eBay Makes Some New Changes AGAIN!!!!

[ebuchanan]

Hi Everyone

Although I have been selling on eBay for over five years I wish I could go back in time and change what they have been doing for the last year and a half.

Well finally some good news,

Starting October 20 as a seller, you will be able to dispute with the buyer a negative feedback. Now I don't know if that changes much to the buyer that has already made up their minds but I guess its better than what they have been doing.

Next year they will put a cap on certain categories shipping charges, what do you all think? Good or bad idea?

Thanks
Edson

[jnapier]

I buy alot of stuff on ebay. As I see it, it's upto the buy to decide if they want to PAY what the seller is asking. Some can hope in the car and in 5 mintues it's shipped. OTHERS have a B I G time at the post office with box after box of stuff.

TIME is the element missing from the shipping.

My opinion is NO CAP. People can make their own decision or the seller can price themselves out of the market.

Jay NaPier

[ebuchanan]

Hi Jay

I agree with what you have to say but what about the shipping price that is 150% inflated. When someone purchase a video game and its known that it costs around 3.00 to ship, why should someone be allowed to charge 10 bucks for it.

I mean lets say Mcdonalds decided to charge 20 bucks for a value meal (Almost There , it would be a matter of time before they started to lose money.

Now if you look at eBay as a business owner. they could easily be losing customers due to the high shipping charges.

Thanks
Edson

[Chris Lockwood]

Originally Posted by ebuchanan

I agree with what you have to say but what about the shipping price that is 150% inflated. When someone purchase a video game and its known that it costs around 3.00 to ship, why should someone be allowed to charge 10 bucks for it.

Because we're not big fans of communism?

Have you ever sold anything? Do you want someone forcing price controls on you?

[e-mail2u]

Just checked the new changes to feedback and the way i read it is the seller has to beg to the buyer to get neg feedback removed. The old system was better. eBay quotes feedback is a member to member system in the old days yes now NO!!. Here is what eBay says:

Hello...I'm Brian Burke, Director for Global Feedback Policy. I’m pleased to announce we will introduce Feedback Revision the week of October 20th. Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.
Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.
Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record."
We will monitor system use and make adjustments as required.
Onsite Buyer Messaging about “Free Shipping” During the Feedback flow
Free Shipping is a great way for sellers to improve their DSRs and attract more buyers. To enhance the accuracy of Feedback left on these transactions, beginning next week buyers will be reminded that the seller offered Free Shipping on the transaction as they are leaving Feedback for the seller.
I’d also like to let you know that in July we introduced messaging to remind buyers when their transaction was an international transaction.
Since Feedback is often left days or even weeks after payment is made, providing these reminders should increase the accuracy of buyer Feedback and help ensure sellers who do cross-border business or who offer Free Shipping receive appropriate DSRs for Shipping time and Shipping & Handling cost.
Sincerely,

Brian Burke
Director, Global Feedback Policy

[jnapier]

Originally Posted by ebuchanan

Hi Jay

I agree with what you have to say but what about the shipping price that is 150% inflated. When someone purchase a video game and its known that it costs around 3.00 to ship, why should someone be allowed to charge 10 bucks for it.

I mean lets say Mcdonalds decided to charge 20 bucks for a value meal (Almost There , it would be a matter of time before they started to lose money.

Now if you look at eBay as a business owner. they could easily be losing customers due to the high shipping charges.

Thanks
Edson

Great point. And it brings us the the ultimate thing we as comsumers have. DECISION. YOU can decide to eat at McDonalds. We can decide to pay the $10 or not. When I'm shopping Ebay I look to see what the shipping is. An item I'm interested in that sells for $30 Retail, if I can get it on ebay for $6 an and pay $10 shipping...no biggie. If the item is listed at $22 with $10 shipping.....NEXT!!

SOME items are Priceless. I'd pay ANYTHING to get my hands on it.

Jay NaPier

[Kate Carpenter]

I do a lot of selling of collectibles on ebay. Because I live rural it is a special trip to the post office to mail items. I charge shipping and HANDLING and add a reasonable fee for gas, time, fees. Most other businesses do, so why should I 'eat' the additional costs of selling?
I recently listed an old book and noticed that ebay already put a cap of $4 on shipping in that category. Somehow, they don't recognize a s/h, and consider everything shipping.
I do get irritated when I see .01 items with a $15 s/h. It's mostly done to avoid the selling fees, which is probably why ebay is going to cap the charges.

[Charles E. White]

As Kate stated, many sellers have high shipping costs to make more money and to be charged less in ebay fees. I have sold on eBay for years and charge the actual price (or close as I can estimate) on the actual shipping charges. However, on some items, the shipping can be as high as the item you're selling due to the weight of the item. If eBay is going to cap the charges then they better make exceptions to the rule or lose a lot of business.

[JohnMcCabe]

I just read the Brian Burke quote, and that does not seem like a positive for sellers. In fact, it opens a whole new can of worms where unscrupulous buyers can enter negative or neutral ratings and extort concessions from the seller in return for the revision.

Capping shipping only makes sense where there is an obvious attempt to avoid paying eBay their fees. The simple solution is to cut the percentage a wee bit and charge on the entire transaction. Maybe have an allowance for standard postage rates ($3.00 for a video game, as an example).

I'm only a casual seller at most, but even I understand that when I ship something it costs more than just the number on the postage sticker. There's usually a container, some padding, wrapping etc. Plus the trip to the post office or UPS drop, or the pickup fee. And on it goes.

But simply capping the shipping charges lets eBay drive costs back into final value fees and look like a hero to their buyers. Since the sellers are the ones paying the fees, it seems to me they have this bass-ackwards.

[Charles E. White]

"I'm John McCabe, and I approved this message... "

That's funny John! Nice fish too!

[Darth Executor]

Originally Posted by Chris Lockwood

Because we're not big fans of communism?

Have you ever sold anything? Do you want someone forcing price controls on you?

Ebay isn't the government so "communism" has nothing to do with it. As far as I'm concerned, inflated delivery prices are outright fraud. I'm not paying for what I was told I was paying.

[Kay King]

why should someone be allowed to charge 10 bucks for it.

Because someone else is dumb enough to pay that cost?

I have no problem with sellers who include the cost of packaging in their shipping and it's not difficult to tell who is overpricing their shipping and who isn't. What is important is that the shipping cost is clearly stated to the buyer.

kay