I made a $17 sale and it cost me $18.50?

14 years ago

Why did you have to pay a $10 fee to paypal? When i refund the money I never have to pay a fee, to be more exact, the fees that paypal took from the payment are repaid by them.

Leslie

Thanks

Signature

Taking it one day at a time!

{{ DiscussionBoard.errors[1827384].message }}

samstephens

14 years ago

Wow, why did Paypal charge you $10?

Thanks

Signature

DLGuard v5 - The Warrior Edition
Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

www.dlguard.com
Serving the Warrior Forum since 2004

{{ DiscussionBoard.errors[1827393].message }}

samstephens

14 years ago

Oh yeah...what Leslie said

Thanks

Signature

DLGuard v5 - The Warrior Edition
Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

www.dlguard.com
Serving the Warrior Forum since 2004

{{ DiscussionBoard.errors[1827394].message }}

Riz

14 years ago

As far as im aware paypal charges a $10 fee when a chargeback from the buyers credit card company is made and Paypal refunds the money rather than you initiating the refund.

Riz

Thanks

Signature

NEWBIES - Stuck on Technical Issues?

Ask me For a FREE copy of my upcoming course that will eliminate all your technical gremlins....:

SEND ME A PRIVATE MESSAGE NOW!

{{ DiscussionBoard.errors[1827430].message }}

Leslie B

14 years ago

Riz, you are correct. Didn't think about that at first.

Leslie

Thanks

Signature

Taking it one day at a time!

{{ DiscussionBoard.errors[1827433].message }}

Ross Writer

14 years ago

Now I'm afraid to sell something else!

Thanks
2 replies

{{ DiscussionBoard.errors[1827468].message }}

glchandler

14 years ago

Now I'm afraid to sell something else!

Use this for marketing education. Tweak your product and sales page, etc to increase sales.

Just about all businesses give refunds at one time or another.

The trick is to sell enough product that the refund rate is minimal. Don't be scared out of business over one sale!

Thanks
1 reply

Signature

There is never a BAD time to help those living with lousy kidneys!
http://funds.gofundme.com/1oh40

{{ DiscussionBoard.errors[1827512].message }}

Jill Carpenter

14 years ago

Yes, refund - and next time you can even partial refund.

On paying the affiliate - either wait until the return period is expired to pay them, or make sure you have something in writing to your affiliates that they are responsible for funds returned.

Don't let something this small prevent you from selling products.

Thanks
1 reply

Signature

"May I have ten thousand marbles, please?"

{{ DiscussionBoard.errors[1827791].message }}

Ross Writer

14 years ago

Originally Posted by avenuegirl

Yes, refund - and next time you can even partial refund.

On paying the affiliate - either wait until the return period is expired to pay them, or make sure you have something in writing to your affiliates that they are responsible for funds returned.

Don't let something this small prevent you from selling products.

I waited 30 days to pay my affiliate, and thanks i guess your all right(don't let this stop me).:rolleyes:Thanks everybody

Thanks

{{ DiscussionBoard.errors[1829432].message }}

Justin Jordan 14 years ago

Originally Posted by Ross Writer

Now I'm afraid to sell something else!

You shouldn't be. At 8.50 profit per book, as long as your refund rate is even halfway reasonable, you're still going to make money even with the returns. What you should do is make sure you have a certain amount of money in reserve to cover this sort of thing.
- Thanks
{{ DiscussionBoard.errors[1828254].message }}

Instructor

14 years ago

The affiliate may have been the one to set the whole thing up.
Think about it.

Thanks
1 reply

Signature

KILLER SALES LETTERS GUARANTEED TO SELL ANYTHING FAST

PREMIUM ONLINE BUSINESSES FOR SALE

{{ DiscussionBoard.errors[1828264].message }}

FredJones

14 years ago

Originally Posted by Instructor

The affiliate may have been the one to set the whole thing up.
Think about it.

Why in the world blame an affiliate without even knowing about who did it !! And if the affiliate wanted to refund it anyway, why would s/he bother buying even as an affiliate !!

Thanks
1 reply

Signature

Get funded up to US $2 Million for your business as a JV (not a loan). Keep 80% of the profits.

{{ DiscussionBoard.errors[1828474].message }}

GarrieWilson

14 years ago

Originally Posted by FredJones

Why in the world blame an affiliate without even knowing about who did it !! And if the affiliate wanted to refund it anyway, why would s/he bother buying even as an affiliate !!

Join as affiliate, buy product, collect commission, charge back/refund product, keep commission.

Thanks
1 reply

Signature

Screw You, NameCheap!
$1 Off NameSilo Domain Coupons:
SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS

{{ DiscussionBoard.errors[1828675].message }}

Ross Writer 14 years ago

Originally Posted by GarrieWilson

Join as affiliate, buy product, collect commission, charge back/refund product, keep commission.

That's exactly what i told pay pal !!
- Thanks
{{ DiscussionBoard.errors[1829440].message }}

SolomonHuey

14 years ago

Don't be afraid of refunds unless you find it to be an ongoing trend, and you won't really know until you're cranking out at least 100+ sales.

My refund rate is almost non existent when I count it per 1,000 sales.

Similar to your situation, I HAVE lost money on refunds, either due to paying an affiliate and then the buyer requests a refund and/or due to a rare chargeback.

However it rarely happens, and it's not worth the trouble of alienating your affiliates, who could bring you hundreds or even thousands of dollars in sales for you in the long run.

Solomon Huey

Thanks

Signature

Solomon Huey
Having Trouble Getting Traffic [YOU]? - My Blog - EliteSafelist - FastActionAds

{{ DiscussionBoard.errors[1828664].message }}

JonMills

14 years ago

Dont pay out to affiliates until at least 30 or 45 days after sale to cover your ass for refunds. Nearly all affiliate programs do this.

Thanks
1 reply

Signature

http://www.thecopywriterwhisperer.com/ Persuasion at it's best!
http://www.affiliateorganizer.com/ Organize your entire online business - Super affiliates give it the thumbs up!

{{ DiscussionBoard.errors[1828673].message }}

Ross Writer 14 years ago

Originally Posted by JonMills

Dont pay out to affiliates until at least 30 or 45 days after sale to cover your ass for refunds. Nearly all affiliate programs do this.

I did wait the 30 days to pay the affiliate and I clearly have a 30 money back on my site! I don't know why they refunded the money...
- Thanks
- 1 reply
{{ DiscussionBoard.errors[1829449].message }}
- TristanPerry 14 years ago
  
  Originally Posted by Ross Writer
  
  I don't know why they refunded the money...
  
  The buyer took out a dispute, right?
  
  In which case, what evidence did you provide to support your claim?
  
  I've personally won disputes for intangible asset sales (even when they are credit card chargebacks and not just PayPal disputes) by simply providing proof that the buyer used/downloaded the product.
  
  So yeah, what evidence did you give?
  
  Thanks
  
  Signature
  Plagiarism Guard - Protect Against Content Theft
  
  {{ DiscussionBoard.errors[1835105].message }}

Derek Allen

14 years ago

I would do as JonMills said and not pay the commission until the 30 days or so are up. A lot of companies pay monthly because of the exact same thing you went through. Refunds happen no matter what you do so you need to sit down and form a better plan.

Thanks

Signature

My Blog + Cool Stuff>> Self Made CEO

{{ DiscussionBoard.errors[1828690].message }}

Dennis Gaskill

14 years ago

Most of the comments here seem to be overlooking the fact that the person didn't ask for a refund until after 45 days had passed when the money-back guarantee was only for 30 days. He shouldn't have received a refund at all.

Thanks

Signature

Just when you think you've got it all figured out, someone changes the rules.

{{ DiscussionBoard.errors[1829088].message }}

Steven Downward

14 years ago

I agree with Dennis. If you have a 30 day refund policy, then after the 30 day,s there should be no refund. My question is more around, "Why did PayPal give the refund?"

Thanks
1 reply

Signature

Jonathan Budd's 7 Figure Networker System, What's The Truth?

How To Start An Online Business - Indepth Article Teaching You How With No Money

Steven Downward's Personal Blog - Stories Of A Traveling Entrepreneur

{{ DiscussionBoard.errors[1829108].message }}

AJ Ervin 14 years ago

If the buyer was familiar with eBay then they knew that PayPal buyer protection/resolution lasts for 45 days after payment. I don't believe that this is true for other commerce through PayPal but exactly 45 days just seems calculated.
- Thanks
{{ DiscussionBoard.errors[1829255].message }}

VeitSchenk

14 years ago

did you miss the email from Paypal? normally (ok, I haven't had this for a professional account, but certainly on my private account) when there's a dispute, they will send you an email.

Mike Filsame e.g. has very clear instructions on all his sites: if you charge back and you're outside the refund period, we'll send our lawyers your way. He makes it super-clear HOW to get a refund and what the consequences are of just doing a charge-back that apparently his "chargeback" rate has gone down dramatically.

Cheers

Veit

Thanks

Signature

Connect with me on FB: https://www.facebook.com/veitschenk

{{ DiscussionBoard.errors[1829451].message }}

valen42

14 years ago

Ross Writer,
You bring up a very good point...one which I've not considered as I am just getting started in this business. I understand that if you use Paydotcom, you have to pay your affiliates manually. If you use Clickbank, they pay the Affilitates on your behalf. I don't know how much control you have with Clickbank in paying say 45 days later, but will certainly look into this immediately.

I guess the other thing is to not to offer a money back guarantee?

I would like to hear more from IMers that have been doing this a long time to hear how they control/handle this situation.

Lawrence

Thanks

Signature

Golf Ranger Finder Comparison
Golf Ranger Finder GPS
Cheap Laser Range Finder
Best Independent Reviews
How To Create Your Own Digital Products

{{ DiscussionBoard.errors[1835040].message }}

I made a $17 sale and it cost me $18.50?

Trending Topics

Best AI for spell checking & grammar (2024)?

Google Ads, landing pages, and Clickbank links

Carry out better target audience research

A Very Strange Internet Problem

Melb, Interat, Flower Show 2024