Guess what... if you want to grow your business...
it's all about your customers ! (nothing new here!)
I've came across a fantastic document at Google.com ...
It's no wonder that they've achieved so much in ONLY 10 years.
(yes, I know 10 years is much in "web time" ... but I've seen other .com's have not
achieved half of Google's achievements within the same period).
10 principles that contribute to a Googley user experience
| 1. Focus on people – their lives, their work, their dreams. |
2. Every millisecond counts.
3. Simplicity is powerful.
4. Engage beginners and attract experts.
5. Dare to innovate.
6. Design for the world.
7. Plan for today's and tomorrow's business.
8. Delight the eye without distracting the mind.
9. Be worthy of people's trust.
10. Add a human touch.
to read the explanation of each item (only few lines under each).
You'll really understand why nearly all of their projects are SO successful.
OK... may be most of us won't have a multi billion incorporation like Google...
But at your "scale" .... if you follow these principles, you'll surely reach highest customer satisfaction.
Just thought about sharing this lovely "credo"