GoDaddy domain autorenew "trap"!

59 replies
So I went to cancel some autorenews on my Godaddy registered domains...

...and they say I can't cancel the autorenew because I have protected the domains as a premium feature.

Fair enough, so I email them to ask how I "unprotect" them, so that I can cancel this autorenew setting on my domains.

And then they send me a form I have to post off, with all kinds of personal IDs required - as if I'm applying for a visa or something.

WTF? All I want to do is stop my unwanted domains getting renewed at the end of their contract...

...I don't feel happy about sending off all this info, not one bit.

Not only is it a real ball ache, but what happened to privacy rights?

The UK is the third largest surveillance state in the world, but GoDaddy 'aint helping from across the pond.

Jeez.

/rant
#autorenew #domain #godaddy #trap #wtf
  • Profile picture of the author Imran Naseem
    Banned
    I stopped using Godaddy back in 2008 because of the exact same problem.

    I now use Namecheap - less problems and less hassle.
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    • Profile picture of the author Marian Berghes
      Originally Posted by Imran Naseem View Post

      I stopped using Godaddy back in 2008 because of the exact same problem.

      I now use Namecheap - less problems and less hassle.
      same here, fed up with GoDaddy
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  • Profile picture of the author sbucciarel
    Banned
    Glad I never opted for privacy. I had over 300 domains with Godaddy and I wanted 2/3 of them to expire. Thought I had them all set to manual renew. All of a sudden, I get an email saying I was just charged via Paypal $150 for domain renewal. I called them up immediately and told them to please refund ... and to just make all my domains manual renew if they weren't already. They did both, thankfully.
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    • Profile picture of the author BeenThereDoneThat
      Ahh HA! I thought I had all of mine set on manual, then I just
      had several renew automatically and I was surprised. I went into
      my account and found all of them had been changed to auto-renew.
      I thought it was my mistake somehow, now I know better. I'll be
      on the phone with them immediately.
      Thanks,
      Stef

      Originally Posted by sbucciarel View Post

      Glad I never opted for privacy. I had over 300 domains with Godaddy and I wanted 2/3 of them to expire. Thought I had them all set to manual renew. All of a sudden, I get an email saying I was just charged via Paypal $150 for domain renewal. I called them up immediately and told them to please refund ... and to just make all my domains manual renew if they weren't already. They did both, thankfully.
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  • Profile picture of the author seasoned
    WOW, the lock is a feature added YEARS ago, but it is usually just another switch, a box you can uncheck, with NO special effort!

    Steve
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  • Profile picture of the author iw433
    go daddy is the pits, Namecheap is the the way to go.
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    • Profile picture of the author Nick Brighton
      Originally Posted by Imran Naseem View Post

      I stopped using Godaddy back in 2008 because of the exact same problem.

      I now use Namecheap - less problems and less hassle.
      Yeah, I use NC too, but not as much as I WILL be from now on!

      Originally Posted by sbucciarel View Post

      Glad I never opted for privacy. I had over 300 domains with Godaddy and I wanted 2/3 of them to expire. Thought I had them all set to manual renew. All of a sudden, I get an email saying I was just charged via Paypal $150 for domain renewal. I called them up immediately and told them to please refund ... and to just make all my domains manual renew if they weren't already. They did both, thankfully.
      Hmmm...seems they can do it without the red tape then? Isn't it funny how there's different rules for different people?!

      Originally Posted by seasoned View Post

      WOW, the lock is a feature added YEARS ago, but it is usually just another switch, a box you can uncheck, with NO special effort!

      Steve
      There's a lock switch, but that doesn't have anything to do with the autorenew feature being turned on and off. The green circling arrows control the renew settings.
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      • Profile picture of the author seasoned
        Originally Posted by Nick Brighton View Post

        There's a lock switch, but that doesn't have anything to do with the autorenew feature being turned on and off. The green circling arrows control the renew settings.
        Well, obviously verisign doesn't have anything to do with charging, but any reason for not auotrenewing(or in this case turning it off) would seem too be linked to control. So the lock should be the only thing, if anything. After all, if they renew, and you decline, what can they really say?

        Steve
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        • Profile picture of the author Jill Carpenter
          Hmm.

          I've always been able to remove privacy online, and then go in and remove the autorenew.

          And then one time I did get charged for a domain I didn't want to renew and they kindly refunded my account for it.

          I've never had any issues with them.
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  • Profile picture of the author CDarklock
    Originally Posted by Nick Brighton View Post

    And then they send me a form I have to post off, with all kinds of personal IDs required - as if I'm applying for a visa or something.
    That's the protection you've been paying for. If it was easy to turn off, it wouldn't be very good protection, would it?
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    • Profile picture of the author Black Hat Cat
      Banned
      Originally Posted by CDarklock View Post

      That's the protection you've been paying for. If it was easy to turn off, it wouldn't be very good protection, would it?
      Thank you.

      It's sad, really. Godaddy is catching hell for providing the very service they were paid to provide. I think I'll go complain to one of my web hosts for making sure my websites are hosted properly. It'll have to wait though.....first I have to give my internet provider hell for letting me access the internet.
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      • Profile picture of the author BeenThereDoneThat
        I don't think changing my domains to auto renew is what I was paying them for. And they did it more than once, which makes me think it wasn't an accident either. I've now asked for a refund for their mistake and I'm waiting to see if they'll grant it.
        Stef

        Originally Posted by Black Hat Cat View Post

        Thank you.

        It's sad, really. Godaddy is catching hell for providing the very service they were paid to provide. I think I'll go complain to one of my web hosts for making sure my websites are hosted properly. It'll have to wait though.....first I have to give my internet provider hell for letting me access the internet.
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  • Profile picture of the author Nigel Greaves
    Originally Posted by Nick Brighton View Post

    ...I don't feel happy about sending off all this info, not one bit.
    Nick,

    Try ringing them and get the telephone jockey to put you through to their line manager or supervisor. I've found that they can normally get round what was supposedly written in stone.

    The UK phone number is:
    020 7979 2661

    If nothing else you'll have the satisfaction of costing them the price of an international phone call to ease your annoyance

    Good luck,

    Nigel
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    • Profile picture of the author bydomino
      Originally Posted by Nigel Greaves View Post

      Nick,

      Try ringing them and get the telephone jockey to put you through to their line manager or supervisor. I've found that they can normally get round what was supposedly written in stone.

      The UK phone number is:
      020 7979 2661

      If nothing else you'll have the satisfaction of costing them the price of an international phone call to ease your annoyance

      Good luck,

      Nigel
      Nick,

      This is great advise. (what Nigel said)

      I am a GoDaddy VIP. I have been using them, for Domains only, for years with no issues.
      I have a dedicated knowledgeable rep that I can call or he calls me when ever there is an issue.
      If you have any issues please PM me and I will contact my guy and get you the real scoop

      NOTE: I have never not easily been able to work out any issue with GD domains
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  • Profile picture of the author Underground SEO
    its quite easy to set it to manual renew, you can do it in the domain manager.
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  • Profile picture of the author Sleaklight
    I've always used Godaddy without any problems and I have domains with privacy and I've let some expire all of which without having them auto renew. I was able to switch them from auto renew to manual without a problem and have never been charged for something I didn't indicate I wanted renewing or not.
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  • Profile picture of the author EvcRo
    I just set 50 domains on manual renew (some have privacy enabled) and i didn't encountered any problems or additional steps required. maybe it's owner's country based.
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    • Profile picture of the author CarloD.
      I don't see the problem with godaddy.... never had one with them either... any mistake i made was a user error. Or I didn't fully Read the Screen.

      Why not pick up the phone and call them and let the peon guy working take your name and verification... then they know it's you.

      It's probably a very simple task Just call em up and let them do it for you.
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  • Profile picture of the author Marhelper
    I like Godaddy but I do not like the way they make you jump through a million offers prior to getting the domain and the way they set up manual/auto renew.
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    • Profile picture of the author c4newworld
      Originally Posted by Marhelper View Post

      I like Godaddy but I do not like the way they make you jump through a million offers prior to getting the domain and the way they set up manual/auto renew.
      I agree, I just registered 1 domain and got lots of offers. Well, like all we do, marketing strategy.
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  • Profile picture of the author Midas3 Consulting
    I took domain renewal off but was charged for the privacy on it.

    Dropped them an e-mail and after a quick hoop jump in the admin panel~
    , they refunded the privacy fee.

    Use namecheap now, prefer the interface and less of a tiresome upsell /downsell process.
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  • Profile picture of the author MalloryMedia
    Wow! all of mine are set to manual, so I'd better check them.
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  • Profile picture of the author Lee Wilson
    I've not had any trouble like that with Godaddy but I'm always expecting it, with any company, not just them. The best way round it is get yourelf a pre-paid credit card and only keep what you need on it. When a company tries something like that, make sure there isn't enough on the card, they have no problem cancelling when that happens.
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  • Profile picture of the author Midas3 Consulting
    Originally Posted by jimmytron View Post

    That is ridiculous, Ive never had to run through hurdles so extreme with Godaddy. Ill make sure to keep an eye out for the premuim service when Im registering my next domain, I certainly do not want that option checked!
    I had the exact same issue as that guy but I was able to cancel the security from my admin panel , they even then refunded me the security fee they had charged.

    The postal thing is ridiculous.
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    • Profile picture of the author Edk
      I just found that even with manual renewal they're up for renewing my registration anyway unless I get firmly onto them. I must say I'm tempted by the prospect of using namecheap though.
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  • Profile picture of the author Gary King
    It's amazing that different responses seem to apply to different people.

    Phone has worked better for me in the past vs email Nick.

    I know you're trying to let these expire, but here's one thing to be aware of with privacy and GoDaddy...

    If you are trying to transfer away from them and the domain has privacy enabled, they will deny the xfer.

    If you remove the privacy so you can do the transfer, they will deny the transfer. Their policy is that removal of privacy is a change of registrant. (at least 3 months ago)

    There are ICAAN rules that say a domain transferred to a registrar can't be moved for like 90 days (don't remember exact time). GoDaddy adds to this in their terms and says that a registrant change (who the domain is registered to) fits this description and therefore they won't transfer.

    So, you want to move to registrar x, try it and your privacy enabled domain transfer gets denied.

    You remove the privacy so you can transfer it and it gets denied because their TOS says that you've changed who the domain is registered to. (BTW, this has nothing to do with locking, just privacy).

    So, you're about to move to a new registrar (normally when the domain is about to expire). You get locked into a spot where they won't approve the transfer for like 90 days (might be 30) and whammo, you have to renew with them so you don't lose the domain.

    Of course, you can move it after their penalty box time frame, so if you've planned far enough ahead you're ok, but if you wait until the last couple weeks to move an expiring domain, you'll be paying them once again like it or not.

    Happened to me about 3 months ago and was refused by two managers via phone. (and yes, I was polite).

    Hope you get it straightened out!

    Gary
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    • Profile picture of the author Martin Luxton
      Godaddy is set up to do 2 things

      1. Make it as easy as possible to accidentally buy stuff you don't want.

      2. Make it as hard as possible to cancel anything.

      I tried to cancel my yearly domain auction fee and couldn't find anywhere to do it (used their unhelpful search feature and then spent two hours searching manually).

      I sent an email but got no reply. Maybe they're counting on the fact that I won't spend the time and money on a phone call to cancel a $5 annual fee.

      They've got you trapped for another year and maybe next year they'll have a more sneaky autorenew in place which keeps you there forever. Saying that, the present one is a beaut, changing from 1 year to 2 years always works, but changing from autorenew to manual renew seems to encounter script errors.

      Shades of Hotel California - "You can check out any time you like but you can never leave."

      Martin
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  • Profile picture of the author b2bzone
    I know. Very annoying. Sometimes I want to rename them Gogetscrwd.
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  • Profile picture of the author TimG
    I have been using both Namecheap and GoDaddy for my domains have never had an issues with either. I did remove the privacy feature for all my domains and have them all set up for manual domain because I prefer that option over the auto-renewal.

    As a sidenote, does anyone know of a third souce for domain names that can be trusted?

    Respectfully,
    Tim
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    • Profile picture of the author peterj
      Originally Posted by TimG View Post

      I have been using both Namecheap and GoDaddy for my domains have never had an issues with either. I did remove the privacy feature for all my domains and have them all set up for manual domain because I prefer that option over the auto-renewal.

      As a sidenote, does anyone know of a third souce for domain names that can be trusted?

      Respectfully,
      Tim
      Aside from godaddy and namecheap I have also used mydomain.com over the past 7 years or so and never had any probs.

      Pete
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    • Profile picture of the author Martin Luxton
      Originally Posted by TimG View Post

      I have been using both Namecheap and GoDaddy for my domains have never had an issues with either. I did remove the privacy feature for all my domains and have them all set up for manual domain because I prefer that option over the auto-renewal.

      As a sidenote, does anyone know of a third souce for domain names that can be trusted?

      Respectfully,
      Tim
      Tim,

      Dreamhost sell domains for $10 including privacy.

      Martin
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  • Profile picture of the author coluden
    There are always two sides to the story. If you ask them (Godaddy), they will say it is in the fine print or something similar. Usually companies like Godaddy are right. Because most people assume that they know what is in the fine print, and don't usually read them. Companies with lots of fine print depend on this attitude by consumers to get away with their 'ridiculous clauses'.

    A few people have said it before but it is worth repeating. Use namecheap. I love their service and
    you get automatic privacy free for the first year.
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  • Profile picture of the author Tonio Smith
    Go Daddy strikes again lol they are the kings of upsell auto renew continuity programs lol

    ClinTonio
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  • Profile picture of the author Loren Woirhaye
    Godaddy has called me more than once, without my requesting
    it. Godaddy is king of upsells, but their customer services
    is also very, very good. They want to keep you as a customer,
    not piss you off.

    I turn off all the auto-renew, all the special features with
    Godaddy. I haven't had any problems since I started doing
    this.
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  • Profile picture of the author jjpmarketing
    With GoDaddy if there are domains you don't want, then it is just as easy to delete them entirely. If you go into your domain manager you can choose to delete a domain. Much simpler than just setting it to not renew. Once it is deleted GoDaddy has no way of putting that 2 year auto renew on a domain.

    Dennis
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  • Profile picture of the author Nick Brighton
    Just to clarify, the reason I am having issues is because I have "Protected Registration", which I think is different to your standard private registration feature, which is probably why others haven't experienced this.

    Although it's great that the protection is working, I just wish I could cancel within my own account, without giving them so much personal/private data to prove who I am.

    And maybe I'm just being paranoid, or maybe I'm not...


    Lol, do you know what's ironic about this video? In Youtube, a GoDaddy ad just popped uo as I was watching it.

    Couldn't make it up...lol
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  • Profile picture of the author Ilya Feynberg
    No problems with Godaddy here, I just un-check the auto renewal and I'm good. I have all my domains protected too. I get good service when I call in too. That being said, I only use them for domains, I won't be caught dead using their hosting.
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  • Profile picture of the author timpears
    I turned the auto renew of on my domains and I still got that email telling me that they had charged it to Paypal. I had the proof that I canceled it because of the email they sent me. So I took that to my bank and got my money back.

    They make it real hard to cancel that 'feature'. I don't consider it a feature at all. If I want to renew the damn thing, I will do it.
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  • Profile picture of the author dforman
    I had no idea what exactly the private settings even meant. This has been a very helpful thread! I will have to go and see what Name Cheap has to offer. Thanks!
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  • Profile picture of the author Domainoutlaw
    Wait so is this an extra service you pay for or what?
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  • Profile picture of the author JackPowers
    I loathe GoDaddy.

    I really do.
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  • Profile picture of the author nando1125
    I would recommend using namecheap.. They havent failed me yet
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    • Profile picture of the author Domainoutlaw
      Originally Posted by nando1125 View Post

      I would recommend using namecheap.. They havent failed me yet
      What about hosting?
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      • Profile picture of the author marcdonovan
        Rimuhosting is tops for a virtual server. Ive been with them for 10 years and they fix things in minutes when I have any issues.
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      • Profile picture of the author Kevin Marshall
        Originally Posted by Domainoutlaw View Post

        What about hosting?
        For hosting you should either use BlueHost or Hostgator. I use Hostgator, and they have been great for me.
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  • Profile picture of the author marcdonovan
    I use cheap domain registration.com Never had any hassles with them. Their UI is a clone of go-daddy's. Not sure how they get away with that. Dot coms for $8, has to be the best deal around.
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  • Profile picture of the author CDarklock
    You know, I've never had a problem with GoDaddy, but honestly - the stories I've heard? I honestly feel like I should get the hell away from them before I do.

    Because while not having a problem with GoDaddy is pretty much the same as not having a problem with some other registrar, it seems like in the end - any problem you have there ends up being several times worse than having the same problem somewhere else.

    And while part of me keeps going "pfft, you've never had a problem, why bother?" another part is going "well, I'd like to keep things that way."

    But for the moment, the "pfft, why bother" is winning
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    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author Jesus Perez
      A friend of mine had horror stories too. But they were running inappropriate websites that garnered a lot of complaints so GoDaddy stepped in as a police and commandeered the domain. Not cool but I can see why they did it after understanding how spammy the company became before getting shut down.

      Personally I've never had an issue with them. In fact they've helped out a lot with past issues. Even gave me refunds. The problem here is the 80/20 rule. The 20% that get screwed are the majority that write about it. The remaining 80% rarely write about being content. Same thing happens in retail. GoDaddy btw recently broke some records for domain registrations. I think it was 50 million domains or something. So you're bound to hear more horror stories because of their sheer size. Walmart has a similar evil reputation but they save me a lot of money grocery shopping. Just don't buy meat there!!

      Right now I'm using 1and1 for the free lifetime privacy. Namecheap is not an option because they don't have auto renew with credit cards. I hate manually handling 60 domains. Eventually I'll screw up and lose one to my error. But I do have quite a few at GoDaddy with no issues since 2001. Like I mentioned, I have no reason to write their praises because I'm part of the 80%.

      That's my story. It's boring, eh?

      Originally Posted by CDarklock View Post

      You know, I've never had a problem with GoDaddy, but honestly - the stories I've heard? I honestly feel like I should get the hell away from them before I do.

      Because while not having a problem with GoDaddy is pretty much the same as not having a problem with some other registrar, it seems like in the end - any problem you have there ends up being several times worse than having the same problem somewhere else.

      And while part of me keeps going "pfft, you've never had a problem, why bother?" another part is going "well, I'd like to keep things that way."

      But for the moment, the "pfft, why bother" is winning
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  • Profile picture of the author rft123
    I don't like GoDaddy. They care more about making money by squeezing every possible penny out of their customers that they can get. All of those little things that have been mentioned + the hundreds of upsells = ANNOYING. There are so many other hosting companies that provide a great service to all of us internet marketers.
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  • Profile picture of the author DubDubDubDot
    Consider a scenario where there is unauthorized access to your account.

    Now do you see the problem with doing what you want to do, as easily as you want it to be?


    p.s. GoDaddy is still the best registrar out there. Yes, there are a lot of complaints, but that goes with having the most customers. Besides, pretty much every complaint I read about wasn't really GoDaddy's fault. It's people who don't understand how to buy, maintain or cancel a domain name or related services.

    I have hundreds of domains at GoDaddy and no complaints worth talking about. Been using them for many years.
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  • Profile picture of the author Dan Ambrose
    Personally I find GoDaddy absolute garbage. I won't buy a domain there or host there ever again. Useless.
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  • Profile picture of the author kyhell
    namecheap is the way to go mate. Been using them for a while and have never had an issue.
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  • Profile picture of the author jgand
    Interesting information, I haven't had this problem, but I'll be sure to keep it in mind. Godaddy has all the bells and whistles a pretty slick setup. They've done a great job of marketing there product.
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  • Profile picture of the author JayPeete
    I definitely won't be using protected registration at GoDaddy.

    Thanks for the heads up!
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  • Profile picture of the author Kezz
    Cheap Domain Registration is not a replication of the GoDaddy UI.

    They are a reseller of Wild West Domains, the underlying organization behind GoDaddy. All resellers get access to that UI. You can go and sign up for it yourself if you choose to.

    I've used Cheap Domain Registration, GoDaddy and Namecheap, and in my personal experience Namecheap is far and away the best provider.

    If there were any more upsells and sneaky checkboxes on the GoDaddy / Cheap Domains registration process I'd have a seizure.

    Namecheap works for me because when I want to register a domain it should be a five minute job, not an exercise in ducking 15 pages of upsells.

    I'm all good with upsells, but geeze louise lighten up a bit.

    Namecheap for the win.

    Whois Guard included in the registration fee is also a win.
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  • Profile picture of the author ACarpentieri
    I never heard of namecheap but I will check them out... even though right now I'm happy with godaddy...
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    • Profile picture of the author peterj
      I'm not sure it's a good idea to have all of your domains in one basket (so to speak).

      I remember a couple of years ago a popular registrar went south, boy did that cause a lot of people some serious headaches.
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