Do you prefer long or short emails?

30 replies
I ask because the industry tends to sway between long and short form email. I've generally been of the opinion that long form email isn't a good idea. With so many emails being read on mobile devices, I've generally found myself prefering short and to the point stuff.

One exception has been Paul Myers newsletter - very long, but a pleasure to read, even on my iPhone.

Kern seems to have been producing long form emails again... The vast majority of Frank's stuff is short form. Jenkins has also gone for long form and seems to have generally gone against all the accepted wisdom of email marketing - but I suspect it is working for him...

Anyway, I'd love to know what you guys n girls prefer and why...
#emails #long #prefer #short
  • Profile picture of the author Juan L Costa
    I personally prefer short e-mails, straight to the point, with no fluff
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  • Profile picture of the author Steve Peters Benn
    99% of the time, I would agree - but there has been a definite shift on the part of some marketers. Some seem to be pulling it off well, most aren't.

    I'm not sure it works for me in most cases (as a reader) but I really can't say if this is a flash in the pan, or a trend that everyone and their dog will take on board...
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    • Profile picture of the author craigc1980
      Hello


      My opinion is that it depends on the niche you are marketing too.

      Now in my tests it seems like the marketing industry people like the short emails.

      But in another test it seems that wrestling fans love reading a longer email.

      I believe with marketing people are to busy to read the emails but as a wrestling fan they have all the time in the world

      certain niches i think are different when it comes to more information.

      Marketers dont like tons. They just want to get right to the point.

      Craig
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  • Profile picture of the author CurtisN
    Who cares...just make 'em good.
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    Curtis Ng (blog) - Product Launch Manager
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    • Profile picture of the author Jeff Henshaw
      If it's a 'sales pitch' email then I prefer concise and to the point. If I am interested, then I can read more detail through the included link(s).

      If it's a newsletter or 'information providing' email, I don't care how long it is, provided that it contains quality interest retaining information relevant to my activities - and (obviously) no fluff.

      Just my opinion,

      Jeff.
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  • Profile picture of the author sbucciarel
    Banned
    I prefer interesting, infrequent emails. Any more than that and I just unsubscribe.
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  • Profile picture of the author Zabrina
    Give me a short message or I'll delete it. I think it's arrogant of many marketers to presume that their audience has the time or inclination to focus on their message for a long time. :p
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  • Profile picture of the author Steve Peters Benn
    Hey Jeff - to be honest it shocks me how little newsletter non pitch stuff, I recieve...
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  • Profile picture of the author David Bryant
    I actually mix it up a bit according to the niche and the type of product that I am promoting, or the content that I'm offering.

    Generally, I create, or use a blog when I'm offering content. I keep the email a medium length, just enough to interest the list, and then send them to the blog for the rest of the information. I've noticed that I get better CTR's when I'm not actively promoting a product, and when I'm using shorter emails. The great thing about using a shorter email though, is that you have to condense your copy into fewer words, which when done properly, can make it more appealing; CTR's are high because of the interest you have generated. Longer emails are great for a stable list. These folks (depending on the niche) openly accept content from you because you have already built a relationship with them. This happens alot with IM related relationships.

    So, I suppose that a "one answer fits all" doesn't really apply here. If you are watching your stats closely, it makes it a little easier to adjust your email campaigns to your list's needs.
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  • Profile picture of the author Steve Peters Benn
    Testing is the answer to everything, I guess, but something often occurs to me.

    Isn't it possible that whilst you can increase your CTR, you might also drop your sales due to a long or short email.

    In other words, you split test the difference, but the conversion rate and ctr aren't linked.

    For instance, I get a whole bunch of people to open and read my email, but I actually gave them an email which excluded the real buyers. So, better stats, but less sales?

    Hope that makes sense...
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  • Profile picture of the author Marhelper
    Short and to the point - my ADD does not allow otherwise.
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    • Profile picture of the author WikiWarrior
      I much prefer short emails because I don't like reading articles/posts within the cluttered framework of any email application where I'm continually scrolling down. Especially when most of the emails are truncated ala Aweber to only 8 or 9 words per line. I understand why this is done I just don't like to read a lot of text like this no matter how interesting.

      When I have either my businessman or consumer hat on my objective is to get through my email as quickly as possible. When I receive emails from any type of business or internet marketer I would much rather they just wrote 2 paragraphs with an overview of what they have to say and give me a link to the full article/post/video etc. Then I can either click on the link right away or file it for later in the day when I have more time.

      Mostly, I appreciate receiving emails that don't waste my time. ie no fluff or hype or 'teasing' like a sales letter. Just short and to the point. Sure, if the content is from a marketer I like then if they write a long email I will probably read it but I would rather not. I'd rather be on their blog where I can see the full post and read the comments others have made. It's a much more pleasant and enjoyable reading environment.

      Like others have said there's no one size fits all so it's a case of either split-testing or when in doubt, keep it short!
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  • Profile picture of the author Nicholas Kemp
    Short and to the point. If there is a long pitch or story to tell then I think it should be on a blog linked from the email.
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  • Profile picture of the author Steve Peters Benn
    Hey Nicholas,

    I totally agree with you, but the mood amongst a lot of marketers seems to have changed direction and I am a little puzzled why (with the exception of Myers, whose content is compelling and suited).
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    • Profile picture of the author Cali16
      Short and to the point emails are definitely my preference. The rare exception is an email that provides truly valuable information that I can use. I've been on only one or two mailing lists which actually do this, but they kept me as a subscriber because the information is excellent (neither one is in the IM niche). And I have made purchases from both of them as well, because of the value they provide and the quality of products they consistently promote. And they also send infrequent emails, so I pay attention when I get them.

      But more important than length, for me at least, is frequency. If I get on someone's email list and they send me 3 to 5 emails a day (or even one a day) I unsubscribe VERY quickly. This happens all the time and it is very annoying. I simply do not have time to read multiple emails (from the same sender) each day and find it a bit arrogant when a marketer bombards his or her list with a high volume of emails (most of which are sales pitches). The exception to this is if they said up front, when I signed up for their list, that they will be sending one email per day as part of a limited series, such as a "7 part mini ecourse" or something like that.

      If you do decide to send long emails, break them up into sections with headers so that they are easy for the reader to skim through. Lengthy chunks of text lose a lot of readers.
      Signature
      If you don't face your fears, the only thing you'll ever see is what's in your comfort zone. ~Anne McClain, astronaut
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  • Profile picture of the author Steve Peters Benn
    Lengthy chunks of text drive me mad. Not sure a lot of people consider readability in email writing ...
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  • Profile picture of the author Christophe Young
    I definitely want short and to the point. I can't stand long emails, blog or forum posts but that's just my impatient personality. Can't speak for others. I know some people enjoy reading.

    I would consider your niche and stick to your own personality style.
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  • Profile picture of the author Sam Mlambo
    Depends on who I'm getting the email from. If it's someone who I highly respect then it doesn't matter how long it is because I'll read it anyway.
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  • Profile picture of the author Yogini
    I prefer just getting real information. For instance, I might sign up initially to someone's list as it is a report on article marketing. Then I think I will be getting subsequent e-mails that have tips about it (ie types of resource boxes that are effective, how to get ideas when you are blocked etc etc). But what often happens is that the subsequent e-mails have no information but are just sales pitches - ie my friend Gary has a great report and he'll be raising prices tomorrow, so get it today as a special for my subscribers etc etc. I find often now all the e-mails are sales pitches and don't have tips at all.

    Debbie
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    • Profile picture of the author genietoast
      I like the ones that get to the point.
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  • Profile picture of the author Mohammad Afaq
    Depends on the content and the sender's reputation.
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    “The first draft of anything is shit.” ~Ernest Hemingway

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  • Profile picture of the author Kris Turner
    Either can work.

    If my emails are short I get more click-throughs but lower conversions. If my emails are long I get less click-throughs but higher conversions.

    And obviously he market determines a lot.

    Look at Eben Pagan. He's involved in the IM marekt and the dating market. His emails to his IM list are generally shorter and his emails to his dating liste are generally VERY long. Obviously each approach is working in each of the markets.

    It's not a hard thing to test with something like AWeber's split testing feature.
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    • Profile picture of the author Dunder
      The majority of emails I receive are just sales pitches. I can't remember the last time I got an email that had just information.
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      Don't worry, be happy.

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  • Profile picture of the author Steve Peters Benn
    Alex, that is fantastic example of Eben / David. Thanks for that!
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  • Profile picture of the author Steve Peters Benn
    Hey Alexa,

    It's something I've suspected for a long time, but it's good to have it confirmed... Low CTR but high conversions is something I've been seeing in a crazy local niche recently...
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  • Profile picture of the author Brad Gosse
    I generally don't read any emails longer than 2 paragraphs unless they are directed to me personally.

    I especially hate HTML emails. Those never get read.
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  • Profile picture of the author JackBas
    I like a short email linking me to a video. If it's from someone I'm interested in, I won't even read it, I'll just click through and see what they're promoting...
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  • Profile picture of the author Steve Peters Benn
    Hi Brad,

    HTML is the way Jenkins is going, and it is interesting, but personally, doesn't work for me..
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