Sending me an email to confirm I just unsubscribed.

18 replies
I don't know which auto-responder is doing this, but I have seen it a few times when I unsubscribe from an IMer's list these are the steps:

I click unsubscribe in the email
I am taken to and HTML page
I click unsubscribe
It asks me if I am sure
I say yes
I click unsubscribe
The HTML page changes to say "You have successfully unsubscribed"

Then when I think I am free and clear...

I get a new email confirmation that I unsubscribed!!!!!

It's that last step that is bothersome. Why the double confirm that I unsubscribed, and why send me another email when I just said I don't want any more from you??
#confirm #email #sending #unsubscribed
  • Profile picture of the author WritingMadwoman
    Maybe so you have "proof" that you requested an unsubscribe? I would file it away somewhere so if you do keep getting emails you can show your successful unsubscribe. (Not that some of them would care, but still. )

    Wendy
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  • Profile picture of the author Ashley Gable
    Yeah I have had a couple of those myself! I dont know why they do it.

    I also dont like the unsubscribe method where I have to type in my email to get off the list, I dont know why though, its not that much harder to type it.
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  • Profile picture of the author krharper
    Does seem awfully ironic, doesn't it.
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  • Profile picture of the author Dan C. Rinnert
    Originally Posted by Marty S View Post

    Then when I think I am free and clear...

    I get a new email confirmation that I unsubscribed!!!!!

    It's that last step that is bothersome. Why the double confirm that I unsubscribed, and why send me another email when I just said I don't want any more from you??
    Maybe it's error prevention.

    Imagine that you didn't want to unsubscribe. For whatever reason, something went wrong somehow and you got unsubscribed instead of someone else. Without a confirmation message, you would never know you had been accidentally unsubscribed. You'd just stop receiving messages.
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    • Profile picture of the author Paul Myers
      Maybe it's error prevention.

      Imagine that you didn't want to unsubscribe. For whatever reason, something went wrong somehow and you got unsubscribed instead of someone else. Without a confirmation message, you would never know you had been accidentally unsubscribed. You'd just stop receiving messages.
      Yup.

      This started back in the days when mailing list managers did not have web interfaces. You subscribed and unsubscribed using commands sent via email. It was considered proper form to send these notices, as confirmation that the request had worked. (People often screwed up the commands, and would become angry if the request failed and they didn't know it was an error on their part.)

      Another reason was the tendency on some lists for people who got into arguments to unsubscribe the folks who dared disagree with them. The confirmation served as a warning that someone had forged an unsubscribe.

      It's largely unnecessary for web systems with unique tokens, but it's still not unusual.


      Paul
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      • Profile picture of the author Dan C. Rinnert
        Originally Posted by Paul Myers View Post

        (People often screwed up the commands, and would become angry if the request failed and they didn't know it was an error on their part.)
        Oh yes. I remember plenty of these:

        UNSUSCRIBE
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        • Profile picture of the author Paul Myers
          Dan,
          Oh yes. I remember plenty of these:

          UNSUSCRIBE
          And unsribe, which was my favorite.

          The tricky ones were the list managers that used commands like "join listname" and "leave listname." Or "subscribe address@example.com listname." It was often suggested that the ability to subscribe to and unsubscribe from a mailing list should be a requirement for email access.


          Paul
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          • Profile picture of the author Dan C. Rinnert
            Originally Posted by Paul Myers View Post

            Dan,And unsribe, which was my favorite.
            Bingo! I knew there was another one I saw frequently.
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            • Profile picture of the author Paul Myers
              Dan,
              Bingo! I knew there was another one I saw frequently.
              For a while, I used a list manager (I think it was SmartList) that allowed you to put in any number of words that would result in unsubscription. I had all the misspellings of unsubscribe, along with leave, remove, off, and several of the less pleasant words people would use from time to time.

              One fellow became quite nasty with me for being unsubbed when he sent an email with vulgarity in the subject line. It got... amusing.


              Paul
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          • Profile picture of the author JohnMcCabe
            Originally Posted by Paul Myers View Post

            Dan,And unsribe, which was my favorite.

            The tricky ones were the list managers that used commands like "join listname" and "leave listname." Or "subscribe address@example.com listname." It was often suggested that the ability to subscribe to and unsubscribe from a mailing list should be a requirement for email access.


            Paul
            Still not a bad idea...
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  • Profile picture of the author King Shiloh
    Banned
    I think the autoresponder is designed in such a way to bore you to a point that you would feel that unsubscribing is not the better option.

    The bottom-line is that they want to subscribe you indirectly or unconsciously. So, you might just be subscribing to another newsletter when you thought you were unsubscribing from a particular newsletter from the same marketer or person.
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  • Profile picture of the author mrenish
    It is done by autoresponders which are sold as reseller account to IMer's. For legal issues I don't want to name them.
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    • Profile picture of the author AmyBrown
      Originally Posted by mrenish View Post

      It is done by autoresponders which are sold as reseller account to IMer's. For legal issues I don't want to name them.
      I've received an opt-out confirmation email far more frequently from large corporations than from the "IM" crowd. I noticed one from Wine.com recently.
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  • Profile picture of the author JonMills
    lol classic thats funny
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  • Profile picture of the author AdManageBrett
    [DELETED]
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    • Profile picture of the author innocent07
      Banned
      Mabey its a sneaky way to get you to consider re-subscribing,

      rather than just letting you go, when you will be gone forever
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      • Profile picture of the author Kay King
        It's just another marketing tactic trying to keep you on the list. I've had two that told me "click this link to confirm your intention to be removed from the list".
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        • Profile picture of the author JohnMcCabe
          Boy, the reflection from the tin foil hats is blinding today...

          I happen to think it's a good idea. Not everyone has a rock-solid Internet connection. Servers hang up, they time out, browsers crash. A benign email that confirms that what I wanted to happen, actually happened? I'm fine with that.
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  • Profile picture of the author Heidi White
    My favorite is when in order to unsubscribe you have to login first.
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