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Waiting a week for support... :(

by Challe77
14 replies
I have a hosting account that I´m having some problems with, something to do with a curl script.
How long is hosting support suppose to take in general?
I´ve been waiting a week now, and I´m a little tired of waiting, this makes me want to change hosting provider...

How have your experiences been?

Sincerely
Karl
#support #waiting #week
  • Profile picture of the author jhongren
    Would you be able to state your problem here? I know some Warriors are expert in this and they can offer advice much faster (than your support)

    Give it a shot, you will never know.

    John
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    • Profile picture of the author Josh Anderson
      If you are hosting with a company that takes more than 24 hours to respond you need a new hosting company.

      Preferably one that offers immediate 24/7 support.
      Signature
      Nanacast Review
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      • Profile picture of the author CarlosGarcia
        honestly, 1 week is un-acceptable, perhaps they didn't receive your request,
        or perhaps they don't support your scripts in question.

        With my current host, I get a reply within 10 - 20 minutes, and if I'm waiting
        for 2 - 3 hours I wonder what's taking them so long to respond.

        Do they have a toll free number you can call, chances are your support request
        fell through the cracks.
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      • Profile picture of the author Peter Helps
        I agree with Josh. Change your hosting company.

        Peter
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        • Profile picture of the author Neil Morgan
          but said the problem was with my end. I then figured out exactly what the problem was.
          So what was the problem?

          Cheers,

          Neil
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          Easy email marketing automation without moving your lists.

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  • Profile picture of the author Challe77
    hi, well they did reply fast, but said the problem was with my end.
    I then figured out exactly what the problem was and asked them to solve it.
    I have now been waiting a week since that, ticket says that "tech" are working on it....
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  • Profile picture of the author RichDavis
    Man, a week for support to reply, that is INSANE!!!!! my best advise to you is to get a new webhosting provider. most "RELIABLE" host have 24 hour turn around times, my host actually gets back to me within an hour max...

    if you want some recommendations I would be more than happy to give you a few places I currently host with who have been super amazing (at least in my experience with them they have been)

    Good luck with getting your issue fixed... but i would defiantly look into moving to a new provider!
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  • Profile picture of the author Hugh
    Not the cheapest, but you can usually measure the
    response time at Host4Profit in MINUTES, certainly not days.

    Hugh
    Signature

    "Never make someone a priority in your life who makes you an option in theirs." Anon.
    "Some see private enterprise as a predatory target to be shot, others as a cow to be milked, but few are those who see it as a sturdy horse pulling the wagon." -- Winston Churchill

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  • Profile picture of the author pmore
    Yes - definitely look into getting a new host! When I was on shared hosting I never had to wait more than a day for support!
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  • Profile picture of the author John Hillage
    I have just changed hosting to Hostgator this month and have found their support quick and excellent so far.
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  • Profile picture of the author Challe77
    Hi all, thx for the suggestions, I e-mailed them again, asking them to at least reply to my questions, but looks like I should change hosts.

    Rob- no I dont want them to fix the script, just to activate Curl on their server which my script needs, shouldnt be that hard I think...
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    • Profile picture of the author KenJ
      One week, ONLY 1 WEEK - count yourself lucky

      Oh the story I could tell about being locked out of 4 websites by My host with no support or answers for 5 WEEKS

      The thing is that nearly every warrior here is recomending this company

      Do not mess with your online real estate. go "gently into this great night" and test for yourself before you commit too much money on one hosting company
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    • Profile picture of the author CarlosGarcia
      If you're on shared hosting, some hosts will not activate some modules.

      Curl shouldn't really be a problem though.

      Yep, it's time to shop around, there's no shortage of hosting companies out there.
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