Automatic Paypal Email After Purchase? Help Needed!

by 11 comments
I've just launched a product in the WSO and hit on a snag re Paypal. Basically I have set it up so that everything runs on automatic - you purchase, you get redirected to a downloads page, you download the item.

Which is great, but obviously not everyone waits for the redirection to the downloads page - so to counter that I am emailing them the PLR as soon as I (or more accurately my brother as he is staying with me and has the time) see their paypal details.

That is, as you can image, far from ideal. i have been playing around with Paypal to see if there is a way of sending an automatic email after purchase with the PLR articles attached - but I don't see how it is done.

Now I am sure I have had those emails from people I have purchased from in the past - anyone know how to set it up? The help part of their site is not forthcoming and it seems my Googling skills have deserted me!

(p.s. have tried the search function here as well, no one wants to be a help vampire!)

Thanks

John
#internet marketing #automatic #email #needed #paypal #purchase

  • Profile picture of the author Rick Johansson
    John,

    Hmm....not sure. You could pass people through a squeeze page on your thank-you page forcing them to enter their email to receive the product...and then send it to them immediately via autoresponder? At least you're building a buyers list this way.

    I guess I never though it was that big of a problem to worry about...I launched my first WSO a while back and of the 40 people that bought, only 1 emailed me saying she didn't get the download link.

    Rick
  • Profile picture of the author Gene Pimentel
    why not use e-junkie or similar script to automate this?
  • Profile picture of the author MaxReferrals
    Like Rick alluded to, if you don't want to use a delivery service like e-junkie or dlguard, you could put them to an aweber form, explain "Your Order Is Almost Complete... One More Step..."

    This will allow aw to shoot them out the product soon as they confirm.

    Pros
    -Baby step instructions
    -100% automated

    Cons
    -Two extra steps basically for the customer.
    -Customer might not get the confirmation message (and if they don't click) won't get the product
  • Profile picture of the author John Hixson
    Originally Posted by Gene Pimentel View Post

    why not use e-junkie or similar script to automate this?
    Originally Posted by MaxReferrals View Post

    If you don't want to use a delivery service like e-junkie or dlguard, you could put them to an aweber form, explain "Your Order Is Almost Complete... One More Step..."

    This will allow aw to shoot them out the product soon as they confirm.

    Pros
    -Baby step instructions
    -100% automated

    Cons
    -Two extra steps basically for the customer.
    -Customer might not get the confirmation message (and if they don't click) won't get the product
    I had been thinking of getting DLGuard for digital protection as I had been told by a few people it is very useful, didn't know it worked by firing out deliveries (thinking about it I didn't know how it worked at all). Thinnk I may very well delve into that, thanks guys
  • Profile picture of the author globalpro
    John,

    Another one to consider is the Rapid Action Profits script. It sends out an email automatically after the purchase is made, in case they miss getting to the download page for some reason.

    Does a whole lot more, but this is what you asked about.

    Thanks,

    John
  • Profile picture of the author mgkimsal
    IPN - Instant Payment Notification - is probably what you want. Paypal will ping a URL on your server with some info, and you then programmatically ping them back to get the order details. Once you have those details, you can send out the appropriate email with appropriate files or anything else.

    This is the approach I use with my PDF magazine sales and it's nearly flawless. I use it with Google checkout too, and have more problem with Google checkout than Paypal.

    A friend of mine wrote this book - EasyPHPWebsites.com - on paypal/php integration. Might be useful for you in your dealings as well.
  • Profile picture of the author Sid Hale
    Hi John,

    All but the last 2 of the responses, above, still depend on the customer getting to the download page.

    IPN processing involves the communication of Paypal with your server, and is NOT dependent on the customers action after paying. It takes place, whether they click the "Return to Merchant button, or not.

    With IPN processing, a download email can be sent to your customer as soon as they hit the "Pay Now" button at Paypal. If you are proficient at script development/implementation, you could "roll your own". The other option is to use a script (like Rapid Action Profits, recommended by John above) to accomplish this for you.
  • Profile picture of the author GopalG
    Use some 3rd Party payment processor like e-junkie to automate the process.
    They will also help you setup affiliate and other feature easily.
  • Profile picture of the author Hardi Wijaya
    Originally Posted by Rick Johansson View Post

    John,

    Hmm....not sure. You could pass people through a squeeze page on your thank-you page forcing them to enter their email to receive the product...and then send it to them immediately via autoresponder? At least you're building a buyers list this way.
    Rick
    It's a great method. But be sure to mention this process in the sales page.

    Buying download doesn't mean subscribing to something.

    Some guys got banned in eBay due to silly "non-delivery" reasons.


    Hardi
  • Profile picture of the author horseracing261167
    I'm having the same problem. After I sell my software at
    tipster.yolasite.com where user uses paypal button I need to send a confirmation email.
    Also, paypal takes 10% of each purchase which seems a bit high considering I put in
    all the time and effort for 12 months on my program.

    These methods above don't sound terribly simple and I don't have alot of time to set this up.
  • Profile picture of the author bernt76
    I use a program that solves the problem with paypal autoresponder with product purchase, I have used it for a while and it works fine. You can find it here addinsoftware.com hope it helps you too

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