Hostgator Down

14 years ago

ThePlanet.com - the Houston DC that Hostgator uses has been having network issues on and off for the past few hours, their network went down again around 30 minutes ago, so all servers housed in the DC, including HG servers will be unreachable until the network issue is resolved.

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Marhelper

14 years ago

All my sites are up and running.

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richgrad

14 years ago

Oh no wonder I couldn't access some sites... Luckily I have 2 hosts... haha it pays to be prepared

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JFalcon

14 years ago

Does this happen often?

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Fernando Veloso

14 years ago

Not good.

Just last week I had this SLOWwwwwwwww loading in all my sites...

Damn Hostgator!!!

You're making me lose money and I'll get the heck out of your servers asap!!!

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Dan Thompson 14 years ago

We have a number of VPS's and Hybrids with The Planet and they've just come back online, so hopefully those of you on the HG IP ranges should be back up soon.

@ShawnP, Site5 also house their servers in The Planet DC, so that's why you are unable to reach them.

@JFalcon, The last major DC wide outage at The Planet came when one of their generators (think it was a generator?) exploded, as such they had to take everything offline until the HSE people were happy it was safe to power everything back up.
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ShawnP

14 years ago

Site5.com is down too...2 of the biggest web hosts, both down. Weird Monday morning.

But what can you do.

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E. Brian Rose

14 years ago

There are thousands of sites that are being effected right now by the on again off again outage at Planet.

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Asher

14 years ago

My sites are up... looks like the downtime was
recovered real quick.

Asher

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ShawnP

14 years ago

Thousands? Try millions.

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ShawnP

14 years ago

Issue still remains.

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zoobie

14 years ago

well, my friend another Warrior Dee just moved his host to hostgator....
and it is down... really bad luck...

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RGallowitz

14 years ago

Still down for me... damn it!

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David McGimpsey

14 years ago

Yep, my HG sites are down too

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lisaroberson

14 years ago

Just moved hubby's site over there last week Reliable Home Remodeling - so far, we're good. Whew!

Definitely a goofy Monday with Site5 down, too. And I can't get into my Statcounter - hmm...wonder if that's connected.

Is it Twilight Zone Monday??

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E. Brian Rose

14 years ago

Originally Posted by lisaroberson

Just moved hubby's site over there last week Reliable Home Remodeling - so far, we're good. Whew!

Definitely a goofy Monday with Site5 down, too. And I can't get into my Statcounter - hmm...wonder if that's connected.

Is it Twilight Zone Monday??

Yes, StatCounter is hosted by Planet. They are effected.

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ShawnP

14 years ago

How does this happen to a "state of the art datacenter"???

ThePlanet Data Center Tour - Quality Host Online

Apparently, "The problem does appear to be a result of a very large inbound network attack targeting this server."

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Dan Thompson

14 years ago

Originally Posted by ShawnP

How does this happen to a "state of the art datacenter"???

ThePlanet Data Center Tour - Quality Host Online

Apparently, "The problem does appear to be a result of a very large inbound network attack targeting this server."

There was some scheduled maintenance planned for yesterday, so perhaps it didn't go as planned, and that's what is causing the problems:

Dear Customer:

On May 2, 2010, between 12:00am and 7:00am CST, our Network Engineering team will implement a distribution layer in our Hstntx2 network. This is one of many improvements to our network which will provide increased capacity and reliability.

While we've scheduled a seven-hour maintenance window, we anticipate no downtime, however, there will be routing changes as traffic is rebalanced during the turn-up of the new routers.

If you have multiple servers in Hstntx2 and would like additional information about which servers are downstream from this maintenance, you can check your hardware objects in Orbit or contact us directly.

To check the location via Orbit, click "Network" and then "Bandwidth Utilization" (direct link). Servers with "hstntx2" in the location column will be downstream from the maintenance.

If you have any questions about the planned maintenance, please contact your sales representative or our Customer Care Department through our Orbit ticketing system, Live Support chat, or by phone at 866-325-0045.

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richgrad

14 years ago

Things like that do happen so I advise those who are running sales pages and other critical sites that lose money with downtime to consider investing in another hosting account so that you can switch over to the other host ASAP when necessary

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ShawnP

14 years ago

Originally Posted by richgrad

Things like that do happen so I advise those who are running sales pages and other critical sites that lose money with downtime to consider investing in another hosting account so that you can switch over to the other host ASAP when necessary

MUCH easier said than done. Even if you could easily replicate content/data to another host for redundancy it takes 24-72 hours for DNS propagation.

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richgrad

14 years ago

Originally Posted by ShawnP

MUCH easier said than done. Even if you could easily replicate content/data to another host for redundancy it takes 24-72 hours for DNS propagation.

24 - 72 hours is a gauge but in reality... it's much faster.

eg you buy your domain from godaddy and you host your website at hostgator... and you have duplicated your website at bluehost

when hostgator is down, you just need to go to godaddy and change the name servers to point to bluehost.

I tested it out... Yes it takes a while but It's usually pretty fast.

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naruq 14 years ago

I don't use HostGator.
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- joesemo 14 years ago
  
  Just checked in and my sites are back up.
  
  Looks like I was in the 1% down time that every webhost has.
  
  Hostgator has always been helpful when I have had issues so I do not plan on leaving.
  
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Fernando Veloso

14 years ago

Originally Posted by richgrad

eg you buy your domain from godaddy and you host your website at hostgator... and you have duplicated your website at bluehost

when hostgator is down, you just need to go to godaddy and change the name servers to point to bluehost.

I tested it out... Yes it takes a while but It's usually pretty fast.

Pretty smart move if you ask me. Definitely will buy another hosting package but clone 200 + WP domains... what a headache.

Thanks for the headsup mate!

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ShawnP

14 years ago

My sites just came back up now.

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Thomas Smale

14 years ago

4 of my servers are up and 1 one is down. Must be one datacentre affected at The Planet.

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Aussie_Al 14 years ago

Most of my sites are up - one of my blogs (on hostgator) has gone tho (???)

Traffic on one of my sites was 1/5 what it was from Saturday - I wonder if this was the same problem ??
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Rus Sells

14 years ago

theplanet dot com has been having problems here and there for the last month. Some excuse I was given by hostgator was that some interfacing thingy's needed tweaking. lol

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Mohammad Afaq

14 years ago

Nothing happened to my sites in the last maybe 20 days so I don't know

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Kay King 14 years ago

Does this happen often?

No - but it is the internet so any hosting can have some downtime.
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Lee Wilson

14 years ago

Goes to show just how many use Hostgator. I'm currently looking through clickbank for new products and about half of the sales pages I click on are down. I checked a few of them out of interest and they are all Hostgator. I don't use them myself but for you lot that do, hopefully it will get sorted out soon. This is obviously a big problem so I would think it's a safe bet they are trying hard to sort it out as quickly as possible.

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JasonB

14 years ago

This might be a little late, but everything seems to be working fine now...Atleast for my websites.

Knocking on wood.

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Madrone 14 years ago

Some of my sites load some don't some are real slow.

What a pain!!!!!!!!!!
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Groovystar

14 years ago

I know the Planet was plagued with DDOS's a couple months ago. It was the constant slowdown issues that contributed to our decision to move.

These folks just seem like popular targets.

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Jeff Henshaw 14 years ago

I've no problems at the moment - thank goodness.

Perhaps the problem is only on certain of their servers.

I always use at least two hosting companies in case of problems - but - you have to ensure that the companies you use do not utilize the same servers!

Jeff.
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Danny Turner

14 years ago

I must have had some downtime -had a whole bunch of scheduled wp posts now gone into limbo mmmm bummer

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David Louis Monk

14 years ago

You do not always know where the servers are based with the company you are buying your hosting from. I have had several bad experiences with companies in the US and UK. Even now while I have a very good hosting service in the UK and good communications and support, I bought hosting which was assured to be in the UK but a move to a new server leads me to believe some servers are located in the US. Maybe a good strategy used by the hosting company for eventualities like the one I am proposing.

There is something to be said for following richgrad's advice, though I would also make sure you use reliable companies; one where the servers are based in the UK and the other where the servers are based in the US.

That way your are more insured if there is a serious network problem of always having your sites back on line quickly, especially when the network might be down for an indefinite period.

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testaccount1234567

14 years ago

Bummer just noticed some of my sites are down too :-(

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David Louis Monk

14 years ago

I was just PM'd by Oz but as I do not have my 5O posts my reply will not be sent.

I was asked who I would recommend in the UK. My sites are hosted with www.tophostinguk.com

Having said that i noticed D9hosting in an earlier post in this thread and had I not found the company I am with now D9hosting was next on my list to try so knowing they are a good hosting comapny I would also recommend them

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SMS

14 years ago

Thanks so much David.

I've been using UK2, but about 2 months ago - things fell apart. Things have since improved, but I think it would be wise of me to move to more reliable host.

I'll check your recommendations out.

Oz

Originally Posted by David Louis Monk

I was just PM'd by Oz but as I do not have my 5O posts my reply will not be sent.

I was asked who I would recommend in the UK. My sites are hosted with www.tophostinguk.com

Having said that i noticed D9hosting in an earlier post in this thread and had I not found the company I am with now D9hosting was next on my list to try so knowing they are a good hosting comapny I would also recommend them

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FlashDriveDT

14 years ago

From hostgators blog:

Gator Happenings
Well, it’s been quite a month here at HostGator. We had what we thought at first was a very cruel late April fools joke played on us. HostGator purchased a 102,000 Sqft building in Austin, TX as we have simply ran out of space here in our 4 story Houston headquarters. There are cubes on top of cubes it seems here and we are now finishing up construction on our 3rd, yes 3rd addtional parking lot! We were set to close on the new Austin building April 20th, at that time we sent our money to the mortgage company and waited on our bank to send the remaining amount (4 Million USD). The mortgage company received OUR money, however our bank seemed to have sent 4 Million to an unknown source… April fools!?!? I’m proud to say we’ve since figured out “the case of the missing 4 million” and our office building in Austin is now secured. Blog post about the entire issue is in works, so stay tuned.

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