative nowadays to give great customer service, especially if you do business online.
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