Help Desk or Email or Both?

André Silverspoon 14 years ago

Helpdesk Pilot allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.

Collate support requests sent in via email, through the web or over the phone into a feature rich help desk solution that both empowers your support agents and reassures your end-users of quick, efficient and quality support.
- Thanks
Signature

http://AndreSilverspoon.com
{{ DiscussionBoard.errors[2202965].message }}

Mukul Verma

14 years ago

I used Help Desk Software HESK - a free PHP help desk and it was free

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[2203001].message }}

Mister Bryan

14 years ago

Definitely Helpdesk, I don't like the idea of being bombarded by emails all the time for stupid questions

Thanks

Signature

Frank Kern's Mass Control 2.0 For Sale! Mint Condition! Only 1 Copy! Hurry Now!!!
The Elevator To Success Is Out Of Order...Use The Stairs Please... One Step At A Time

{{ DiscussionBoard.errors[2203089].message }}

Andrew_Wardle

14 years ago

I use Hesk as well. It is a very good script and makes managing your support much easier.

Just make sure you have the question as well as the CAPTCHA on the customer's page, otherwise the bots will spam the hell out of you. The CAPTCHA is so easy to read it is fundamentally useless.

Andrew

Thanks
1 reply

{{ DiscussionBoard.errors[2203204].message }}

Mukul Verma

14 years ago

Originally Posted by Andrew_Wardle

I use Hesk as well. It is a very good script and makes managing your support much easier.

Just make sure you have the question as well as the CAPTCHA on the customer's page, otherwise the bots will spam the hell out of you. The CAPTCHA is so easy to read it is fundamentally useless.

Andrew

Andrew, it has a captcha, would I be OK with that? or what would I need to do?

I have my customer service rep trained to answer every question.

Cheers,
Mukul

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[2203534].message }}

Steve Ranger

14 years ago

If you're using outsourcers for customer support (which I know you do) then you should be running some sort of help desk software already.

The free one that comes with cPanel is awesome. It's great for keeping an eye on who has answered the most tickets, reading there replies, and it supports quickly dropping in templates that can have answers to all you're most popular questions.

A life saver.. well... time saver at least

Thanks

{{ DiscussionBoard.errors[2203580].message }}

senderbot

14 years ago

Hi,

I used to use email but I would get people getting mad because the email I sent had ended up in their junk folder and they were assuming I hadnt replied. After a few times of this I installed the OS Ticket system that is free with Fantastico with my host.

This has worked great and I would definately recommend it. I have had no complaints about no replies since.

Cheers

Max

Thanks
1 reply

Signature

PornStarStamina is for sale! - Buy the book rights and website! or Just Download the Book For FREE! - Check it out!

{{ DiscussionBoard.errors[2206597].message }}

humancoder

14 years ago

Originally Posted by senderbot

Hi,

I used to use email but I would get people getting mad because the email I sent had ended up in their junk folder and they were assuming I hadnt replied. After a few times of this I installed the OS Ticket system that is free with Fantastico with my host.

This has worked great and I would definately recommend it. I have had no complaints about no replies since.

Cheers

Max

Agreed with senderbot. Helpdesk to much better. email is not good way for best customer support. Thanks

Thanks

{{ DiscussionBoard.errors[2549978].message }}

Lloyd Buchinski

14 years ago

Big Mike had an interesting twist combining the 2, here:
http://www.warriorforum.com/main-int...-its-free.html

[ 1 ] Thanks
1 reply

Signature

Do something spectacular; be fulfilled. Then you can be your own hero. Prem Rawat

The KimW WSO

{{ DiscussionBoard.errors[2207286].message }}

Scott Voss 14 years ago

Lloyd,
I know I thanked you directly on your post, but that is some tremendous information you pointed to.

This is something I didn't see when Big Mike posted it and I am very grateful for you to bring it back to the forefront!!

Thanks again,
Scott Voss

Originally Posted by Lloyd Buchinski

Big Mike had an interesting twist combining the 2, here:
http://www.warriorforum.com/main-int...-its-free.html
- Thanks
Signature
Get My FREE Report on Getting Clients for Your Offline Marketing Business [No pesky opt-ins!!]

WSO: Find Low Competition Markets for Your Offline Marketing Services [$7]
{{ DiscussionBoard.errors[2550095].message }}

bertuseng

14 years ago

For a high amount of feedback, get a helpdesk. Try the easy versions and see how that works for you.

Thanks
1 reply

Signature

My Elite Email Marketing Academy coaching (accepting new students)

[FREE] Grab 7 of Bertus' products with PLR.

{{ DiscussionBoard.errors[2550210].message }}

Andy Smith 14 years ago

Think it would depend on the business you are in too
- Thanks
Signature
GraphicsGenie.com | Web Design | Minisites | Ecovers | Video
{{ DiscussionBoard.errors[2550213].message }}

Help Desk or Email or Both?

Trending Topics

Google Ads, landing pages, and Clickbank links

Carry out better target audience research

YouTube gets shopping display tools and affiliate partnership updates

Membership area with multiple income streams

A Very Strange Internet Problem