Free Audio Download - How To Achieve Exceptional Customer Service

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Go to and download this interview I recently did with Robert Moment, trying to identify every possible competitive advantage that I can achieve via exceptional customer service.

The single most important way to achieve a competitive advantage is also perhaps the easiest. It’s superior customer service. Robert Moment, CEO of the Moment Group, is an expert in this area, and he talks about how the state of the economy is affecting customer service, the importance of having a system in place, and the main qualities of a great customer service representative. (Length Approx. 17:45)
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