URGENT HELP Needed PLEEEEASE!

by Kym Robinson

Posted: 16 years ago 22 replies

INTERNET MARKETING

Ok - Im in trouble!

Tried to install fasterIM optin plugin on my wp site today.
Popup would pop.
Documentation said to try and change general settings - I did.

Now - I cant login!
wp wont send me a 'lost password' message
login screen just keeps returning with no error message

my site looks like crap - the theme is gone - Complete Personal Development.com
its just words and little red crosses!

I have posted to the wp help forum but they wont have a password for me!!! (how dumb!)
Ive tried to send email to support but am redirected to the forum!

Im about to SCREAM!

Can anybody help me please?????
Houdy is offline at the mo too!
Yeap - Im gonna scream!

anyone that can sort this and I'll buy a beer!
thanks in advance - Kym

#needed #pleeeease #urgent

Rachel Goodchild

16 years ago

Craig I have no idea of anything you just said...but you are a complete star to know the answer

I am in blog awe

Originally Posted by Craig Desorcy

Login to your server via FTP and delete the plugin.
This should make it so you can login to your
blog again.

Now someone needs to sort out how to make the plugin
work.

Maybe you'll need to update your blog?

What ver is your Wordpress?

Where is the how to guide for the plugin?

Craig

Thanks
1 reply

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Danielle_B 16 years ago

Well, I'm no blog genius, BUT! I have learned that in every file for every plugin or widget, there's a ReadMe file with the instructions.

See if you can find that and if there's a link to their support page with any known issues for your blog platform.

And taking it outta' the FTP should help altogether.

Good luck!

~D.
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Kym Robinson 16 years ago

Ok - well thanks Craig - but I just tried that and I still cant get in!

Any other advice please?
Kym
- Thanks
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seree 16 years ago

Hi Kym,

I'm the owner of FasterIM Opt-in plug-in.

What settings you've changed?

I'll stand by here.

*PS: For support forum, you have to register your user name first just like any other forums. :-)
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Dennis Cheesman 16 years ago

Kym,

Login to your ftp account just like you did when you uploaded the plugin and delete it..

Dennis
- Thanks
- 1 reply
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- Janet Sawyer 16 years ago
  
  Kym,
  
  This may sound daft, but have you tried direct access via this link?
  
  http://completepersonaldevelopment.com/blog/wp-login.php
  
  You might be able to get back in and sort things out if you can remember your username and password.
  
  If you can't remember your password then you can access the mysql database and change it temporarily so you can get in. I'll not post publically how to do that, but if you search the forum, I think you'll find someone else has already detailed that proceedure.
  
  Thanks
  
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Norma Holt 16 years ago

Hi Rachel, I did something similar and could not recover my pass word. Then I went into the program proper, that is the source code, if that makes any sense, and could change my password there. It usually uses admin as the log in name.
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Kym Robinson 16 years ago

thank you everyone!

I have tried all suggestions above and still no joy!
Thanks janet but thats a bit too techie for me anyway - Id probably stuff it up even more!

Seree, glad you are here - have sent you a pm!
Kym
- Thanks
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Kym Robinson 16 years ago

Hello - NORMA!
a fellow Canberrian!
(well I used to live there!)
what would I search for in the source code?
Thanks - Kym
- Thanks
- 1 reply
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- Norma Holt 16 years ago
  
  Originally Posted by Kym Robinson
  
  Hello - NORMA!
  a fellow Canberrian!
  (well I used to live there!)
  what would I search for in the source code?
  Thanks - Kym
  
  Hi Kym (sorry I mixed you name above),
  
  Well as a former Canberran how do you like Perth? I can hardly pick between them as great places to live but Canberra is wonderful. Plus all the family are on this side although have a niece who went to Perth on a holiday and never returned.
  
  In the source code there are the login details clearly listed and you can just change them. I don't have it in front of me to give you an exact example as I am doing others things right now but it is straight forward. I mean if I can do it I have confidence that you can as well.
  
  God bless
  
  Thanks
  
  Signature
  Roman Emperor Constantine <> Who wrote the New Testament <> Crimes Against Humanity <>
  My reincarnation and spirituality <> The Big Picture <> Save Planet Earth <>
  Murder by Plastic <> The Great Roman Conspiracy <>
  Twitter with me
  
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Mohsin Rasool 16 years ago

Hi Kym,

As you said it is due the the said plugin,
you need to disable that plugin to fix your blog.

And as you cannot login to your blog,
simple solution to disable a plugin is as suggested by Craig already.
i.e. Access your website through FTP,
go to Blog folder, then wp-content folder and then plugins folder,
here you need to delete any folder or file associated to that plugin.

---
Also if you have added any custom code related to this plugin
into your wordpress theme, you may need to edit that file also
using ftp, download that file to your computer, remove the plugin
related code, and then upload to your server overwriting the previous
file.

This will solve the problem.
Best,
Mohsin
PS. If you are not much sure to do this yourself, you may contact
me at WarMarks Customer Support Desk and let us do this for you.
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Kym Robinson 16 years ago

Thankyou Moshin - but I have managed to delete the plugin but still no joy!

I have seen really good reviews on this plugin so it is probably me and not the plugin!
I usually have Houdy do all my wp work - I outsource heaps and only concentrate on what I do well, but for this new site, I wanted to do it all 'myself'!!!!!

I guess this is why i outsource so much stuff!
I know what my strengths and weaknesses are - and techie stuff is not one of my strengths!

Luckily for me - Seree (the plugin creator) is here in the forum now and is helping me resolve the issue!
If he cant help me - I think Im screwed!
Then I might even cry!!!
I have put a ton of work into this newest site of mine!

Thankyou for everyones input - I'll let you know how it turns out soon!
(and probably that I was having a blonde moment! - yes I AM blonde!!!)

Kym
- Thanks
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Fendi Salim 16 years ago

It seems that you also have a quote rotator plugin or script which conflicts with Faster-IM. Try disabling that as well.
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Kym Robinson 16 years ago

Ah - thanks Fendi - I'll let Seree know!
Kym

You guys are all so clever!
- Thanks
- 1 reply
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- Asher 16 years ago
  
  Hi Kym,
  
  I was wondering what happened when I went to look at your
  site earlier.
  
  Try this, I had it worked out and solved for me when I had
  problems with my site:
  
  Call Your Hosting For Support.
  
  In my case, mine's HostGator. I went to their online customer
  service and had someone help me with the site - even for
  my blog.
  
  When he couldn't solve it, it went all the way to the higher
  levels until the issue was solved.
  
  You could try that.
  
  Asher
  
  Thanks
  
  Signature
  Asher Aw
  
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seree 16 years ago

Hi Kym,

I've fixed your site and PM you what's wrong and how to get my FasterIM plug-in to work with your blog.

:-)
- Thanks
Signature
Turn Your Wordpress Blogs into a Killer List Building Machine in 5 Mins with This FREE Plug-in!
Add a Cool Pop-up Opt-in Form into Your Generic Web Pages with This Magician!
So you don't know how to make money from iPhone? It's not your false!

Wordpress Magician is coming soon...
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Kym Robinson 16 years ago

Thanks Asher - but done that too!

I asked for help here after trying EVERYTHING that I could possibly think of!

I now have the creator of the plugin working on it for me!

I am very lucky in that he is also a microsoft certified programmer!

LUCKY ME!
I am pretty sure this is something I stuffed up not knowing any better rather than any problem with the actual plugin - so I am very lucky to have such a wonderful helpful family here at the WF.

I know you visit regularly Ash - I'll let you know when Im back up and running!
Thanks for your concern!
Kym
- Thanks
- 1 reply
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- Asher 16 years ago
  
  Originally Posted by Kym Robinson
  
  I know you visit regularly Ash - I'll let you know when Im back up and running!
  Thanks for your concern!
  Kym
  
  Hey, good to know that your site is up and running.
  
  You KNOW I visit regularly? Darn, I was hoping to be able to slip
  in unnoticed and steal some nuggets of information heh =D
  
  Asher
  
  Thanks
  
  Signature
  Asher Aw
  
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Kym Robinson 16 years ago

Im onto you buddy!

and I appreciate you coming!
feel free to grab all my golden nuggets anytime!
Kym
- Thanks
- 1 reply
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- Asher 16 years ago
  
  Originally Posted by Kym Robinson
  
  feel free to grab all my golden nuggets anytime!
  
  Um, okay. You sure about that? heh
  
  Asher
  
  Thanks
  
  Signature
  Asher Aw
  
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URGENT HELP Needed PLEEEEASE!

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