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Support / Tutorial Videos

by OneHourTranslation
4 replies
Hi,

I decided to create a page with Videos that answer FAQ of our customers.

1. Do you know other websites that implemented such a page successfully?
2. Which tools do you recommend ?

Thanks!
#support #tutorial #videos
  • Profile picture of the author Derek Allen
    You can do a faq section. It is always good to have one because it will save you a ton of time answering the the same questions. You could either use a webcam to record yourself answering the questions or use screen capturing software like camtasia (pc and mac) or screenflow (mac). There is a free screen capturing software available I think it is called camstudio. You could even use windows movie maker (pc) or imovie (mac) to do a powerpoint like presentation with a voice over.

    Good luck!
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  • Profile picture of the author joe.marsh
    Another option is Jing.. Do a google search on it.

    It will record in 5 minute chunks for you.

    Joe
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  • Profile picture of the author HomeBizNizz
    Post the videos on YouTube and embed them in you FAQ.
    And link back to the FAQ from the YouTube video description.
    Gives you more hits.
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    • Profile picture of the author Tyson Faulkner
      I agree with the Youtube suggestion. Having videos out on the web, especially ones that answer questions, can be valuable and bring more traffic to your site.

      A lot of people search youtube for information on all sorts of different things, and if someone ends up viewing your video, that's potentially another customer for your business.
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