Did Anyone Else Subscribe To Tony Robbins' New Money Masters A While Back?

Alex Taylor · 11-22-2009, 01:27 PM

I took them up on the "just pay shipping" offer a couple of months back. Then I cancelled via the support email and they confirmed the cancellation. Then they sent me another issue and billed me. Then I emailed them again, then they billed me for another issue.

Then I emailed them 3 more times without response.

I wondered if anyone else was having this kind of trouble cancelling? I expected better from such a huge company.

paulie888 · 11-22-2009, 05:19 PM

Hmm, this is why I stay away from these subscription deals for the most part, unless I'm dealing with someone known to be pretty reputable. You'd think Tony would have learned the fine art of customer service from Frank Kern, whom he consulted with for this new product. I do know that Frank doesn't even outsource his customer service out of the country, as he tries to make sure that his customers get top-notch service.

Paul

John Rogers · 11-22-2009, 05:30 PM

There was a thread in the reviews forum about this. The inability to cancel has been a widespread problem that obviously isn't being adequately addressed. This has been going on since day one. When such a chronic known problem is being allowed to continue for months, that tells me that the company is choosing not to fix it. (I suspect it's a profits driven choice)

John

SteveRoss-TR Service · 11-24-2009, 09:40 AM

Alex, Paulie, John -

I got caught up on this post this morning and want to thank you for your comments. I'm with Tony Robbins Client Services and we want to assist.

ALEX - I'll send you a PM so we can connect privately. I'm happy to look up your account and get you squared away. Any errors made will absolutely be corrected. We certainly don't want you paying for or receiving a program of ours that you are not interested in. That's not how we roll!

PAULIE - We have a full time Client Services team on staff as well. We're located in southern California, United States. Drop us a line or give us a call toll-free: 800-445-8183 option #4. Or internationally + 858.535.9900. You can call just to say hello if you'd like! We also receive e-mails at customerservice@tonyrobbins.com

JOHN - I'm not certain if you are having any challenges with Money Masters directly but the same invite is extended. I'll send you a PM just to check in.

I can assure you that Tony Robbins is incredibly grateful and has an extraordinary level of care for all his Clients. We really want to make certain our Clients are served and receive value every time we interact. Feel free to reach out to me personally with any comments, questions or concerns through PM, via e-mail at steve.ross@tonyrobbins.com or by calling our office using the number above!

Thanks for providing the opportunity to connect!

11-22-2009, 01:27 PM	#1
Alex Taylor HyperActive Warrior War Room Member Join Date: Mar 2009 Location: England Posts: 476 Thanks: 30 Thanked 59 Times in 47 Posts	Did Anyone Else Subscribe To Tony Robbins' New Money Masters A While Back? I took them up on the "just pay shipping" offer a couple of months back. Then I cancelled via the support email and they confirmed the cancellation. Then they sent me another issue and billed me. Then I emailed them again, then they billed me for another issue. Then I emailed them 3 more times without response. I wondered if anyone else was having this kind of trouble cancelling? I expected better from such a huge company.

11-22-2009, 05:19 PM	#2
paulie888 Redoubtable Implementer War Room Member Join Date: May 2007 Location: Oklahoma, USA Posts: 6,066 Thanks: 916 Thanked 1,000 Times in 844 Posts Contact Info	Re: Did Anyone Else Subscribe To Tony Robbins' New Money Masters A While Back? Hmm, this is why I stay away from these subscription deals for the most part, unless I'm dealing with someone known to be pretty reputable. You'd think Tony would have learned the fine art of customer service from Frank Kern, whom he consulted with for this new product. I do know that Frank doesn't even outsource his customer service out of the country, as he tries to make sure that his customers get top-notch service. Paul

11-22-2009, 05:30 PM	#3
John Rogers The Instigator War Room Member Join Date: Jun 2004 Location: Shelton, WA, USA. Posts: 5,354 Blog Entries: 11 Thanks: 289 Thanked 527 Times in 245 Posts Social Networking	Re: Did Anyone Else Subscribe To Tony Robbins' New Money Masters A While Back? There was a thread in the reviews forum about this. The inability to cancel has been a widespread problem that obviously isn't being adequately addressed. This has been going on since day one. When such a chronic known problem is being allowed to continue for months, that tells me that the company is choosing not to fix it. (I suspect it's a profits driven choice) John
	Digibilly is live

11-24-2009, 09:40 AM	#4
SteveRoss-TR Service Warrior Member War Room Member Join Date: Sep 2009 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Did Anyone Else Subscribe To Tony Robbins' New Money Masters A While Back? Alex, Paulie, John - I got caught up on this post this morning and want to thank you for your comments. I'm with Tony Robbins Client Services and we want to assist. ALEX - I'll send you a PM so we can connect privately. I'm happy to look up your account and get you squared away. Any errors made will absolutely be corrected. We certainly don't want you paying for or receiving a program of ours that you are not interested in. That's not how we roll! PAULIE - We have a full time Client Services team on staff as well. We're located in southern California, United States. Drop us a line or give us a call toll-free: 800-445-8183 option #4. Or internationally + 858.535.9900. You can call just to say hello if you'd like! We also receive e-mails at customerservice@tonyrobbins.com JOHN - I'm not certain if you are having any challenges with Money Masters directly but the same invite is extended. I'll send you a PM just to check in. I can assure you that Tony Robbins is incredibly grateful and has an extraordinary level of care for all his Clients. We really want to make certain our Clients are served and receive value every time we interact. Feel free to reach out to me personally with any comments, questions or concerns through PM, via e-mail at steve.ross@tonyrobbins.com or by calling our office using the number above! Thanks for providing the opportunity to connect!