You have the Best Offline Services to Offer but.. YOU CAN'T GET ANYONE TO LISTEN

13 replies
This is such a common issue, getting to someone with ears and eyes open, instead of them starring at the door or preceptionist to get you out!

We tend to focus so hard on the core act of just prospecting for new clients that we loose sight of the actual element that gets them to respond to you. Snake oil doesn't work and business owners need to see real worth in you before they will lend their eyes and ears your way.

Those that know me and have bought my courses, understand I teach how to use free (easy and fast to create) videos as a way to gain credibility, trust, comfort and confidence with business owners.

Not only is the perceived value extremely high, but they can identify with video and see it as something that could have taken a long time to create. In other words you are providing them a UNIQUE TO THEM product and not just photo copying a flyer, report or brochure.

This relates to me giving something to you of high value, then shutting up. No behind the back, "what am I going to get in return" gimmicks or hidden agendas. You genuinely have to portray this. If they sense a back door lurking, don't let the door hit you in the backside, as you are done. I simply let human nature take over and create an environment where getting something in return is not only possible it is highly likely. Yet, I never ask for it.

Why?

Trust and confidence

Trust that I may be someone whom their company can entrust the marketing to and confidence that I will see it through. Without this, I am on the Yellow Page sales or phone system show everyone else has already seen a million times before.

In order for business owners to HEAR what you are saying, you need to have their trust and confidence, even on the most basic level. Only then.. will what you say be heard and more importantly..be UNDERSTOOD.

It then becomes two people chatting about the business, exchanging thoughts back in forth, instead of you talking to a person with head phones on where I can hear you but also hear my music. The key here is we don't want the headphones to go in the first place.

Business owner undivided attention is the next step to dollar signs but we must understand how to genuinely offer something of value, show interest and do so without wanting something in return.

If you can do, the checks will surely follow : )

Christopher
#listen #offer #offline #services
  • Profile picture of the author jennypitts
    Yea! You are right... Internet marketing is not just posting ads... It is based on relationships!
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  • Profile picture of the author Irishman
    Christopher,

    Nice post brother. Here's the difference as I see it when it comes to trust and credibility building...

    Without a trust or credibility factor in play, often you can be treated as a vendor, instead of a valuable, trusted business partner.

    With trust and credibility present, your work is now vested as an intelligent decision in the business owner's mind. If they perceive you as credible and trust you for your offer, you simply will have better working relationship in my experience. Otherwise you can end up with demanding, pushy client that can try your very last nerve. not worth it.

    It's just plain worth it to me to build credibility into my offering in a way that creates a partnership environment.

    Best,

    Will
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  • Profile picture of the author fab
    1. Never go into the business without the decision maker already having heard and read about you. Don't expect anyone to buy anything from you unless you and they have had at least 7 "points of contact" first.

    2. Forget gate keepers and "preceptionists", your funnel process should completely bypass them making them a non-issue.

    3. Freely give them something (or many things) of real value that they could implement in their business. In fact, give them everything you've got, they're way to busy to do it themselves anyway. When they are ready they will call you instead of the other guys.

    4. Stay in contact via email and direct mail until YOU hear from THEM.

    Some of they many great things I've learned in the most recent offline marketing thread going on right now.
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    • Profile picture of the author garyfromdurham
      Originally Posted by fab View Post


      3. Freely give them something (or many things) of real value that they could implement in their business. In fact, give them everything you've got, they're way to busy to do it themselves anyway. When they are ready they will call you instead of the other guys.
      This is EXACTLY what I do!

      I am not a salesman and I have no desire to go cold calling.

      What I do is send potential clients a great book (over 100 pages) where I show them exactly what to do - full step by step instructions showing them how to do specific tasks to increase their online prescence and sales (autoresponders, blogs etc).

      I don't hold anything back. It is a complete tutorial.

      Even though they have the answers, that book generates so much businesss for me because they don't have the time to put into practise the instructions I have provided.

      They willingly pay a premium rate because they know that I know what I am talking about and they have read the information and have decided that I am the person for the job.


      Gary
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      • Profile picture of the author fab
        Originally Posted by garyfromdurham View Post


        What I do is send potential clients a great book (over 100 pages) where I show them exactly what to do - full step by step instructions showing them how to do specific tasks to increase their online prescence and sales (autoresponders, blogs etc).

        I don't hold anything back. It is a complete tutorial.

        Gary
        Nice idea of putting it in a book like that, what does the book look like, professional printed with soft cover or just in a 3 ring binder or something?
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  • Profile picture of the author juansaldivar
    Offline direct-response techniques will work on the web or any medium. The internet is not a business but only a media channel. I agree, relationship marketing is one of the most important assets you can have.
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  • Profile picture of the author netgain1
    In this day and age, people HAVE TO Feel COMFORTABLE AND TRUST YOU before entering into a business relationship. There are many ways to skin a cat and achieve this. I just focus on one that works for me and many of my students. This isn't anything you haven't heard before but very few really understand or grasp why creating that environment is so crucial.

    IMO, gone are the easy sales where you can throw out ad collateral and get payment buttons clicked, especially with personal marketing services that can effect their bottom line and carry higher price tags.

    The handshake approach is back in style and required in today's marketplace.

    Too many scams and false promises have jaded many businesses.

    Christopher
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  • Profile picture of the author freudianslip27
    Excellent point Christopher,

    I know that one reservation I initially had was sharing too much with a business when first meeting with them, but that has not been an issue for me.

    I will share helpful information, show that I want to help his or her business, and rather than taking my ideas and going somewhere else, they will say "can you do this for me?"

    Yes I can!

    Matt
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  • Profile picture of the author Davioli
    Ultimately, i feel it all comes down to how good you are at what you do. Every business expects a good ROI and if you can provide it then that client will always be with you.

    Alot of people starting out have the wrong perception. yes.. Marketing consulting will make you rich... but it is alot of very very hard and NON PAYING work at first.

    When you first start out.. look for a few clients who you can do free work for. Improve their ROI and then you'll get referral clients who you will charge a price that YOU want.. and they'll gladly pay it.
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  • Profile picture of the author ArticlePrince
    Great post, thanks for the tips as I am starting this business in March so it will help me greatly.
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    • Profile picture of the author Intrepreneur
      People don't want to listen most of the time and is why you need to effectively communicate with them. Recently I've found telling them about how well their competitors are doing gets them fairly interested and wanting to know more. THe most recent with a painter who couldn't get work. I told him the yellow pages is dead story, he still didn't want to listen. I told him the newspaper ad's are dead he still didn't want to listen but when I told him about another painting company getting plenty of business from Google he wasn't long asking me to sort him out with a website.
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  • Profile picture of the author netgain1
    I am holding a FREE Webinar on How to Dominate Google Local Business Search next week if anyone is interested.

    These will be great "actionable" content for taking charge of your local search placements both for your own sites and offering this as a PAID service for your clients. Plus how to get these business owners to listen to what you have to offer!

    To Register and for details go here:

    Free Local Business Search Webinar!

    We are looking forward to it!

    Christopher
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  • Profile picture of the author Hugh
    True salesmanship is the answer.
    Too many people equate salesmanship to talking.
    It's much more closely related to listening.

    Hugh
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    "Some see private enterprise as a predatory target to be shot, others as a cow to be milked, but few are those who see it as a sturdy horse pulling the wagon." -- Winston Churchill

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