At My Wits End!!

14 years ago

Hi Annie,

I wish I could give you a definite answer, or at least offer words of reassurance.

The best I can do right now is to suggest you develop a worst-case scenario plan right now. At the very least you will have a plan of action should there be a problem.

All the best,
Michael

p.s. Making this kind of plan is probably a good idea for every Warrior.

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JustRachel 14 years ago

Can you transfer the domain to another registrar like namecheap? That's what I would try since 1&1 doesn't seem to understand what's going on.
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Rod Cortez 14 years ago

Hi Anne,

What does your hosting company say when you tell them what 1&1 has told you? There's definitely a disconnect going on here, the trick is finding out where.

RoD
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AnniePot

14 years ago

Originally Posted by Michael Oksa

Hi Annie,

I wish I could give you a definite answer, or at least offer words of reassurance.

The best I can do right now is to suggest you develop a worst-case scenario plan right now. At the very least you will have a plan of action should there be a problem.

All the best,
Michael

p.s. Making this kind of plan is probably a good idea for every Warrior.

There's not much I CAN do as a contingency backup plan - 99.9% of my marketing is all through articles, forum and signature posting. None of that can be edited or amended in any way, it's spread all over the Internet.

Originally Posted by JustRachel

Can you transfer the domain to another registrar like namecheap? That's what I would try since 1&1 doesn't seem to understand what's going on.

Domain transfers take time to actually activate, but as a worse case scenario it's what I shall have to start. I can tell you one thing, over the next week or so ALL my domains are getting moved. 1&1 has totally destroyed my confidence in them.

UPDATE: Since my original post, I've had yet another fruitless conversation with 1&1

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JennSpencerIM

14 years ago

Are they allowing you to renew the domain? If so, do it so you don't lose it if you need it.

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Kay King 14 years ago

Annie -

That's an odd answer for 1and1 to give you - have you checked your invoices at 1and1 to see if you have paid for an auto-renew in the past 60 days?

Every domain I've bought through 1and1 has been for one year only (have never been able to buy for longer) and on auto-renew.

Alternatively - you might put in a back order for the domain name so if does expire you might get it back.

kay
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AnniePot 14 years ago

Originally Posted by JennSpencerIM

Are they allowing you to renew the domain? If so, do it so you don't lose it if you need it.

I've tried that - they have told me that I can renew it for multiple years when it comes due to renew, BUT they insist that doesn't happen until 2011.

The major problem with 1&1 is that you cannot renew any domain manually, otherwise the entire issue would have been resolved yesterday. The only way a domain can be renewed is automatically. You keep a current credit card on file and THEY renew it. I've been with them for several years and this scarey issue hasn't occurred before.
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Zeus66

14 years ago

If you haven't already, go into your cpanel and do a full site backup so you have all the files safely backed up to do a quick restore if you have to. I use 1and1 and have not ever had this kind of issue. Scary!

John

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bobcath

14 years ago

Why dont you ask to speak with a 'supervisor' and dont settle for the first person who takes your call. I understand it must be very frustrating.

If it does expire you could register it asap with another company, although you'd need to be quick. If it doesn't actually expire then you just have some admin details to change, hope its the latter.

Bobby

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Dennis Gaskill

14 years ago

Originally Posted by bobcath

If it does expire you could register it asap with another company, although you'd need to be quick. If it doesn't actually expire then you just have some admin details to change, hope its the latter.

Bobby

I don't know how 1and1 works it, but some registrars charge up to $100 to renew a domain after it's expired. You can't just buy it as soon as it expires as it goes into a holding period. Maybe 1and1 is up to something funny.

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DogScout

14 years ago

Originally Posted by bobcath

Why dont you ask to speak with a 'supervisor' and dont settle for the first person who takes your call. I understand it must be very frustrating.

If it does expire you could register it asap with another company, although you'd need to be quick. If it doesn't actually expire then you just have some admin details to change, hope its the latter.

Bobby

when a domain expires, the entity that owned it is supposed to have 30 days to retain ownership of it and would not go back 'into the pool' until that grace period is over.

I could see 1&1 letting it expire, buying it and sitting on it to resell for some ungodly amount since they already know it is wanted and means income to some poor hapless IMer. But they would have to keep you from renewing it for the next 30 days. At this point, you would not have the control to transfer it, though if it were me and 1&1 didn't renew it for me monday, I'd be in touch with ICANN directly if that is even possible.

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Dennis Gaskill

14 years ago

I don't see why they wouldn't let you renew it whether it's due or not. That alone would be enough for me to transfer my domains to a better registrar. If I were you I'd try transferring the domain to another registrar and renewing it at the same time. A lot of people here use namecheap. I haven't tried them, but I like Dynadot. Easy to use, less than 10 bucks, good support if you need it.

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sbucciarel

Banned 14 years ago

Strange ... I'm not familiar with 1&1 at all, but I wouldn't use a registrar that I didn't have complete control over renewing. I would believe Blue Host and Whois over 1&1 and maybe you can get more from a supervisor on the phone. Scary situation since you've put so much effort into driving traffic to this domain.

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usearchme2

14 years ago

I have had many fruitless conversations with 1&1 internet, their support is patchy and thats me being kind lol, it really depends who you speak to about your problem, as to if you are going to get it resolve.

Is the worry your site going down ? or you losing your domain ?

Woc

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DogScout

14 years ago

Good thing you are not me, you'd have reached 'wit's end' a whole lot sooner

I too would not register anywhere I didn't have full control. I don't understand why you cannot call them and just have them add 5 years anytime you like. It also seems surreal that a company is refusing your money. Good luck, Be sure to take plenty of screen shots showing 2011 as the expiration date. I'd also record a conversation with you asking them to add a year onto the domain registration and them refusing. Any ammo you can get when/if the tacos hit the fan, can only help your cause.

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Lloyd Buchinski

14 years ago

Originally Posted by AnniePot

My purchase invoice states that I purchased the name for one year in 2009, but the 1&1 website indicates that it won't expire until 2011.

My whole life is like that. You get used to it. (I'm not serious.)

Since you have your receipt from a year ago you're probably well enough organized to keep all the communication about this. Then if there is any problem at all you should be able to put serious pressure on them to get it back for you, fast and at their expense.

If the mess gets worse you should be able to go to small claims court at a major inconvenience to them. They would have to attend the case in your city, at least if happens like it does here in Canada. The claims they cover aren't that small anymore. Up to $25,000 if I remember right.

The looser has to pay the court costs. If it does seem clear that it is their fault and you hint about the court I'd expect them to be enthusiastic about putting things right. Hold out for 400 years of free hosting and whatever else you might enjoy.

Good luck with all that.

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cashcow

14 years ago

I never knew that the hosting company would alert you as to an expiring domain that is registered somewhere else, is that common?

Sounds pretty frustrating I'll have to remember not to register any domains with 1&1!

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Dennis Gaskill

14 years ago

Originally Posted by cashcow

I never knew that the hosting company would alert you as to an expiring domain that is registered somewhere else, is that common?

Sounds pretty frustrating I'll have to remember not to register any domains with 1&1!

All the hosting companies I use do that for the sites I host with them.

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AnniePot

14 years ago

Thanks everyone for all the advice and good wishes. It's now Saturday and so far the site is still up.

As you suggested Jon, I've backed everything up (twice). I've also initiated a transfer.

BlueHost are helping me expedite the process ;-)

I tried to speak to a supervisor repeatedly at 1&1 and all I got were promises to call me back. Dream on!

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txconx

14 years ago

I'm not sure what 1&1's problem is but you should trust the Whois record. Transfer the domain to another registrar, which will automatically add another year.

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Wa

Banned 14 years ago

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Gazadodobark 14 years ago

I too had a terrible experience with 1&1. I canceled my hosting with them one month before it expired. I then received an email from them confirming the cancellation. Lo & behold they took another years subscription from my account at the end of the term. My emails were ignored & i finally got my money back through my bank after sending them a copy of the cancel confirmation email.
I then received email after email off 1&1 demanding that i pay their money back even though i constantly sent then my cancellation confirmation email. I even gave them my user name & password & told them to try & log into the cpanel if i was still a member. They eventually accepted that i had been canceled after 4 months. Needless to say that i wouldnt touch 1&1 with a bargepole again after that.
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bobcath

14 years ago

Glad its looking better for you Annie.

Dennis and Doug I didn't realise that they could retain it for 30 days! Doesn't seem right, but guess they write their own rules.

Bobby

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Dennis Gaskill

14 years ago

Originally Posted by bobcath

Glad its looking better for you Annie.

Dennis and Doug I didn't realise that they could retain it for 30 days! Doesn't seem right, but guess they write their own rules.

Bobby

They may have to, I'm not sure, but the idea is to give the original owner a chance to reclaim the domain. They do seem to gouge people for it with their pricing though.

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AnniePot 14 years ago

Final Update then I'll just go away and lick my wounds:

The domain is in the process of transferring, as will be all my others by the end of tomorrow.

The icing on the cake arrived in my email box yesterday: a request from 1&1 as follows:

Thank you again for choosing 1&1 web services. We are writing to follow up on your recent contact with our billing department. As 1&1 is constantly striving to improve service performance and provide greater value to our customers, we ask that you please take a moment to follow the link below and answer a few survey questions.

Great - another chance to tell them how wonderful they were throughout the entire process.
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- sylviad 14 years ago
  
  One thing that comes to mind is that you might be confusing your hosting payments with your domain registration, as they will be different.
  
  Can you check your domain registration invoice somewhere when you purchased it? It should tell you whether it's paid for 1 or 2 years or you might be able to tell by the amount charged.
  
  I've been with 1&1 for several years and my renewals come up like clockwork - no issue like you're suggesting, though. Well, actually there was one year they didn't have my domain on auto renew and I almost lost it, but they quickly fixed it to auto renew.
  
  The only other thing I can think of is that somehow your host has you on a yearly payment plan for your hosting and maybe have tacked on your domain automatically, thinking perhaps that you registered it through them. In other words, your host might have a duplicate registration notice on your account which would make this an accounting issue.
  
  In my experience, little quirks like this are linked more to the site host than to the registrar.
  
  Sylvia
  
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dsmpublishing

14 years ago

Hi

ive seen this happen quite a few times especially with 1&1 have you contacted them by phone or email to see what can be done today?

Alternatively you might be forced to wait until it expires and then purchase it.

kind regards

sam
X

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Hooper

14 years ago

do you have a paper trail? Can you send them copy of your last payment and date it was submitted? Bummer... maybe see if GoDaddy will move it over with a renewal payment.

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At My Wits End!!

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