ClickBank Refunds - should I give in to customer?
I've recently launched a ClickBank product. I've had a few sales and now one refund request. The customer just says the product did not meet expectations. I feared this might happen with my product. Now my fears have been realised.
Do you guys just grant refund requests or put up a bit of a fight to try and save the order (and possibly get some useful feedback) ?
I've been selling software for years via a different payment processor and I've had half a dozen refunds in 2000+ orders. But I am concerned this ClickBank thing is a bit of a raw deal - if they grant refunds willy nilly then what's to stop me buying each and every one of your products then saying they're rubbish and applying for a refund?
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