Got this mail from paypal Today...what should i answer them?Warriors Pls Help
(I hope they are putting only this transactions's funds only :confused
Can any warrior who had had similar experience with paypal tell me what this is all about?
Hello xxxxxxx,
To protect you from problematic transactions, we sometimes request
additional information about PayPal payments.
We need more information about this transaction. Please log in to your
PayPal account, click the "Resolution Center"tab, and provide more
information by 06/01/2010.
We recommend that you not ship the item until our investigation is
complete. If you've already shipped the item, please log in and let us know
where you shipped it.
We have placed a temporary hold on the funds until we complete our
investigation.
Thanks
Paypal
When i logged in to the case inside paypal i get the following options to answer
---------------------------
what should i do now?
I sell a digital product(ebook).So the customer has downloaded the product already.
But when i log in to the case inside paypal i get the following options....What should i answer?
----------------------
Resolve Case
Transaction Details
Original Amount: $19.91 USD
Please provide some additional information about this transaction.
PayPal will review the information and determine whether the claim can be closed.
option 1:I have not shipped the item yet.
option 2:I shipped the item(s) and can provide tracking information.
option 3:The buyer has already been refunded and I can provide proof of the previous refund.
option 4:None of these options apply to me.
Thank you for your cooperation.
Continue Button | cancel button
----------------------------------------Pls Help
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