Offline Marketers: How To Ruin Your "Business" & Look Like An Idiot & A Charlatan At The Same Time.

by Thomas
12 replies
Hello Warriors:

I have sometimes read "Offline Gold"-type threads on this forum from people who basically say "Ok. I got an off-line client. Now what do I do!?"

They can be kinda funny but, entering into a contract to do something you apparently can't actually do can have some serious downsides:

Earlier today, I read an article about a Court case in my local newspaper that went like this:

1. In 2007, an aspiring glamour model contracted a local "website designer" to create a website showcasing her pictures (of herself).

2. He quoted €2,500 (which is about U.S.$3,000) for a site consisting of "an artistic design", a content management system, and a blog. (A CMS and blog can be installed in seconds through most webhosts for free.)

3. In the blog and CMS, the "designer" placed the content of her MySpace page (without telling her) and various pictures to which neither he, nor his client, had any rights.

4. He also set up an e-mail address for her, and charged an additional €100 to register her .com address (the actual cost of which is about €6).

5. The delivery time for the "project" was quoted as "3 to 4 months" (!)

6. On seeing the "finished product", his client refused to pay, arguing her (free) MySpace page was better than what he had created.

7. He brought her to Court and the case was heard a few days ago (3 years after all the above): Although legal costs of €800 were awarded against his client (meaning she had to pay his legal costs... kudos to the lawyers, who win in every legal dispute no matter what the outcome ), the "website designer" did not get his money and, courtesy of the newspapers' Court reporter, he now has his name in a full-page article that details what he did in FOUR local newspapers that cover the ENTIRE geographical area in which he sells his "services".

And they say there's no such thing as bad publicity!

Tommy.
#business #charlatan #dangers #idiot #marketers #offline #offline gold #ruin #stuff #time
  • Profile picture of the author Adam Nolan
    Moral of the story... don't be a dumbass. Provide good service.
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    • Profile picture of the author BrainCopy
      Originally Posted by Maverick_ View Post

      Moral of the story... don't be a dumbass. Provide good service.
      I must agree with Maverick. That one situation probably caused his business to completely shut down. That's what happens when you get lazy. Karma is a B$#%

      Best Regards,
      Anthony
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  • Profile picture of the author jasonmorgan
    Good for the client.

    The guy sounds like he was clearly an amateur who had no business offering those services in the first place. See a lot of those popping up all over and they might make a few bucks here and there but they aren't going to last very long or go very far.

    I do have to criticize the client for not being more involved in the process from beginning to end but that doesn't excuse the poor work that we delivered. If a client is not involved in the process or giving clear directions of what they want, they are going to get what they get, good or bad.
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    • Profile picture of the author BrainCopy
      Originally Posted by jasonmorgan View Post

      Good for the client.

      The guy sounds like he was clearly an amateur who had no business offering those services in the first place. See a lot of those popping up all over and they might make a few bucks here and there but they aren't going to last very long or go very far.

      I do have to criticize the client for not being more involved in the process from beginning to end but that doesn't excuse the poor work that we delivered. If a client is not involved in the process or giving clear directions of what they want, they are going to get what they get, good or bad.
      You do have a valid point, but there was no right for him to use images that were not royalty free. SHE could have gotten sued for that. Not to mention the 4 months it took him to do it LOL
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  • Profile picture of the author Dexx
    So basically the guy charged her $2,500 to copy her myspace page into a .com website domain?

    I think 99% of the people of this forum would agree that is one of the least intelligent methods of doing business. (though the "model" should have done a better job in checking the credibility and past efforts of this "marketer")

    Only thing dumber? Taking someone to court for 3 years over something that required MAYBE 4hours of lost time (and $6 domain registration cost).

    So ya...consider this "Natural Selection: Offline Marketer Edition"

    Cheers,

    ~Dexx
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    • Profile picture of the author Matthew Duggan
      Originally Posted by Dexx View Post

      consider this "Natural Selection: Offline Marketer Edition"
      Now there's a reality show waiting to happen!
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  • Profile picture of the author jasonmorgan
    You do have a valid point, but there was no right for him to use images that were not royalty free. SHE could have gotten sued for that. Not to mention the 4 months it took him to do it LOL
    I'm not defending they guy who did crap work at all. Don't get me wrong.

    I do work with offline clients from time to time and it can be really frustrating when they don't have a clear vision of what they want and expect, they just expect 'magic' to happen. I pull a rabbit out my hat and they want a pigeon. Then I just want to make them disappear

    This doesn't excuse the idiot designer for doing what he did. Unfortunately, too many people think they are experts at something they have no business messing with... the SEO forum is packed with "SEO Experts" <--sarcasm, and yeah, all of the "offline" WSO's and ebooks floating around... it's nothing but bad news. Feel free to screw with your own business but when it comes to doing work for others you need to know your stuff.
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  • Profile picture of the author MichaelHiles
    "I got an offline client, now what do I do?" is secret code for "I am a total dumbaZZ, please sue me."
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  • Profile picture of the author Andyhenry
    It's really surprising to hear that people can be so dumb.

    It can be really easy to ethically help businesses and get great testimonials so why people insist on creating a business where no real value is offered just doesn't make sense.
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    • Profile picture of the author George Chernikov
      Originally Posted by Andyhenry View Post

      It's really surprising to hear that people can be so dumb.

      It can be really easy to ethically help businesses and get great testimonials so why people insist on creating a business where no real value is offered just doesn't make sense.
      I think the line of thought here was caveat emptor - customer beware. The web designer in question likely planned to argue that, since there was no clear-cut agreement stating specifically what he had to deliver, ripping her MySpace page was a perfectly legitimate way of doing things.

      Alternatively, he may have bought into the old IM "instant expert" adage - that knowing more about a topic than 95% of people in the world automatically makes you an expert on it.

      Of course, what he didn't quite take into account is that this approach doesn't really work in businesses where your clients talk with each other and have no qualms about generating publicity about a deal gone sour.
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  • Profile picture of the author Kelly Verge
    After Hurricane Ivan, there were LOTS of people in our area collecting deposits for roof repairs who then disappeared without performing the work. Even those who did the repairs often did sub-standard work (1-2 nails per shingle in some cases).

    These scumbags took advantage of homeowners (many on fixed income) who had roofs like sieves and who felt like they couldn't wait.

    The few shysters who try to sell businesses services that they have no clue or intention of performing, certainly give a bad name to real consultants - the same way that the "roofers" made people extra wary of roofing contractors after the storm. However, for every one person who oversells, intentionally or not, there are hundreds who want to get started with consulting but who, due to fear, never step foot into a business.

    The latter are the ones that need our help.

    It takes quite a bit of nerve to try to cheat someone or even over-promise when dealing face to face. It's far easier to do this online - just a short walk through the WSO forum will provide dozens of examples of this.

    Business owners are also accustomed to doing due diligence before making decisions. They are much harder to take advantage of than IM newbies, for example.

    I'm not saying that it doesn't happen in the offline world. The example in the OP is real. However, it's not indicative of anything more than a self-correcting behavior in almost every case - even in the news story that Thomas quoted.
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  • Profile picture of the author Jimian
    Yeah, it's called "gettin' in over your head" ... the guy could have easily outsourced it if he found he was in that position.
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