ClickBank Refunds - should I give in to customer?

I'd give in, if it's a no quibble guarantee you can't.. err.. quibble.

Why did you fear this might happen with this product? Just because of cickbank, or are you not confident in it?

Interms of refunds in general, there just part of internet marketing, so something that's always in the mix. On clickbank I guess competitors could buy your book and cheekily ask for a refund afterwards so that might give you a slightly higher refund rate, possibly anyway.

Yes I'm afraid they do grant refunds very easily, I too have been a victim of that!
But on the plus side, if you are a customer it is easy to get a refund, although they have tried to make it a bit more difficult by hiding the refund link, you now have to hunt around for it!
I hope you don't get too many refund requests, all the best,
Helen

The ban serial refunders

One sale isn't going to hurt you.

Just give in.

-Shaun

I used to sell products as a vendor and in my opinion its best to give out single refunds straight away.

However, if your product doesn't work or is very bad then you might want to give the customers the "I am updating the product" line and then udpate the product and give them a chance to change their mind.

This is most annoying, especially as an affiliate. There are people out there who just want things for nothing and exploit clickbanks so easy refund policy.. Maybe clickbank should change their refund policy especially for products that require a certain length of time before seeing any results.

I have seen on a few sales pages where the vendors refund policy states that any refund will be granted after the stated refund policy time period.

It's a crying shame that clickbank allows this to go on especially when you vendors are paying for the privelidge of selling your products on clickbank..

I think you should go ahead with the refund..!! This might give you a positivity frame in front of your customers. But do not make it a habit as their are many people waiting out their to exploit such refund services ..!!

Give the refund, forget about it and move on.

The great thing about digital products is that you haven't lost anything - it's not a physical product that you shipped out or anything.

Lee

Thanks all - there is some good advice here. I'll do the refund and hope I don't get too many more, it's better than risking a chargeback.

I might wait a while and see if I get many affiliate sales - if I don't then I'll ditch ClickBank and just use PayPal. I only really signed up to ClickBank for the affiliate marketing power, but if my affiliates put in as little effort as my software affiliates do then I'm far better off just using PayPal.

Paul, thanks for that suggesting of offering a freebie instead of the refund. Now, why didn't I ever think about that?

DrGUID, why not try offering a freebie like what Paul suggested?

-Shaun

Yeah, I understand, but CB guarantees that. At least for 60 days. You have to agree with that when selling through them.

Marian

Grant the refund, apologising that it didn't live up to expectations and then give the customer something else for free - like a product upgrade or another product. This will exceed their expectations and you might just have got yourself a loyal customer!

I'd never heard of E-Junkie before, cjmo75. Thanks for all the information. It sounds like they are a true viable alternative to Clickbank, which has become the home of every seriel refunder on the planet.

I never fight a refund (and there's not much point when your permission isn't needed). But even if it was, I still wouldn't fight it. It's not worth the potential hassle. And with Clickbank, you have to accept there's a no questions asked guarantee.

The only time I'll try to talk someone out of a refund is if there was a problem mentioned in their email to me that I feel I can resolve for them.

It the "make life easier" coloumn I would just give the refund. Its really not worth all your trouble for just one sale, make three more and feel better about yourself. Also keep a file or notepad with the purchasers name who is getting the refund, if you see it more than once you know you have a serial refunder who is "paying" for products, getting it, then asking for a refund. Forward that info to CB and let them deal with banning the guy, it works for me with other processors as well

Hey Rob,

What's rapid action profits? Is it another alternative to Clickbank?

I'm BRAND NEW to the Warrior Forum, but I am completely impressed by all
of the great advice that's being shared.

I'm really looking forward to making some helpful contributions, and learning as I go...

I've had people who have asked for a refund turn into some of my biggest supporters and fans.

How?

Treat every refunder like gold.

It's somewhere between difficult and impossible to know who the thieves are, and who the honest folks are, so I treat them all as if they are honest.

I refund immediately, contact them to apologize profusely for their inconvenience and let them know that their money is already on the way back to them, and ask them what I can do to make the product better.

The results fall very neatly into two categories:

1. The refunders who wanted something for nothing, or who just aren't engaged in any way, will do nothing. They'll take their money and won't respond. I manually remove these folks from my list.

2. Responses from people who are stunned - floored - that I not only made the process quick and painless, but asked them for their honest thoughts and opinions. They usually thank me for both, share their thoughts, and here's the odd part...almost every one of them specifically asks me to keep sending them info about any new products I create or might recommend.

Why? I've just built a powerful bond between us that I'm honest, trustworthy, and will do the right thing by them. I've had people who asked for a refund of my own product turn around and immediately buy two other products I've recommended as an affiliate, as a result of the trust I built in those refunding moments.

How would you like to have a list full of those kinds of folks?

~Mike

It not worth the hassle or negativity in your life. Just refund them and move on. If you have a refund policy on your site you should always honor it.

Easy:

Do the same thing YOU would expect if you buy!

*) product is **** and doesnt meet my expectations? No question i would ask for a refund.

*) technical problems? The you can always communicate with customer and try to solve issues, that way i already avoided many refunds. You wont believe how many people dont read manuals and how many issues can be solved with an email.

->> and EVERY customer is always delighted if they see you respond quickly and listen and try to solve problems. I see it all the time.

Last week Clickbank sent me an email about a refund request, i am not so much bothered about the refund it just everyday when i check my account there is no mention of one being given, have i missed something or am i supposed to personally reply to this i thought clickbank dealt with refunds?

John.

Well I think your kind of obligated too. You picked CB as a channel to peddle your products. If you feel refunds will become a problem regardless of the excuses you should pick a different way to market your products.

Putting up a fight usually ticks off the customer and they may go around the boards writing about how hard it is getting a refund for product X. Not a good way to get your product out in the internet.

If it is software there may be someway to to disable it upon return. Someone more knowledgeable in this thread may be able to give you some ideas.

I don't believe CB refunds are such an evil thing. Sure some people are dishonest and will take advantage of this, BUT I just don't know how you'd measure it but I am convinced that the ease of getting a refund is helping drive your sales. So it's a balance thing, you give and you take..

Nothing can stop you.

But you aren't everybody.

Guarantees are GOOD for business.