Useability: It is so important.
Some sites have upgraded their software to recognize where Internet users are coming from. They have done this to give the user a better experience, which is fine if it actually does that. However, since I'm located in Japan, they hit me with a Japanese version -- this becomes gobbledy-gook on my main computer.
No problem, if they give an alternate. You Tube at least allows me to select a flag, but they still insist on sending me Japanese e-mail. Other sites are impossible to use, as they don't provide a link to an English version. I have had to revert to using a proxy server at times.
THE BEST YET!
Today, I checked out a site. They automatically sent me to a Japanese version, but they left this note in plain view:
"Our software has detected that you live in Japan. For your convenience we have redirected you to our Japanese version.
"If our assumption was incorrect, please click your preferred language"
And they offered English, German, Spanish, Chinese ...
IT'S ALL ABOUT THE CUSTOMER
I guess the lesson to learn here is, don't force things on the customer just because you assume they need it. Give them a choice.
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John Taylor -
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Kevin Riley -
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John Taylor -
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