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Why do customers always have this problem?

by robvegas626
14 replies
When my customers purchase one of my products and are taken to the download page, I try to make things as simple for them as possible...and yet I STILL get at least two emails a day from people who don't know how to play the videos, download the mp3s, open a PDF, you name it...

So I want to embed a short audio file on the page that will allow me to explain the instructions out loud. Next to it, it will say "Click here for your download instructions."

Can anyone recommend a script that I can easily plug into the HTML, to create this type of player? I figure I'd need to record my audio instructions, then convert it into a .swf file?
#customers #problem
  • Profile picture of the author shaunwilliams
    Hi
    Can anyone tell me how to open a RAR file

    Shaun
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    • Profile picture of the author HenrikPoulsen
      Originally Posted by shaunwilliams View Post

      Hi
      Can anyone tell me how to open a RAR file

      Shaun
      just use winrar a great compression tool
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      • Profile picture of the author grayambition
        Originally Posted by shaunwilliams View Post

        Hi
        Can anyone tell me how to open a RAR file

        Shaun
        Originally Posted by HenrikPoulsen View Post

        just use winrar a great compression tool
        Winzip'll open rars as well.

        A good free tool that'll open zips, rars and most other files: IZArc - The Best Freeware ZIP Utility

        Plus, I love their tagline: Compress the future
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  • Profile picture of the author Don Schenk
    I am not an affiliate, but...

    Quentin is the handle of a warrior who sells a very affordable program to do exactly what you need. It converts your audio to an swf and gives you the code to put a player on your page.

    Hit the search button here at the WF and look for him. The software you want is found in his sig.

    :-Don
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  • Profile picture of the author tecHead
    Originally Posted by robvegas626 View Post

    When my customers purchase one of my products and are taken to the download page, I try to make things as simple for them as possible...and yet I STILL get at least two emails a day from people who don't know how to play the videos, download the mp3s, open a PDF, you name it...

    So I want to embed a short audio file on the page that will allow me to explain the instructions out loud. Next to it, it will say "Click here for your download instructions."

    Can anyone recommend a script that I can easily plug into the HTML, to create this type of player? I figure I'd need to record my audio instructions, then convert it into a .swf file?
    Go to SWiSH - Easy Flash Animation Software Tools and Designer Templates

    Check out their SwishJukebox app... does exactly what you need; and its EASY, (plus very affordable).

    HTH
    PLP,
    tecHead
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  • Profile picture of the author AdvertiseSpace
    I sell an ebook called, "How to read a PDF"
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    • Profile picture of the author Daniel Brock
      The problem comes from customers not reading instructions, being too lazy to read your directions or to simply spend 1 minute trying to figure it out on their own.

      Once a customer pays you money, it is no longer their responsibility to think on their own...
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  • Profile picture of the author Online Bliss
    Once a customer pays you money, it is no longer their responsibility to think on their own...
    I agree with this, their problem is now our problem.
    I try to include tips on what to download if your video
    is not working or what settings to change etc.
    Thinking ahead of time will hopefully decrease support issues
    and who has time for that! LOL
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  • Profile picture of the author NickA
    My approach in life is to deal with as few clients/customers as logistically possible! That's not always possible, however... in any case, one should make strides to get into a position where income comes from a professional minority (in my opinion).
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  • Profile picture of the author Lloyd Buchinski
    Originally Posted by robvegas626 View Post

    So I want to embed a short audio file on the page that will allow me to explain the instructions out loud. Next to it, it will say "Click here for your download instructions."
    Or how about doing a utube video. They are easy to embed in an html page.

    Originally Posted by AdvertiseSpace View Post

    I sell an ebook called, "How to read a PDF"
    I do get the joke in case my complicated answers leave anyone wondering. It reminds me of someone here who mentioned that he still gets steady traffic to a video he made years ago titled "How to right click and save as."

    Originally Posted by precious007 View Post

    You can include a special report on your thank you/download page with all the necessary instructions.
    I'd expect a detailed 'breadcrumb trail' type of printed directions would work as well as audio. Click here > select this > click on this > etc.

    I don't buy very much on line and that's diminishing. I'm never going near the wso room again, but I still do have problems sometimes. There are just so many variables. Everybody thinks in a different way. What looks good or simple to one person doesn't make sense to another. The computers and browsers are different.

    Just try to put in some instructions carefully and with attention to detail and it should be a help. Of course the people who most need it most need it might be the most likely to skip it. (sigh)
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