AHHH CRAP! Always Test Your Autoresponder Messages!!

14 years ago

Yup, a handy tip.

I always send a test email to myself before broadcasting. I think I forgot doing that once and sent the {!firstname_fix} thing to like ~500 people, LOL.

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money2k

14 years ago

That sucks. Who knows it might increase your clicks. LOL. I have done this before as well (more than once)

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TheRichJerksNet

14 years ago

I do not opt-in to list ... Don;t care what you offer me. But I have bought some things that like auto adds me to some list. I just unsubscribed from 2 of those yesterday and today because I got 6 emails each with the stupid {first name} then {firstname_fix} then {I'm Sorry} and then {James Stein} <-- got that 3 times.

So needless to say these 2 that I have ordered from before will no longer be able to send me email... The above is not just a dumb mistake, heck we all make mistakes. The above is down right stupidity..

James

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jennypitts

14 years ago

I think it happens to everybody. Just use the autoresponder customization tools.

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R Hagel

14 years ago

Steve, you're an online marketer. That means you must be absolutely perfect. This mistake you made is unacceptable. And because of it, I'll never buy anything from you, ever. If I was on your list, I would have unsubscribed and told everyone what a scam you're running.

Ohhh, JUST KIDDING. But some folks do get up in arms when marketers make mistakes. Guess they forget we're human, too.

Cheers,
Becky

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Steve Mount

14 years ago

Thanks Becky, the way I had my browser set, I didn't see the bottom part of your post. I was about to cry!

LOL

But yeah, we'll see how many unsubscribe today from this mistake... lol.

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Marhelper

14 years ago

Don't beat yourself up. We all make mistakes and as long as you are providing them value I think they will overlook it.

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Michael Oksa

14 years ago

Hi Steve,

Send an "Oops! I got your name wrong" e-mail.

That's much better than an "Oops! Sent the wrong link."

Just kidding, but maybe you could build off of your mistake. In the next message (whenever it's sent) tell them you know you made a mistake, how it would bother you if you were called "firstname" and then give them a special deal of some kind.

Or...

Tell them if you make the mistake again they can get one of your products for free.

Anyway, the point is that this oops is an opportunity in disguise. An OOPSORTUNITY???

All the best,
Michael

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Steve Mount

14 years ago

Originally Posted by Michael Oksa

Hi Steve,

Send an "Oops! I got your name wrong" e-mail.

That's much better than an "Oops! Sent the wrong link."

Just kidding, but maybe you could build off of your mistake. In the next message (whenever it's sent) tell them you know you made a mistake, how it would bother you if you were called "firstname" and then give them a special deal of some kind.

Or...

Tell them if you make the mistake again they can get one of your products for free.

Anyway, the point is that this oops is an opportunity in disguise. An OOPSORTUNITY???

All the best,
Michael

That's not a bad idea at all Michael! Appreciate that little tip

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Sandor Verebi 14 years ago

Hi Steve,

It is a mistake, naturally. It isn't a lucky case, and it is necessary to learn from if occurred once.

But ... if the sender confesses that he made a mistake and try to do his best to remedy that, then this may make his relationship better with the reader.

Why? Because the recipient (if he has some consideration for himself) knows that he also make mistakes sometimes. Therefore he may be sympathetical with the sender and their relationship may be better.

Your audience perceives that you are just as such a man like they only. In general, people are forgiving. It may occured that some people will unsubscribe. But your relationship will be much better with the remained crowd. And you will be able to sell them next time, too.

Of course, if you make that mistake again, then that may be a 'suicide'.

All the best,

Sandor
__________
- coming -
- Thanks
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johndougs

14 years ago

Why didn't you send another email immediately indicating something like

- a bonus you left out.

That would have been a double shot at making money and avoiding a lot of self-guilt.

Cheers,
John

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donhutchinson 14 years ago

Thanks to Sandor and Michael for those great ideas.

Don
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Michael Worthington

14 years ago

I guess I'm just strange.

I get emails like that all the time
from some of the biggest names
in the business and never pay
attention to it.

As a marketer, I use autoresponders
daily, and I know how things can go
wrong, usually when I'm in a hurry
to get something out.

I can't see what the big deal is,
personally, but some people think
you've committed heresy if you
make a mistake.

In the case of multiple sends,
as in getting 3 or more emails
that are identical, sometimes
it just happens.

You hit the button, and for some
reason the server hangs, and
sends out 3, 4, even as many as
6 emails before it stops sending.

We're dealing with technology, people,
and Murphy's Law IS the rule!

Anything that can go wrong,
usually will, and at the worst possible
time!

Michael

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Yankabilly

14 years ago

Hi Steve
Hope all works out and I'd say it will. Some understand and some don't.
Just figure a way to play off of it and go on.

As Always
John & Melissa wishing you the best...

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misterinternet

14 years ago

ohh,i understand what it feels like.
its ok.get over it.

btw thanks for the tip

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GoGetta

14 years ago

Lol, I agree though and I always make sure they are double checked just in case I miss type a link etc.

Lesson learned I suppose Steve!

GoGetta

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1 reply

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Alex Williams

14 years ago

I do ALWAYS test my messages before sending - but even after doing that, you can get a blank message sent to your people.

That`s what happened to me lately - I`ve lost money, many subscribers, and their trust. Those people did not get what they subscribed for, because, according to AWeber`s manager, I had Skype running on my computer! (I wrote all of that in this thread: http://www.warriorforum.com/main-int...ing-money.html) So make sure when writing your messages, you have all the applications closed.

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Steve Mount

14 years ago

Originally Posted by Alex Williams

I do ALWAYS test my messages before sending - but even after doing that, you can get a blank message sent to your people.

That`s what happened to me lately - I`ve lost money, many subscribers, and their trust. Those people did not get what they subscribed for, because, according to AWeber`s manager, I had Skype running on my computer! (I wrote all of that in this thread: http://www.warriorforum.com/main-int...ing-money.html) So make sure when writing your messages, you have all the applications closed.

Damn, that sucks! I don't understand why the test message would work but not the live email though... sounds like they're not being too helpful with that situation

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Alex Williams 14 years ago

yeah.. they`re not helpful, and they don`t really care. I wasted hours talking to several people on the phone, and haven`t heard SORRY or anything like that.
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AndyBlackSEO

14 years ago

I know what you mean Steve. I sent out an email recently with a broken link as I copy and pasted the link from another field within my database. Also, my host somehow changed my outgoing mail limit to 200 from 2,700 per hour so the last few mails I sent out only went to a small percentage of my subscribers. All sorted now though but it is important to check everything first.

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Adam Sussman

14 years ago

Steve,

It happens to all of us.

All the best.

{firstname} Sussman

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N4PGW

14 years ago

don't feel bad, someone named "Jenifer" keeps sending me emails addressed to herself. Not only is it impossible to unsubscribe from her, but I accidentally subscribed to her again under a different account during a giveaway.

Maybe someday she will learn how to use an autoresponder.

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AHHH CRAP! Always Test Your Autoresponder Messages!!

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