Teenagers - Not The Uber-Geeks We Think They Are?

by The Copy Nazi Banned
18 replies
A 2005 Study From Jakob Neilsen Ph.D. found that Teenagers Were Not The Uber-Geeks You Might Think They Are.



I wonder if anything has changed since?


Summary:
When using websites, teenagers have a lower success rate than adults and they're also easily bored. To work for teens, websites must be simple -- but not childish -- and supply plenty of interactive features.
Misconceptions About Teenagers

Many people think teens are technowizards who surf the Web with abandon. It's also commonly assumed that the best way to appeal to teens is to load up on heavy, glitzy, blinking graphics.

Our study refuted these stereotypes. Teenagers are not in fact superior Web geniuses who can use anything a site throws at them. We measured a success rate of only 55 percent for the teenage users in this study, which is substantially lower than the 66 percent success rate we found for adult users in our latest broad test of a wide range of websites.

Teens' poor performance is caused by three factors: insufficient reading skills, less sophisticated research strategies, and a dramatically lower patience level.

We did confirm that teens like cool-looking graphics and that they pay more attention to a website's visual appearance than adult users do. Still, the sites that our teen users rated the highest for subjective satisfaction were sites with a relatively modest, clean design. They typically marked down overly glitzy sites as too difficult to use. Teenagers like to do stuff on the Web, and dislike sites that are slow or that look fancy but behave clumsily.

No Boring Sites

Teens frequently complained about sites that they found boring. Being boring is the kiss of death in terms of keeping teens on your site. That's one stereotype our study confirmed: teens have a short attention span and want to be stimulated. That's also why they leave sites that are difficult to figure out.

Teenagers don't like to read a lot on the Web
. They get enough of that at school. Also, the reading skills of many teenagers are not what one might hope for, especially among younger teens. Sites that were easy to scan or that illustrated concepts visually were strongly preferred to sites with dense text.

One surprising finding in this study: teenagers don't like tiny font sizes any more than adults do. We've often warned websites about using small text because of the negative implications for senior citizens -- and even people in their late 40s whose eyesight has begun to decline. We have always assumed that tiny text is predominant on the Web because most Web designers are young and still have perfect vision, so we didn't expect to find issues with font sizes when testing even younger users. However, small type often caused problems or provoked negative comments from the teen users in our study. Even though most teens are sufficiently sharp-eyed, they move too quickly and are too easily distracted to attend to small text.

What's good? The following interactive features all worked well because they let teens do things rather than simply sit and read:
  • Online quizzes
  • Forms for providing feedback or asking questions
  • Online voting
  • Games
  • Features for sharing pictures or stories
  • Message boards
  • Forums for offering and receiving advice
  • Features for creating a website or otherwise adding content
From - http://www.useit.com/alertbox/teenagers.html
#jakob neilsen #teenagers #ubergeeks
  • Profile picture of the author Karan Goel
    I lol'ed.

    Karan
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  • Profile picture of the author Thomas
    Who wants pesky snotty-nosed teenagers anyway?
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  • Profile picture of the author Lou Diamond
    Hello,
    I recently took my 18 year to a internet marketing meet up,he was the youngest person there.
    I was surprised that there was a line to speak to him,all the smart internet movers just wanted to pick his brain.
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    Something new soon.

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    • Profile picture of the author OmarR
      Yeah they sometimes there are misconceptions about teens but they can be true at times though.
      Lou Diamond, can you send me a PM with contact information, I can't PM you due to my number of posts. It's about the PM you sent me yesterday.
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  • Profile picture of the author BIG Mike
    Banned
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    • Originally Posted by BIG Mike View Post

      Thank Hollywood for that image - the study doesn't surprise me in the least. While there are exceptions to almost any rule, the average teenager lacks any real, tangible life or business experience.

      The only advantage they have is being able to learn faster than us, but then again, most of them waste that ability.
      LOL... I could not have said it better BigMike. Often time the best knowledge comes from life experiences and not particularly from what we learn in school. And teens do learn faster than us, they just CHOOSE what they should learn faster. My daughters are a great example to that... My little one absorbs everything she can from everything around her, and at twelve I have to say she can definitely challenge her two older sisters who are into sports and shopping. :rolleyes:
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  • Profile picture of the author Karan Goel
    Oh well.

    Don't utter that about teens again. Remember the time when you were a teen? Huh? It's a stage of life when we start to learn things.

    Hardly anyone can learn at the age of 40 or 50. Be it their self-respect or just because their tired.

    Teens on the other hand are full of energy and positive charm. They are ready for new challenges. And that only makes then *unique*.

    Karan
    A proud teen.
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    • Profile picture of the author Jeremy Morgan
      Originally Posted by K Goel View Post

      Hardly anyone can learn at the age of 40 or 50. Be it their self-respect or just because their tired.
      I would disagree. Depends on the person. I've seen 40 or 50 year olds who are stuck in their ways and behind the times, but I've also seen folks that age who are on the cutting edge, and still incredibly enthusiastic about what they do. The difference is, they have experience to back up their decisions. Never discount these folks as old and tired.
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      Check out my Programming Blog for news, tips, and tutorials
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    • Profile picture of the author The Copy Nazi
      Banned
      Originally Posted by K Goel View Post

      Oh well.

      Don't utter that about teens again. Remember the time when you were a teen? Huh? It's a stage of life when we start to learn things.

      Hardly anyone can learn at the age of 40 or 50. Be it their self-respect or just because their tired.

      Teens on the other hand are full of energy and positive charm. They are ready for new challenges. And that only makes then *unique*.

      Karan
      A proud teen.
      That's funny...I'm 59 and I'm learning sh*t every day. Sometimes complicated techie **** too. But yeah - it was easier when I was a teen - when I wasn't distracted by a crazy social life, that is.
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    • Profile picture of the author bgmacaw
      Originally Posted by K Goel View Post

      Hardly anyone can learn at the age of 40 or 50. Be it their self-respect or just because their tired.
      Read Chapter 10 of Napoleon Hill's Think and Grow Rich.
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    • Profile picture of the author Don Schenk
      Originally Posted by K Goel View Post

      Remember the time when you were a teen? Huh? It's a stage of life when we start to learn things.

      Hardly anyone can learn at the age of 40 or 50. Be it their self-respect or just because their tired.

      I can almost remember being a teenager. It was a loooong time ago. :-)

      The "Hardly anyone can learn at the of 40 or 50." was a bit much. I was well into my 30's before the PC was invented, and almost 40 when the Mac was invented. I couldn't have learned them when I was a teen - they didn't exist! Geeesh!

      I know several people who didn't enter college or grad school until in their 40's, who today have PhD degrees.

      In response to having experience to back up knowledge, you said, "And, the major portion of that experience is learned in their teenage life. Isn't it? Karan"

      No, most life experiences happen after teen years because that is the longer portion of life. Few teens are getting married (or divorced), raising children, buying a house (or paying rent), having a career, investing, dealing with elderly parents who really need help, overcoming major problems in their lives, dealing with financial realities, buying second homes, going through the military, founding corporations, earning college degrees, attending PTA meetings, seeing their own children get married, have grandchildren, ... the list goes on and on.

      Karan, you and the other teens on the WF are an exception in that you are becoming self-employed at a young age. This is good. When I was a teen, (seems like 125 years ago) I became self-employed, and have remained so ever since.

      That is why I keep learning past my 30's, 40, 50, and into my 60's.

      BTW I just returned from couple week ski vacation. I was one of the younger skiers! I'm an expert level skier, but Ernestine (she is now 83 years old) can ski better than I do! I even met a fellow on another ski trip who was 92 years old, his buddy was 86... and they brought their girlfriends with them on the trip!

      BTW#2 I'm an impatient adult.

      :-Don
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      • Profile picture of the author The Copy Nazi
        Banned
        Originally Posted by Don Schenk View Post

        BTW I just returned from couple week ski vacation. I was one of the younger skiers! I'm an expert level skier, but Ernestine (she is now 83 years old) can ski better than I do! I even met a fellow on another ski trip who was 92 years old, his buddy was 86... and they brought their girlfriends with them on the trip!

        :-Don
        Cool. But I wonder what happens to those brittle bones if they take a fall?
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  • Profile picture of the author acrasial
    @Metronicity... YES!


    DOESN'T ANYONE UNDERSTAND THE IMPORTANCE OF THE 2005 STUDY ABOVE WHEN IT COMES TO ONLINE MARKETING?

    I think a lot of people above may be missing the key point when it comes to online marketing. Who is it that jump starts trends to begin with...I mean: Who is it that searches on google for certain trends in the first place? Who is it that makes up a vast client base for most major industries?


    Look at the cell phone industry, the iphone APP industry, the myspace industry, facebook as well! Even the relationship and health niche?


    Who has the most acne, the most relationship problems? Who wants to know all the celebrity gossip, and who sits there on mafia wars, or in farmville the most?


    It's the teens and young "adults"! They are the generation now. So if they cannot use your website interface, and if they are having a difficult time staying focused on your website, or your webpage...that DOES matter.


    And that IS no joke, because if anyone finds that funny or amusing, they are only laughing at themselves, because they are missing out on a HUGE client base!


    I could go on and on about this, but Metronicity took the time to post this on an internet marketing forum....read the bottom of the list of what works best for the teens.


    If the teens can get it, others can get it too.
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    • Profile picture of the author JayXtreme
      Originally Posted by acrasial View Post

      @Metronicity... YES!


      DOESN'T ANYONE UNDERSTAND THE IMPORTANCE OF THE 2005 STUDY ABOVE WHEN IT COMES TO ONLINE MARKETING?

      I think a lot of people above may be missing the key point when it comes to online marketing. Who is it that jump starts trends to begin with...I mean: Who is it that searches on google for certain trends in the first place? Who is it that makes up a vast client base for most major industries?


      Look at the cell phone industry, the iphone APP industry, the myspace industry, facebook as well! Even the relationship and health niche?


      Who has the most acne, the most relationship problems? Who wants to know all the celebrity gossip, and who sits there on mafia wars, or in farmville the most?


      It's the teens and young "adults"! They are the generation now. So if they cannot use your website interface, and if they are having a difficult time staying focused on your website, or your webpage...that DOES matter.


      And that IS no joke, because if anyone finds that funny or amusing, they are only laughing at themselves, because they are missing out on a HUGE client base!


      I could go on and on about this, but Metronicity took the time to post this on an internet marketing forum....read the bottom of the list of what works best for the teens.


      If the teens can get it, others can get it too.
      Whilst I do agree with most of what you said..

      The complete flip-side to your points is that there is a whole other generation, of equal proportion to the younger one, waiting for products, information, etc....

      The "younger" generation is massive, but so is the opposite Selling to each generation/demographic is fruitful.. the key is to define which you are actually selling to.

      Peace

      Jay
      Signature

      Bare Murkage.........

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  • Profile picture of the author Zabrina
    Great post! As a teen, I'm in a position to respond to this, even though I guess I'm not the "typical" teen. All my friends know I'm the technowizard and ask me for help.

    First, glittery blinking graphics are a great way to appeal to tweens. By now, most older teens are so over the Myspace glitter graphics and we make fun of them. :p

    Many teens do have a low attention span and less patience, but not all. I agree that reading skills have declined for most, which is sad, but not all teens are created alike. Since I'm a writer, I'm also a patient reader/researcher -- need I say more? I disagree that they have less sophisticated research strategies. Many teens are behind internet piracy, and pretty much any of my friends could download anything they wanted within five minutes (if they wanted to). That kind of knowledge of what to input into Google, which results to follow, and how to obtain the information necessary is just as likely to be held by a teen as an adult, maybe even more so.

    Originally Posted by Metronicity View Post

    What's good? The following interactive features all worked well because they let teens do things rather than simply sit and read:
    • Online quizzes
    • Forms for providing feedback or asking questions
    • Online voting
    • Games
    • Features for sharing pictures or stories
    • Message boards
    • Forums for offering and receiving advice
    • Features for creating a website or otherwise adding content

    Yep, that definitely sounds right. Most teens need to be entertained, and like to interact directly with other people or do something rather than just reading a long sales pitch. :p

    I agree with acrasial, this definitely has an impact on IM. However, many teens don't have "purchase power" themselves, so they have to convince their parents to buy them something.
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    • Profile picture of the author bgmacaw
      Originally Posted by Zabrina View Post

      I disagree that they have less sophisticated research strategies.
      Actually, I think most people, regardless of age, lack sophisticated research strategies. If people did sophisticated research we wouldn't see the same questions, like duplicate content, coming up here all the time.
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      • Profile picture of the author Zabrina
        Originally Posted by bgmacaw View Post

        Actually, I think most people, regardless of age, lack sophisticated research strategies. If people did sophisticated research we wouldn't see the same questions, like duplicate content, coming up here all the time.
        Good point! LMGTFY.com, just so awesome. :p
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  • Profile picture of the author butters
    Just out of curiosity, how many people were taken to do this research?

    I don't like some of the claims in there because they can go both ways, sure teens could be impatient but so can adults. Teens can do crap research but so can adults, reading skills, I know a lot more adults who can't read then teens who can read, once again, completely pointless fact.
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