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CB Charges us a Fee when a customer ask for a refund?

by chewie49
10 replies
Hello Guys,

Clickbank Charges us a Fee when a customer ask for a refund?

If so, how much is that fee?

I noticed recently that a customer who bought through my aff link asked for a refund, Clickbank debited from my account an amount superior to the value of my commission.

Please help me with this, because I don't understand it.

Thanks!
#charges #customer #fee #refund
  • Profile picture of the author activetrader
    Why don't you read CB policies? They are on CB website. If you are an affiliate your commition gets revoked. If you are a publisher, same goes for the publisher. When there is a chargeback, the publisher gets a penalty in addition to the revoked sale. The amount of penalty is $15 and up to $100 (I think) if chargebacks are over 1% in the 90-day period. Read CB poilicies; I may be wrong
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  • Profile picture of the author simmonsmike7
    I think they do but I don't want to give you false advice. Best thing you can do is read their policy page or better yet shoot them an email.
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    • Profile picture of the author Harvey Segal
      Originally Posted by chewie49 View Post

      Clickbank Charges us a Fee when a customer ask for a refund?

      If so, how much is that fee?
      There is no fee.

      Originally Posted by chewie49 View Post

      I noticed recently that a customer who bought through my aff link asked for a refund, Clickbank debited from my account an amount superior to the value of my commission.
      I feel sure you are not looking at the correct information/entry

      Harvey


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  • Profile picture of the author dave147
    [DELETED]
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  • Profile picture of the author Odhinn
    That money is debited from the account of the vendor though, not the affiliate, so the OP should have not noticed any problems since he says he was an affiliate. As far as I know, affiliates are never charged for the debited amount.
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  • Profile picture of the author Elle Holder
    Originally Posted by chewie49 View Post

    Hello Guys,

    Clickbank Charges us a Fee when a customer ask for a refund?

    If so, how much is that fee?

    I noticed recently that a customer who bought through my aff link asked for a refund, Clickbank debited from my account an amount superior to the value of my commission.

    Please help me with this, because I don't understand it.

    Thanks!
    Is the buyer in the same country as you? Did the exchange rate move between the time of purchase and refund? If so, that will change the amount of the transaction.
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    • Profile picture of the author Harvey Segal
      Originally Posted by ElleJ View Post

      Is the buyer in the same country as you? Did the exchange rate move between the time of purchase and refund? If so, that will change the amount of the transaction.
      ClickBank say

      "Returns and revokes utilize the same exchange rate that was associated with the original purchase."

      Harvey


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  • Profile picture of the author dsmpublishing
    Hi guys

    yes there is a high charge for a chargeback but i dont recall being charged for a refund. I had my first chargeback just before xmas after using them for years and it was gutting that they did that.

    kind regards


    sam
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  • Profile picture of the author sylviad
    ClickBank say

    "Returns and revokes utilize the same exchange rate that was associated with the original purchase."

    Harvey
    When I've asked for a refund for a CB product, I have received less back than what I paid because the exchange rate changed between the two transactions.

    Does CB use a different method in alternate situations?

    It was awhile back, so I could be thinking of a PayPal transaction. In either case, it doesn't seem fair to lose on exchange.

    Sylvia
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