I want a *full* refund!

16 years ago

Perhaps they don't know that PayPal won't assess fees to refunds.

Or, maybe they are so used to seeing the phrase "full refund" on sales pages, so that's what they ask for.

On the other hand, maybe they are worried they will only get a partial refund, especially on subscriptions and similar items.

Then, who knows, there's a chance they're just trying to get on your nerves.

Anyway, I would be asking WHY they are asking for any refund instead of why they are modifying it with the word 'full'.

That's my take on it.

~Michael

Thanks
2 replies

Signature

"Ich bin en fuego!"

{{ DiscussionBoard.errors[155572].message }}

Neil Morgan 16 years ago

Anyway, I would be asking WHY they are asking for any refund instead of why they are modifying it with the word 'full'.

That's a completely different question.

Cheers,

Neil
- Thanks
- 1 reply
Signature

Easy email marketing automation without moving your lists.
{{ DiscussionBoard.errors[155578].message }}
- Michael Oksa 16 years ago
  
  Originally Posted by Neil Morgan
  
  That's a completely different question.
  
  Cheers,
  
  Neil
  
  Maybe, but I thought we were talking about refunds. My apologies.
  
  So, you focus on the one thing you disagree with instead of commenting on the valid answers I gave? Having a bad day? Or just trying to stir things up?
  
  Next time, I will remember to keep such comments to myself.
  
  ~Michael
  
  Thanks
  
  1 reply
  
  Signature
  
  "Ich bin en fuego!"
  
  {{ DiscussionBoard.errors[155619].message }}
  
  Neil Morgan 16 years ago
  
  Hi Michael
  
  Apologies - I was over-zealous in trying to prevent the thread veering off in a completely different direction.
  
  Cheers,
  
  Neil
  
  Thanks
  
  1 reply
  
  Signature
  
  Easy email marketing automation without moving your lists.
  
  {{ DiscussionBoard.errors[155632].message }}
  
  Michael Oksa 16 years ago
  
  Originally Posted by Neil Morgan
  
  Hi Michael
  
  Apologies - I was over-zealous in trying to prevent the thread veering off in a completely different direction.
  
  Cheers,
  
  Neil
  
  No problem. I just saw it as part of the bigger problem. Hopefully you found some use in my thoughts in my first post.
  
  ~Michael
  
  Thanks
  
  1 reply
  
  Signature
  
  "Ich bin en fuego!"
  
  {{ DiscussionBoard.errors[155634].message }}
  
  Neil Morgan 16 years ago
  
  Hi Michael
  
  Yes, very useful thank you - I guess there are an abundance of reasons.
  
  To explain, in this case, 'why' was not the issue because the customer has a Windows server and my software runs on Linux servers.
  
  But I wondered why she demanded a 'full' refund for no other reason than I never would.
  
  It really was as shallow as it looks.
  
  Cheers,
  
  Neil
  
  Thanks
  
  Signature
  
  Easy email marketing automation without moving your lists.
  
  {{ DiscussionBoard.errors[155647].message }}

Zachary R. Skinner

16 years ago

Originally Posted by Michael Oksa

Perhaps they don't know that PayPal won't assess fees to refunds.

Or, maybe they are so used to seeing the phrase "full refund" on sales pages, so that's what they ask for.

On the other hand, maybe they are worried they will only get a partial refund, especially on subscriptions and similar items.

Then, who knows, there's a chance they're just trying to get on your nerves.

Anyway, I would be asking WHY they are asking for any refund instead of why they are modifying it with the word 'full'.

That's my take on it.

~Michael

Yeah I'm pretty sure this is why. The word "full" and "refund" just seem to go together like "cole" and "slaw." You can't have cole without the slaw and you can't have slaw without the cole. :p

Thanks

Signature

"The successful man is the one who finds out what is the matter with his business before his competitors do"

{{ DiscussionBoard.errors[156248].message }}

Chris Lockwood

16 years ago

They may be used to physical products, where the shipping fee is usually not refunded.

Thanks

Signature

Comprehensive membership site training
My other blog

{{ DiscussionBoard.errors[155576].message }}

Suthan M

16 years ago

Then, who knows, there's a chance they're just trying to get on your nerves.

now, LOL on this.. raw truth baby

Thanks

Signature

Whats the latest movie you watched? Anything good?

{{ DiscussionBoard.errors[155579].message }}

talfighel

16 years ago

They are scared that they will get a partial refund. That is why the "full" comes into their mind.

Tal

Thanks
1 reply

Signature

---> [URGENT] Here's How To Build Wealth With Gold And
Silver And Earn Up To $7,000 Per Week!

{{ DiscussionBoard.errors[155586].message }}

Neil Morgan 16 years ago

The language of it just comes across as aggressive to me.

Maybe we Brits aren't used to demanding full refunds.

Cheers,

Neil
- Thanks
- 1 reply
Signature

Easy email marketing automation without moving your lists.
{{ DiscussionBoard.errors[155590].message }}
- Michael Oksa 16 years ago
  
  Originally Posted by Neil Morgan
  
  The language of it just comes across as aggressive to me.
  
  Maybe we Brits aren't used to demanding full refunds.
  
  Cheers,
  
  Neil
  
  And that points out why my comment about refunds in general was spot on. Instead of whining about a customer using the word 'full' focus on WHY they are asking for the refund.
  
  But, according to you, they are not 'asking' they are 'demanding'. If you don't like the way people ask for refunds, then don't offer them. That should fix it.
  
  ~Michael
  
  Thanks
  
  Signature
  
  "Ich bin en fuego!"
  
  {{ DiscussionBoard.errors[155630].message }}

Diana Lane

16 years ago

Full refunds are vital because no-one can justify the space necessary to keep empty ones lying around. Particularly if the containers are non-recycleable. It's an environmental thing.

Or maybe just mental

Thanks
1 reply

Signature

Fiction Ideas Writing Software: Ignite Your Inspiration: Create Illustrated Plots You Can Even Sell!

Plot short fiction, long fiction, even outline non-fiction * Edit the question prompts to suit your genre * Easily export text and image files for use with your word processor or Scrivener.

{{ DiscussionBoard.errors[155600].message }}

KimW

16 years ago

Originally Posted by astracadia

Full refunds are vital because no-one can justify the space necessary to keep empty ones lying around. Particularly if the containers are non-recycleable. It's an environmental thing.

Or maybe just mental

Probably the best answer in the bunch!

Thanks

Signature

Read A Post.
Subscribe to a Newsletter
KimWinfrey.Com

{{ DiscussionBoard.errors[156186].message }}

tommygadget

16 years ago

I want a full refund after reading this thread...

TomG.

Thanks
1 reply

Signature

$10,000/Month With Adsense? SIX Week Adsense Bootcamp Shows You How! Newbie friendly!

Do Nothing, Make Money!

Live Coaching Via Skype + Killer Bonuses!

{{ DiscussionBoard.errors[155664].message }}

jfbowles 16 years ago

AGH! ME TOO!
- Thanks
- 1 reply
{{ DiscussionBoard.errors[155706].message }}
- JohnMcCabe 16 years ago
  
  Here in the USA, there are several things that can lead to 'less than full' refunds, particularly on physical products.
  
  Many companies charge restocking fees on returned items...
  
  Many refuse to refund shipping charges...
  
  Many will only offer the lowest price the item sold for during the period between purchase and return...
  
  If the item has a service life, many companies offer pro rata refunds.
  
  Businesses wishing to alleviate those fears took to using the modifier 'full' when referring to their refund policy. For many people, that particular phrasing has become a habit.
  
  Thanks
  
  {{ DiscussionBoard.errors[155727].message }}

Gene Pimentel

16 years ago

I think it's simply because 99% of the advertising we do DRILLS into people's heads that we provide a "FULL refund". It's not their words, it's ours

Thanks
1 reply

{{ DiscussionBoard.errors[155738].message }}

Michael Oksa

16 years ago

Originally Posted by Neil Morgan

Hi Michael

Yes, very useful thank you - I guess there are an abundance of reasons.

To explain, in this case, 'why' was not the issue because the customer has a Windows server and my software runs on Linux servers.

But I wondered why she demanded a 'full' refund for no other reason than I never would.

It really was as shallow as it looks.

Cheers,

Neil

No problem, it looks like there are some good answers to your question. Maybe it is a cultural thing as John McCabe points out how some stores do things here.

Originally Posted by tommygadget

I want a full refund after reading this thread...

TomG.

I want a full refund after reading your response.

Originally Posted by JohnMcCabe

Here in the USA, there are several things that can lead to 'less than full' refunds, particularly on physical products.

Many companies charge restocking fees on returned items...

Many refuse to refund shipping charges...

Many will only offer the lowest price the item sold for during the period between purchase and return...

If the item has a service life, many companies offer pro rata refunds.

Businesses wishing to alleviate those fears took to using the modifier 'full' when referring to their refund policy. For many people, that particular phrasing has become a habit.

Good points.

I think it's simply because 99% of the advertising we do DRILLS into people's heads that we provide a "FULL refund". It's not their words, it's ours

Looks like we are in agreement on one of the resons, Gene.

~Michael

Thanks

Signature

"Ich bin en fuego!"

{{ DiscussionBoard.errors[156074].message }}

johnsamuels

16 years ago

i thought it was full refund vs refund minus postage and handling.

Thanks

{{ DiscussionBoard.errors[156117].message }}

samstephens

16 years ago

An interesting point, Neil - we don't really use "full refund" in Aussieland either, just "refund".

Perhaps some people have had really bad experiences on the internet?

I wonder this when I occasionally get a pre-sale question from a visitor and they sign off with "Please respond."

Is that just a habbit, or have they emailed companies before and never gotten replies?

cheers
Sam

Thanks
2 replies

Signature

DLGuard v5 - The Warrior Edition
Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

www.dlguard.com
Serving the Warrior Forum since 2004

{{ DiscussionBoard.errors[156148].message }}

freudianslip27 16 years ago

It surprises me the attitude sometimes of someone asking for a refund, sounding a bit menacing like i've wronged them somehow or am refusing to give one (even though they just asked for it).

I think its the result of people being treated badly in the past, that we then pay for!

Matt
- Thanks
- 1 reply
Signature

WarriorForum Rules!
{{ DiscussionBoard.errors[156163].message }}
- Kim Standerline 16 years ago
  
  I think your probably right
  
  People soon change their attitude when you're pleasant and courteous to them
  
  Kim
  
  Originally Posted by freudianslip27
  
  I think its the result of people being treated badly in the past, that we then pay for!
  
  Matt
  
  Thanks
  
  Signature
  
  The Easiest Dimesale Script Ever!!
  EasyMemberPro is back with Mama
  How To Write And Profit From Hot Romance (Kindle Product)
  
  {{ DiscussionBoard.errors[156169].message }}

JohnMcCabe

16 years ago

Originally Posted by samstephens

An interesting point, Neil - we don't really use "full refund" in Aussieland either, just "refund".

Perhaps some people have had really bad experiences on the internet?

I wonder this when I occasionally get a pre-sale question from a visitor and they sign off with "Please respond."

Is that just a habbit, or have they emailed companies before and never gotten replies?

cheers
Sam

Sam, for many large US companies, email contact is the 'red-headed stepchild' in the priority family. Adding "please respond" to requests for information or support may be less a habit and more like wishful thinking...