11 {{ upvoteCount | shortNum }}
11 {{ upvoteCount | shortNum }}

Do you accept PayPal eChecks?

by cowrob
9 replies
Have been receiving orders via PayPal eCheck for downloadable products.

Problem: eChecks take 4 days to clear.

1ShoppingCart does not release the download link until the eCheck clears, but I can send it out manually.

Should I wait until the check clears to release links (potentially unhappy customers)? Or give them the link manually (potential issues with checks not clearing)?

Have you had any issues with eChecks?

Thanks so much!

Rob
#accept #echecks #paypal
  • Profile picture of the author abelacts
    I have been using Paypal to receive echecks for some customers (very small percentage) and download link is given before clearing. No problems for now (touchwood).
    Signature
    {{ DiscussionBoard.errors[162427].message }}
  • Profile picture of the author THK
    The best way to deal with it in my opinion is to wait until the echeck clears. I don't think the customer would be unhappy. A legit buyer will understand that you cannot deliver a product(digital or physical) until you receive payment. If the buyer try to force the issue (want the product before clearance), he is probably trying to game the system. I have been in both sides of this type of transaction and never had any trouble.

    By all means accept echecks. Many people talk about echecks as if it is something vicious. If you don't accept it, you are losing customers. There are people out there who don't have credt cards or keep enough balance in their paypal account. If you don't give these people an option to give you their money, soemone else will.

    Just my .02 cents.

    Tanvir
    {{ DiscussionBoard.errors[162478].message }}
    • Profile picture of the author Darrell Hagan
      I've accepted echecks without issue before. But now that PayPal and I are feudin', I guess its moot for me.....
      {{ DiscussionBoard.errors[162509].message }}
  • Profile picture of the author James Schramko
    I leave it until cleared. Occasionally people email saying the download got 'stuck' etc... Once I explain what happened they are cool about it...
    Signature
    This is where you get real information (backed up by proven results)
    {{ DiscussionBoard.errors[162512].message }}
  • Profile picture of the author Ted Kopelli
    Three of the four echecks I accepted bombed so I stopped using that feature.

    If the customer doesn't have money in their paypal account or a debit or credit card, they aren;t really the type of customer you would want, would you?

    Ted
    {{ DiscussionBoard.errors[162575].message }}
  • Profile picture of the author Kevin Riley
    Originally Posted by cowrob View Post


    Should I wait until the check clears to release links (potentially unhappy customers)? Or give them the link manually (potential issues with checks not clearing)?
    Rob

    I leave it to PP and my script to deliver the product when the cheque clears. If someone e-mails me asking where their product is, I point out that it is PP's policy to wait 4 days. No angry customers - after all, it was their choice to use e-cheques.
    Signature
    Kevin Riley, long-time Warrior living in Osaka, Japan

    {{ DiscussionBoard.errors[162584].message }}
  • Profile picture of the author cowrob
    Thanks everyone for your counsel -- the eChecks started rolling in and I drew a blank on how to deal with it.

    Also discovered this thread on eChecks which might prove helpful.

    Alot of info in it, including how to stop accepting eChecks.

    Rob
    {{ DiscussionBoard.errors[163118].message }}
  • Profile picture of the author dvduval
    I do accept them, but unlike previously, they have to clear before I will deliver the product. And just recently, we automated the delivery after clearing.
    Signature
    It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
    {{ DiscussionBoard.errors[163129].message }}
  • Profile picture of the author LegitIncomes
    I accept echecks, but they must clear before I deliver the product.
    Signature
    100% Unique Sales Page Website +100% Unique Internet Marketing Product
    + Support! All of this, just $397! (PM Me For Details!)
    {{ DiscussionBoard.errors[163191].message }}

Trending Topics