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How Do I Process a Clickbank Refund Request?

by StaffPartyTrivia
7 replies
Hi

I am ashamed to ask this, but I have searched the CB site
and spend 40 minutes (on my dime) in queue on the phone
waiting for my call to be answered.

How do I do I do a refund for a Clickbank customer?

Can you tell me where to click to do that myself
or do I need to open a ticket?

Thanks to all who reply.
#clickbank #process #refund #request
  • Profile picture of the author Raydal
    Clickbank should have sent you an email with the purchase info
    for your product. In that email is a link for you to 'manage' the
    purchase one of which is to issue a refund.

    So check the email you got from Clickbank for the link.

    -Ray Edwards
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    • Profile picture of the author StaffPartyTrivia
      Thanks Ray,

      I got all that, but the link took me to what seems to be a "buyer" support ticket.
      Do I just fill that out on behalf of the buyer?
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      • Profile picture of the author theemperor
        Yes you can do this for the buyer. Nothing will happen immediately but usually 1 to 24 hours later it will be processed.
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  • Profile picture of the author StaffPartyTrivia
    Thanks guys.
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  • Profile picture of the author Chris Thompson
    Clickbank's new process is SIMPLE.

    Login and click on the "T" beside this buyer's name (the logo for Ticket).
    Create a ticket for a refund request.
    Since YOU (the vendor) initiated it, it's automatically processed in 5 minutes.

    Or ... just email refunds@clickbank.com (something like that?) and put in the receipt numbers. Same thing happens. I always just login now for the rare return request. It's easy enough. Takes a minute.
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    • Profile picture of the author Harvey Segal
      Originally Posted by theemperor View Post

      Yes you can do this for the buyer. Nothing will happen immediately but usually 1 to 24 hours later it will be processed.
      A buyer request will be actioned in 24 hours (to allow the
      vendor to save the sale), a vendor request in 5 minutes.

      Originally Posted by Chris Thompson View Post

      Or ... just email refunds@clickbank.c
      om (something like that?) and put in the receipt numbers.
      Note that this method will soon be withdrawn.
      Your 'click on the "T" method' is the best way.

      Harvey



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      • Profile picture of the author StaffPartyTrivia
        Thanks all.

        I decided to do as advised and went right to the escalation
        and soon got the confirmation that the purchase was refunded.
        I had no desire to fight with the two person in 50 or so that
        wanted a refund that day. Some will. That's life. I believe that
        people who want a refund should not be caused delay.

        I wish Clickbank would make it easier to do things though.

        I had trouble figuring out where to LOG IN to list a product
        for goodness sake! At least they now have a LOG IN link
        on THE MAIN PAGE. lol
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