Guarantees on downloadable products
I realise that saying the buyer has, say, a 90-day money back guarantee if they are not happy with the product, will entice more people to buy. But how often is this abused?
Wouldn't it be easy for serial guarantee-refunders to go around grabbing all the good stuff, effectively for free?
I am thinking about saying there is a 90-day guarantee, but that you have to keep the product for 30 days before you can apply for a refund. That might put off some of the serial offenders.
I am in Australia, and have checked with our ACCC - the government body that controls regulations about things like this. They say that I don't have to give a refund unless the item is returned (which of course it can't be), unless the item can be shown to be not what was advertised, or faulty. So I asked them that if someone gets an eBook from me that is as described, and the buyer can open it and read it, would I need to ever give a refund? They said no.
But of course NOT giving a refund, or even saying that no refunds will be given, might put off potential buyers.
What do you all think? What do you do?
Christine.
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