42 {{ upvoteCount | shortNum }}
42 {{ upvoteCount | shortNum }}

no-reply@idon'thavetimeforyou.com WHY?

by Mark Blaze
36 replies
Hey,

Ive kinda noticed more and more people doing this with their auto-responders and am still struggling to work out why?

First off i thought your list was meant to be a big money maker for you, so when people just hit the reply button and never get an answer (the one's without an auto response informing them about the help desk are the worst), then how are you ever going to know anything else about your list.

Secondly i have in the past had emails from people with a few questions about the last email i sent out or even telling me they didn't like it and would unsubscribe if i continued to send out emails like the last one.

So in general it does give me a load of good feedback and means i do actually listen to my list and overall they do listen to me.

ONLY ADVANTAGE i can see is that it is a time saver for people, as then you don't have any reply's and limited messages in the support desk unless they are urgent!

But does that really out weigh the advantages of having lifetime subscribers on your list who will buy almost anything you tell them to?

Mark Blaze
  • Profile picture of the author WillR
    I agree. They all say the money is in their list and you should build up a good relationship with your list, yet they alienate their lists with techniques like this. I understand if you have a huge list you can't possibly answer every question yourself, but you should at least have other people working on your team who can do it.

    Recently I had a problem with the product of a very well known marketer - actually I have no problem saying it was Dave Guindon and his exit splash software. I contacted his support desk on numerous occasions and never heard a thing. They finally responded a week or so later and only with very vague answers. I needed a problem solved yet they were much happier to just refund the money than help me work out a solution.

    I am not saying everyone who has bought through Dave has had the same experience yet I know I will never buy another thing from him. His lack of support and the fact they just didn't seem to care when I had forked out my hard-earned money to purchase their product, has lost me as a customer for life.

    No product he can put out in the future will be good enough for me that I will put up with that treatment again.

    It does make you a little angry the arrogance of some of these marketers. Yet one or two angry customers just doesn't seem to matter to them.
    Signature

    .


    .

    {{ DiscussionBoard.errors[2221294].message }}
    • Profile picture of the author Steven Wagenheim
      All my ARs have a real email address people can actually write to.

      Maybe I'm just weird. :confused:
      Signature
      {{ DiscussionBoard.errors[2221348].message }}
      • Profile picture of the author WillR
        Originally Posted by Steven Wagenheim View Post

        All my ARs have a real email address people can actually write to.

        Maybe I'm just weird. :confused:
        Sadly that does make you weird :-)
        Very ethical... but weird nowadays.
        Signature

        .


        .

        {{ DiscussionBoard.errors[2221356].message }}
        • Profile picture of the author Tom B
          Banned
          Originally Posted by WillR View Post

          Sadly that does make you weird :-)
          Very ethical... but weird nowadays.

          What does having a no reply email address have anything to do with ethics?
          {{ DiscussionBoard.errors[2221400].message }}
          • Profile picture of the author Steven Wagenheim
            Originally Posted by Thomas Belknap View Post

            What does having a no reply email address have anything to do with ethics?
            He used the wrong word Thomas. Good customer service, maybe. Ethics
            are not a part of the equation. Nothing unethical about not wanting to
            be contacted, but it does leave some doubt as to how accessible you're
            going to be if the customer or prospect needs support.
            Signature
            {{ DiscussionBoard.errors[2221409].message }}
            • Profile picture of the author WillR
              Originally Posted by Steven Wagenheim View Post

              He used the wrong word Thomas.
              I didn't call them unethical, I called him ethical. Wrong choice of word anyway.

              There should be no reason for those emails we have all received at one time or another saying this email address is not checked, go and submit your question here. Your customers and your list are your business. And the way you treat them is vital to the future of your business.

              In Australia here almost every business you call has an automated TelePrompTer where you have to press about 50 buttons before you get to talk to a real person. The other day I called my insurance company and after 3 rings, a REAL person picked up the phone and asked me what I was calling about. They then put me in the correct queue and I still had to wait. But the difference that one step made (a 10 second interaction with the operator as opposed to another stupid machine) was enormous. I probably still waited the same amount of time I usually would with any other company but that one little step gave the impression they cared enough about their customers to bother to pick up the phone.

              First impressions last. Second impressions last. Every impression lasts.
              Signature

              .


              .

              {{ DiscussionBoard.errors[2221464].message }}
              • Profile picture of the author Tom B
                Banned
                Originally Posted by WillR View Post

                I didn't call them unethical, I called him ethical. Wrong choice of word anyway.

                There should be no reason for those emails we have all received at one time or another saying this email address is not checked, go and submit your question here. Your customers and your list are your business. And the way you treat them is vital to the future of your business.

                In Australia here almost every business you call has an automated TelePrompTer where you have to press about 50 buttons before you get to talk to a real person. The other day I called my insurance company and after 3 rings, a REAL person picked up the phone and asked me what I was calling about. They then put me in the correct queue and I still had to wait. But the difference that one step made (a 10 second interaction with the operator as opposed to another stupid machine) was enormous. I probably still waited the same amount of time I usually would with any other company but that one little step gave the impression they cared enough about their customers to bother to pick up the phone.

                First impressions last. Second impressions last. Every impression lasts.
                You insinuated that people are not ethical if they don't do what you think they should do.

                Look, why don't you get back to us when you get a list in the tens of thousands. That way you will lose track of emails and realize you may need to send them to a support network to make sure you able to actually respond to the people on your list.

                There should be no reason why people can't run their business the way they want to.
                {{ DiscussionBoard.errors[2221485].message }}
                • Profile picture of the author WillR
                  Originally Posted by Thomas Belknap View Post

                  Look, why don't you get back to us when you get a list in the tens of thousands. That way you will lose track of emails and realize you may need to send them to a support network to make sure you able to actually respond to the people on your list.
                  Thomas, I run over a dozen lists with well over 100,000 subscribers and I have never had a problem providing them all with the support they need - and I have a real email address they can all reply to. You see, I treat my subscribers the way I would want to be treated. Yes, others can do whatever the hell they want - I don't really mind. However this is a forum and the topic was raised so I will give my opinion. Clearly I am not the only person who feels the way I do. Enough said.
                  Signature

                  .


                  .

                  {{ DiscussionBoard.errors[2221507].message }}
                  • Profile picture of the author Tom B
                    Banned
                    Originally Posted by WillR View Post

                    Thomas, I run over a dozen lists with well over 100,000 subscribers and I have never had a problem providing them all with the support they need - and I have a real email address they can all reply to. You see, I treat my subscribers the way I would want to be treated. Yes, others can do whatever the hell they want - I don't really mind. However this is a forum and the topic was raised so I will give my opinion. Clearly I am not the only person who feels the way I do. Enough said.

                    I don't believe you.
                    {{ DiscussionBoard.errors[2221511].message }}
                    • Profile picture of the author WillR
                      Originally Posted by Thomas Belknap View Post

                      I don't believe you.
                      I can see why your post count is so high if this is the sort of contribution you are making to everyones thread. I'm not here to prove anything to you. Wouldn't waste my time.
                      Signature

                      .


                      .

                      {{ DiscussionBoard.errors[2221530].message }}
                      • Profile picture of the author Steven Wagenheim
                        Originally Posted by WillR View Post

                        I can see why your post count is so high if this is the sort of contribution you are making to everyones thread. I'm not here to prove anything to you. Wouldn't waste my time.
                        Will, you will find that Thomas is a straight shooter and says what's on his
                        mind.

                        We've had our disagreements in the past but I have a lot of respect for
                        him.

                        And if you want to make comments about post count, you might want to
                        look to the left of this reply...ahem.
                        Signature
                        {{ DiscussionBoard.errors[2221537].message }}
                        • Profile picture of the author seasoned
                          Originally Posted by Steven Wagenheim View Post

                          Will, you will find that Thomas is a straight shooter and says what's on his
                          mind.

                          We've had our disagreements in the past but I have a lot of respect for
                          him.

                          And if you want to make comments about post count, you might want to
                          look to the left of this reply...ahem.
                          WELL SAID! 1000 a year? That's NOTHING! That is less than 3 posts a day. WILL, by contrast, has put out over 4 per day! And HE is accussing Thomas of having a high post count? YIKES!

                          BTW love me or hate me, I haven't written short responses either, and never TRIED to get a high post count.

                          Steve
                          {{ DiscussionBoard.errors[2222188].message }}
  • Profile picture of the author IRichie
    Well, today we join 80% of the lists forcefully. Suppose someone is offering a free report then you will HAVE TO subscribe in order to get the report. The better way, is if I like the report then I will be joining at my will. The lists are only the address of their customers for them. They are making the lists only to advertise their product. Even if you have a crap just send it to the list. If you have a list of 10K and only 1% people buy that product, even then you make 100 sales. So, why they will care and will reply to you.
    {{ DiscussionBoard.errors[2221358].message }}
  • Profile picture of the author Elle Holder
    Originally Posted by Mark Blaze View Post

    Hey,
    Secondly i have in the past had emails from people with a few questions about the last email i sent out or even telling me they didn't like it and would unsubscribe if i continued to send out emails like the last one.

    So in general it does give me a load of good feedback and means i do actually listen to my list and overall they do listen to me.
    My business background is in sales and marketing, and one important thing you learn is that complaints or negative feedback can be a good thing. They are, in effect, market research. If you actually listen to what your clients have a problem with, and if you can rectify the matter, you're farther ahead in the game.

    The thing is, most people don't take the time to tell you what the problem is, they just stop buying from you. So you can be sure that while you may have only had one or two people point out an issue, there are actually many more people that have the same problem, and potentially many more lost customers.
    Signature

    {{ DiscussionBoard.errors[2221375].message }}
  • Profile picture of the author InternetSuccess001
    Hey Mark --

    I'd say because sometimes people starting out (or those who have even been in business for a while) -- still don't "quite" get it/understand how to run a business effectively. And the reason they do that is simply because they don't want to deal with any kind of complaints (including 'why did you send me an e-mail!!!'). Plus -- understandably -- many people take things personally, especially if they are a one man show. And they don't like having to deal with a subscriber that perhaps forgot they subscribed, and now is going to 'report' them to spamcop & every other anti-spam agency they can think of. So it is understandable why people would not want to deal with that.

    According to some statistics I've heard -- for every one customer that complains there are probably 10 that don't say anything. Used intelligently, a business owner can figure out what they can do to reduce complaints and increase satisfaction.
    Signature
    Pick a product. Pick ANY product! -> 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
    {{ DiscussionBoard.errors[2221389].message }}
  • Profile picture of the author Mark Blaze
    Wow lot's of reply's so far but overall it seem's that a noreply email address sucks!

    Is there anyone out there who uses a no-reply email address and can tell me why?

    Mark Blaze
    Signature
    Aweber BONUS! <- Email Marketing At It's Best!
    The Best Spinner BONUS!<- Article Spinning Made 110% Easier!
    Unique Article Wizard BONUS! <- 2000+ Backlinks + Traffic With Each Article!
    {{ DiscussionBoard.errors[2221478].message }}
  • Profile picture of the author WillR
    They do it to streamline the process for them and their customers. It is understandable on the larger lists. Understandable but not preferred. They usually prefer people to contact them through a helpdesk so everything is trackable and can be answered more quickly.

    Even so, there is still no reason for the no.reply address. By using this you are inviting no response from your prospects. I am happy to send emails out to you but please do not reply to me. It's just a stupid message to send to those you value.

    For those people I recommend using a normal email address like support@whatever.com and have all replies to that email address sent automatically to your helpdesk site. It is possible, lots of companies do it and it is a much better solution than just having a no.reply email address.
    Signature

    .


    .

    {{ DiscussionBoard.errors[2221500].message }}
    • Profile picture of the author Tom B
      Banned
      Originally Posted by WillR View Post

      They do it to streamline the process for them and their customers. It is understandable on the larger lists. Understandable but not preferred. They usually prefer people to contact them through a helpdesk so everything is trackable and can be answered more quickly.

      Even so, there is still no reason for the no.reply address. By using this you are inviting no response from your prospects. I am happy to send emails out to you but please do not reply to me. It's just a stupid message to send to those you value.

      For those people I recommend using a normal email address like support@whatever.com and have all replies to that email address sent automatically to your helpdesk site. It is possible, lots of companies do it and it is a much better solution than just having a no.reply email address.

      Why would I want my help desk clogged up with replies like "Great email".
      {{ DiscussionBoard.errors[2221503].message }}
      • Profile picture of the author WillR
        Originally Posted by Thomas Belknap View Post

        Why would I want my help desk clogged up with replies like "Great email".
        YOU wouldn't. But those who value ANY feedback their customers have would find that type of information useful. Now I am starting to see why you favor the no.reply email address tactic. Anyway...
        Signature

        .


        .

        {{ DiscussionBoard.errors[2221514].message }}
        • Profile picture of the author Tom B
          Banned
          Originally Posted by WillR View Post

          YOU wouldn't. But those who value ANY feedback their customers have would find that type of information useful. Now I am starting to see why you favor the no.reply email address tactic. Anyway...

          So if people don't set it up the way you think don't value feedback either.

          First they were not as ethical and now they don't value feedback since they have a no reply address.

          I am a member of Paul's newsletter and he does reply to emails. Sometimes it takes days before he can respond.

          I am sure customers would be bitching about the delay in response if they were paying customers.

          I like the no replay so I don't have to deal with know it all people like you that like to throw out words like "ethics" and "value feedback" when I don't do what they want.

          How is that for sunshine?
          {{ DiscussionBoard.errors[2221542].message }}
          • Profile picture of the author WillR
            Originally Posted by Thomas Belknap View Post

            So if people don't set it up the way you think don't value feedback either.

            First they were not as ethical and now they don't value feedback since they have a no reply address.
            You just said in your last post that you wouldn't want to clog up your helpdesk with people telling you "Great email" etc etc. Yes, I think that tells us all a little bit about how much you value your subscribers feedback. And that is the exact type of attitude I am talking about. If you don't want to hear from your list, don't have one in the first place...

            Btw, argument over. I'm not here to entertain you all night. I usually get paid for babysitting ;-)
            Signature

            .


            .

            {{ DiscussionBoard.errors[2221567].message }}
            • Profile picture of the author Tom B
              Banned
              Originally Posted by WillR View Post

              You just said in your last post that you wouldn't want to clog up your helpdesk with people telling you "Great email" etc etc. Yes, I think that tells us all a little bit about how much you value your subscribers feedback. And that is the exact type of attitude I am talking about. If you don't want to hear from your list, don't have one in the first place...

              Btw, argument over. I'm not here to entertain you all night. I usually get paid for babysitting ;-)
              You don't know anything about how I run my business or whether I use a no reply email.

              So, me wanting to get to the questions being asked from my list is a bad thing? Great to know!

              I just think people should stop telling others how they should run their businesses since they may have it set up for a particular reason.

              "Oh your more ethical because you don't do this or that."

              "You must not value feedback from your customers because you don't do it my way."

              "You shouldn't have a list if you don't allow them to contact you the way I think they should."

              I assume you do no use aweber for your monster lists. I do use aweber which should tell you something if you do use aweber.

              In regards to my post count, I have been a member here since 2006. We don't really put any faith into post counts anyway. You sound like you have some post count envy.
              {{ DiscussionBoard.errors[2221580].message }}
              • Profile picture of the author Steven Wagenheim
                Originally Posted by Thomas Belknap View Post

                You sound like you have some post count envy.
                Something I'll never suffer from.
                Signature
                {{ DiscussionBoard.errors[2221635].message }}
                • Profile picture of the author Tom B
                  Banned
                  Originally Posted by Steven Wagenheim View Post

                  Something I'll never suffer from.
                  We all envy your post count, Steven.
                  {{ DiscussionBoard.errors[2221640].message }}
              • Profile picture of the author WillR
                Number 1:

                Originally Posted by Thomas Belknap View Post

                You don't know anything about how I run my business or whether I use a no reply email.
                Yet the first thing you said was "why don't you get back to us when you get a list in the tens of thousands." So apparently you don't mind assuming stuff about other people's businesses. Hmmm, funny that.

                Number 2:

                Originally Posted by Thomas Belknap View Post

                So, me wanting to get to the questions being asked from my list is a bad thing? Great to know!
                No, not at all - and I never said that. But you cannot say that the feedback one person gives you is more important than another. Even if all they say is 'Great email' then at least you know you are on the right track with your emails. Every bit of feedback counts and should be treated accordingly.

                Number 3:

                Originally Posted by Thomas Belknap View Post

                I just think people should stop telling others how they should run their businesses since they may have it set up for a particular reason.
                Exactly, so agree to disagree. I gave my opinion, you gave yours. I am not telling you to change the way you run your business. As another poster said, the more people like you the better. It makes it easier for those of us who do value ALL of our customers feedback.

                Number 4:

                Originally Posted by Thomas Belknap View Post

                "You must not value feedback from your customers because you don't do it my way."
                Ah, lets not get carried away here. I never said that. I can talk for myself thanks. You said, AND I QUOTE: "Why would I want my help desk clogged up with replies like "Great email"." You are contradicting yourself big time to say you value your customers feedback yet you don't want to clog up your system with emails like that. Blind Freddy can see the logic there.

                Number 5:

                Originally Posted by Thomas Belknap View Post

                I assume you do no use aweber for your monster lists. I do use aweber which should tell you something if you do use aweber.
                Oh, yet another assumption about my business from someone who doesn't like people who make assumptions about their business. Even funnier the second time around. Yes I do use Aweber, and that tells me nothing about the way you run your business, nor do I really care.

                Number 6:

                Originally Posted by Thomas Belknap View Post

                In regards to my post count, I have been a member here since 2006. We don't really put any faith into post counts anyway. You sound like you have some post count envy.
                Yes, yes I do.
                Signature

                .


                .

                {{ DiscussionBoard.errors[2221671].message }}
                • Profile picture of the author Tom B
                  Banned
                  Originally Posted by WillR View Post


                  Sadly that does make you weird :-)
                  Very ethical... but weird nowadays.
                  How is this a ethical or unethical situation? It isn't...

                  Wrong!

                  Originally Posted by WillR View Post


                  YOU wouldn't. But those who value ANY feedback their customers have would find that type of information useful. Now I am starting to see why you favor the no.reply email address tactic. Anyway...
                  How would you know whether I value feedback or not. I have other means of setting up feedback like forums.

                  Wrong again!

                  Originally Posted by WillR View Post


                  I can see why your post count is so high if this is the sort of contribution you are making to everyones thread. I'm not here to prove anything to you. Wouldn't waste my time.
                  I have actually spent a lot of time on this forum helping others. You wouldn't know that since you just signed up.

                  I have made a lot of friends on this forum who have happened to be customers since 2006.

                  Wrong yet again!


                  Originally Posted by WillR View Post


                  You just said in your last post that you wouldn't want to clog up your helpdesk with people telling you "Great email" etc etc. Yes, I think that tells us all a little bit about how much you value your subscribers feedback. And that is the exact type of attitude I am talking about. If you don't want to hear from your list, don't have one in the first place...
                  That tells me I want to be able to respond to people with questions. Keeping my support streamlined allows me to do that and minimizes my chances of missing a person with a question.

                  I didn't realize that meant I didn't want to hear from my list.

                  Tired of being wrong yet?


                  Originally Posted by WillR View Post


                  Yes I do use Aweber, and that tells me nothing about the way you run your business, nor do I really care
                  Aweber only allows real address when sending out emails. I guess I am contactable through the emails I use which is yet another thing you are wrong about.

                  Wrong, wrong wrong....
                  {{ DiscussionBoard.errors[2221706].message }}
    • Profile picture of the author Mark Blaze
      Originally Posted by WillR View Post

      For those people I recommend using a normal email address like support@whatever.com and have all replies to that email address sent automatically to your helpdesk site. It is possible, lots of companies do it and it is a much better solution than just having a no.reply email address.
      Anyone know how that is possible?

      I have also seen it before but technically i wouldn't know where to start or indeed which script already offer's this as a function?

      Mark Blaze
      Signature
      Aweber BONUS! <- Email Marketing At It's Best!
      The Best Spinner BONUS!<- Article Spinning Made 110% Easier!
      Unique Article Wizard BONUS! <- 2000+ Backlinks + Traffic With Each Article!
      {{ DiscussionBoard.errors[2221504].message }}
      • Profile picture of the author WillR
        Originally Posted by Mark Blaze View Post

        Anyone know how that is possible?

        I have also seen it before but technically i wouldn't know where to start or indeed which script already offer's this as a function?

        Mark Blaze
        Mark, the support desk script by Kayako will allow you to do this. It's the same one I use and it works like a charm.
        Signature

        .


        .

        {{ DiscussionBoard.errors[2221521].message }}
        • Profile picture of the author Mark Blaze
          Originally Posted by WillR View Post

          Mark, the support desk script by Kayako will allow you to do this. It's the same one I use and it works like a charm.
          Thanks Will,

          Will go and have a look into this one right now and see what it can do!

          As i think ultimately i do love hearing from my subscribers (even if it does suck up some of my time) but my best subscribers are the one's ive talked to and helped and even after just a few emails with them they are now loyal subscribers of mine.

          Mark Blaze
          Signature
          Aweber BONUS! <- Email Marketing At It's Best!
          The Best Spinner BONUS!<- Article Spinning Made 110% Easier!
          Unique Article Wizard BONUS! <- 2000+ Backlinks + Traffic With Each Article!
          {{ DiscussionBoard.errors[2221549].message }}
        • Profile picture of the author Mukul Verma
          Originally Posted by Steven Wagenheim View Post

          All my ARs have a real email address people can actually write to.

          Maybe I'm just weird. :confused:
          I am the same.

          I would LOVE these guys as competitors, they are easy to get business from by showing customer respect and value.

          If someone it sooo busy to answer emails then hire someone and train them to do it.

          Cheers,
          Mukul
          Signature
          {{ DiscussionBoard.errors[2221561].message }}
          • Profile picture of the author JayXtreme
            Originally Posted by Mukul Verma View Post

            I am the same.

            I would LOVE these guys as competitors, they are easy to get business from by showing customer respect and value.

            If someone it sooo busy to answer emails then hire someone and train them to do it.

            Cheers,
            Mukul
            Mukul... this is a poor logic.

            @ The OP.

            I currently own, or control, 17 lists... one of them with a subscription into 6 figures, many of them 5 figures.... do you really expect me to leave an e-mail address on all that outgoing mail?...

            Really?...

            There are links to sites in every e-mail. All sites have a contact me address.

            Helpdesk links at the bottom of most e-mails.

            Do you honestly expect me to have a reply e-mail on the autoresponder, so that each and every single subscriber can simply hit the reply button for anything they like??

            For me, adding no-reply to the autoresponder, simply helps me to filter out the ones who don't really need my help. Some people would be hitting reply, simply to tell me I mailed them at the wrong time of day, again.

            The ones that really need my help, won't mind doing a little leg work to get to me.

            Aside from the AWeber lists.. they gotta have e-mail. But I only use them for small niches.

            Peace

            Jay

            p.s. I used to have the exact same opinion as you on this topic... lists got too big, too fast for me to continue with this nonsense. It's my business, if you (read: customer, not you specifically) don't like it - un-subscribe. That might sound a little harsh, but I make no apologies for it.
            Signature

            Bare Murkage.........

            {{ DiscussionBoard.errors[2222032].message }}
            • Profile picture of the author Mark Blaze
              Originally Posted by JayXtreme View Post

              Mukul... this is a poor logic.

              @ The OP.

              I currently own, or control, 17 lists... one of them with a subscription into 6 figures, many of them 5 figures.... do you really expect me to leave an e-mail address on all that outgoing mail?...

              Really?...

              There are links to sites in every e-mail. All sites have a contact me address.

              Helpdesk links at the bottom of most e-mails.

              Do you honestly expect me to have a reply e-mail on the autoresponder, so that each and every single subscriber can simply hit the reply button for anything they like??

              For me, adding no-reply to the autoresponder, simply helps me to filter out the ones who don't really need my help. Some people would be hitting reply, simply to tell me I mailed them at the wrong time of day, again.

              The ones that really need my help, won't mind doing a little leg work to get to me.

              Aside from the AWeber lists.. they gotta have e-mail. But I only use them for small niches.

              Peace

              Jay

              p.s. I used to have the exact same opinion as you on this topic... lists got too big, too fast for me to continue with this nonsense. It's my business, if you (read: customer, not you specifically) don't like it - un-subscribe. That might sound a little harsh, but I make no apologies for it.
              Thanks Jay for finally getting this back on topic

              Plus some very insightfull info you have there.

              I can see having a real email address that will add them to a ticket system that is then filtered out by either myself or my VA to organize it all would work for a while (or maybe forever).

              Mark Blaze
              Signature
              Aweber BONUS! <- Email Marketing At It's Best!
              The Best Spinner BONUS!<- Article Spinning Made 110% Easier!
              Unique Article Wizard BONUS! <- 2000+ Backlinks + Traffic With Each Article!
              {{ DiscussionBoard.errors[2222262].message }}
  • Profile picture of the author jazbo
    I tried this once on a list that was huge and that I knew I could not respond personally to, so I put a no reply option in it and a note at the bottom with a link to my helpdesk (that filters out the casual reply hitters).

    I was very surprised to see over 20 people still hit reply and sent me an email.
    Signature
    CONTENT WRITER. Reliable, UK-Based, 6 Years Experience - ANY NICHE
    Click Here For Writing Samples & Online Ordering
    {{ DiscussionBoard.errors[2221512].message }}
  • Profile picture of the author gjabiz
    Yea, maybe, the money is in the list. But give me 1000 repeat buyers who spend $ for years and years over the big list launches.

    The gurus say to build a relationship...I guess, in some cases your realtinship with the guru is YOU and the outsourced Tech Support person over there.

    Of course, it depends on your business model, that should be a given. But, don't tell me you answer your own phone and then when I call, I get "Jonny", your personal assistant in the PI or India.

    Nothing wrong with help desks, if they actually are manned.

    Now the flip side is, with a big list, a guru can afford to throw away a few customers, it becomes a numbers game...so, it's no big deal to so many of the gurus.

    gjabiz
    {{ DiscussionBoard.errors[2221664].message }}

Trending Topics