Email doesn't work now I've moved site from one host to another

phil.wheatley · 11-25-2009, 06:57 AM

Hi Gang

I've moved a friend's site from one host over to Hostgator. He has an email like info@whatever.com but of course now it doesn't work. To fix this I assume this is to do with the original place where the domain was registered, not with the new hosting company?

DOH?? Sorry, I've nevr used email like this, I just use gmail lol

Cheers,
Phil

Valdor Kiebach · 11-25-2009, 07:21 AM

What do you mean by 'it doesn't work'?
Are emails sent to this address returned with host not found?

I never used hostgator, do you get cpanel with hosting with them?

phil.wheatley · 11-25-2009, 07:24 AM

Hi there

My mate said they are bouncing back. The site was hosted at ipower, but I've moved it to hostgator, yep they have cpanel. I'm not sure if the email is to do with the domain registration place or with the hosting??

Thanks,
Phil

Istvan Horvath · 11-25-2009, 07:26 AM

You need to (re)create that email account at the new host.
cPanel > Mail: Email Accounts etc.

After that he will start receiving the messages.

LesleyJohnston · 11-25-2009, 07:26 AM

Hi Phil

You will need to go into the Hostgator account - cpanel - email accounts and set the emails up again as these types of emails are usually held with the host account.

It's very easy to do.

Lesley

Valdor Kiebach · 11-25-2009, 07:29 AM

Yes I agree with Istvan Horvath and LesleyJohnston

try and use the same username and password for the email account as before to save having to alter them in outlook or some other desktop mail program if used.

dave147 · 11-25-2009, 07:30 AM

I believe you have to delete the email from the original host and create the same email address with the new host.

phil.wheatley · 11-25-2009, 07:34 AM

Ok guys, thanks VERY MUCH for your help, I'll do that.

Cheers / Beers,
Phil

Istvan Horvath · 11-25-2009, 07:37 AM

Just for clarification:
1. You don't need to delete anything form the original host.
2. You don't need to use the same pw.
3. Since the "username" is your email (in the OP example "info") - you need to create the email account at the new host with the same username to get the messages.

Steve Powers · 11-25-2009, 08:33 AM

I think you only need to ask your new hosting provider to help you add an entry of your email account,and then everything will be ok.It has no relationship with your domain registration.

11-25-2009, 06:57 AM	#1
phil.wheatley Advanced Tea Maker War Room Member Join Date: Jul 2008 Location: London, England (Know what I mean mate!) Posts: 892 Thanks: 177 Thanked 164 Times in 89 Posts Social Networking	Email doesn't work now I've moved site from one host to another Hi Gang I've moved a friend's site from one host over to Hostgator. He has an email like info@whatever.com but of course now it doesn't work. To fix this I assume this is to do with the original place where the domain was registered, not with the new hosting company? DOH?? Sorry, I've nevr used email like this, I just use gmail lol Cheers, Phil
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11-25-2009, 07:21 AM	#2
Valdor Kiebach Howdy War Room Member Join Date: Jan 2008 Location: England Posts: 746 Thanks: 59 Thanked 32 Times in 29 Posts Social Networking	Re: Email doesn't work now I've moved site from one host to another What do you mean by 'it doesn't work'? Are emails sent to this address returned with host not found? I never used hostgator, do you get cpanel with hosting with them?
	Watch this space..........

11-25-2009, 07:24 AM	#3
phil.wheatley Advanced Tea Maker War Room Member Join Date: Jul 2008 Location: London, England (Know what I mean mate!) Posts: 892 Thanks: 177 Thanked 164 Times in 89 Posts Social Networking	Re: Email doesn't work now I've moved site from one host to another Hi there My mate said they are bouncing back. The site was hosted at ipower, but I've moved it to hostgator, yep they have cpanel. I'm not sure if the email is to do with the domain registration place or with the hosting?? Thanks, Phil
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11-25-2009, 07:26 AM	#4
Istvan Horvath Watching you... War Room Member Join Date: Dec 2008 Location: Waterdown, Ontario, Canada Posts: 6,520 Blog Entries: 2 Thanks: 1,765 Thanked 3,058 Times in 1,826 Posts Social Networking Contact Info	Re: Email doesn't work now I've moved site from one host to another You need to (re)create that email account at the new host. cPanel > Mail: Email Accounts etc. After that he will start receiving the messages.
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11-25-2009, 07:26 AM	#5
LesleyJohnston Active Warrior War Room Member Join Date: Oct 2008 Location: Buckingham, UK Posts: 68 Thanks: 46 Thanked 96 Times in 15 Posts Social Networking Contact Info	Re: Email doesn't work now I've moved site from one host to another Hi Phil You will need to go into the Hostgator account - cpanel - email accounts and set the emails up again as these types of emails are usually held with the host account. It's very easy to do. Lesley

11-25-2009, 07:29 AM	#6
Valdor Kiebach Howdy War Room Member Join Date: Jan 2008 Location: England Posts: 746 Thanks: 59 Thanked 32 Times in 29 Posts Social Networking	Re: Email doesn't work now I've moved site from one host to another Yes I agree with Istvan Horvath and LesleyJohnston try and use the same username and password for the email account as before to save having to alter them in outlook or some other desktop mail program if used.
	Watch this space..........

11-25-2009, 07:30 AM	#7
dave147 Platinum Warrior Member War Room Member Join Date: Mar 2009 Location: AU Posts: 2,824 Thanks: 506 Thanked 335 Times in 271 Posts	Re: Email doesn't work now I've moved site from one host to another I believe you have to delete the email from the original host and create the same email address with the new host.
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11-25-2009, 07:34 AM	#8
phil.wheatley Advanced Tea Maker War Room Member Join Date: Jul 2008 Location: London, England (Know what I mean mate!) Posts: 892 Thanks: 177 Thanked 164 Times in 89 Posts Social Networking	Re: Email doesn't work now I've moved site from one host to another Ok guys, thanks VERY MUCH for your help, I'll do that. Cheers / Beers, Phil
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11-25-2009, 07:37 AM	#9
Istvan Horvath Watching you... War Room Member Join Date: Dec 2008 Location: Waterdown, Ontario, Canada Posts: 6,520 Blog Entries: 2 Thanks: 1,765 Thanked 3,058 Times in 1,826 Posts Social Networking Contact Info	Re: Email doesn't work now I've moved site from one host to another Just for clarification: 1. You don't need to delete anything form the original host. 2. You don't need to use the same pw. 3. Since the "username" is your email (in the OP example "info") - you need to create the email account at the new host with the same username to get the messages.
	WordPress Users - you're gonna love this! (Oh yeah...) Blog: Internet Marketing Offline

11-25-2009, 08:33 AM	#10
Steve Powers HyperActive Warrior Join Date: Oct 2009 Posts: 320 Thanks: 13 Thanked 15 Times in 15 Posts	Re: Email doesn't work now I've moved site from one host to another I think you only need to ask your new hosting provider to help you add an entry of your email account,and then everything will be ok.It has no relationship with your domain registration.
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