Asking for a refund on a good product

I wouldn't. I'd save it until I did have the time, or MAKE time if it was so good. However, I'm a bit surprised that he would offer that as his reason. Sounds like an honest guy.

Does your sales copy say how long it will take to implement the plan?


If I bought building plans on how to build my own Eiffel Tower, but had not been told this might take 10 years to complete I might ask for a refund - provided I was coaxed by the sales letter that it wouldn't take long at all to do.

I wouldn't give a refund. If the person doesn't have time for it, then they shouldn't have bought it.

I'm surprised they even asked for a refund, especially since they said great things about the product.

Yeah.. same here, why would I ask a refund if I really need it. I had the money to purchase it and later on I should have time to use it.

I personally like his honesty and if you were giving a no questions asked money back guarantee, it is terrible to give back hard earned cash, but at least you are keeping your promises and you never know he might give you a great review that could lead to other sales .... Plus i just feel seeing his honesty their maybe another underlying reason he needs the money back ... but i like the good ethical debate this has caused.

First thing is if i don't have enough time i won't purchase that product and If i think the is good but needs more time to implement then i would wait and implement that strategy. I won't consider for a refund.

Regards,
Manoj

I wouldn't ask for a refund. I have given a refund for that very reason though. It only happened once, and I thought it was pretty cheesy. I have to honor my refund guarantee though . . . but I don't have to like it.

Seriously, I really didn't let it bother me for more than a minute or two. It's just part of doing business.

Thanks everybody for your insights.

I just want to make clear that I do plan to refund him - I agree that if that's what I say in the sales page, then that's what I should do.

Also, I'm not really worried about it because I rarely get refund requests.

It was just the reason he provided that was interesting.

I agree that he's being honest. Someone else might have blamed it on the product.

Personally, I cannot think of the last time I asked for a refund. I have even bought a product here at the WF I didn't like and did not ask for a refund.

Obviously you have to give the refund. But I wouldn't like it either.

That happened to me from one of my students as well and without questions asked, I gave this student the refund. Though, the most exciting part was she actually signed up for my program again during the relaunch and I'm so glad to see her ready to take action this time.

So the bottomline here is sometimes this happens for a reason and time is crucial when it comes to joining a program, specifically the program that your students really need the most. If they don't have enough to catch up, I think it's not wrong for them to ask for a refund as they can always come back again when they're ready.

I have never asked for a refund like that. I only do so if the product is bad, or if I didn't learn anything.

If I buy a course and don't really have time to implement it, I'll save it. But still, you have a moneyback guarantee, and things like that might happen. If you have a "no-questions-asked" moneyback guarantee, he didn't even have to tell you why - But still did.

So I would take it as a sign of him really having a personal good reason in the back. And if he knew I didn't have much time or money and still purchased it, it might be you have a really good salesletter
He really wanted it, but didn't have time or money for it, and had to ask for a refund, admitting it was great.

I've had similar experiences - a lot of people unfortunately are looking for a 'magic bullet' and when they see there's some work involved, no matter how easy it is, they request a refund. Some make up nonsense reasons, but I've had at least 5-7 people say the exact same thing --- one even said 'I just want to make sure this won't take me off your list'...
In any case - I wouldn't ask for a refund personally, but if the sales page (like mine) claims a no-questions-asked refund guarantee, you should refund it just like you state.

Overall, if your content is good, they'll eventually come back in one way or another - at the very least they'll stick around as a subscriber to evaluate further.

I personally wouldnt ask for a refund if if was in his situation but i would give one if i was in yours as he hasked nicely and had a genuine reason for one.

It's ridiculous for someone to ask for a refund like that.

If you went to Starbucks and bought a coffee then realised it was hot, you wouldn't think of giving it back and saying "sorry, it's great coffee but I don't have time to drink it - can I have my money back?"

or "Sorry I really like the Ferrari I bought here last year - but I just don't get time to drive it, can I have my money back?"

or "thanks for that research tool, but I just realised I'm lazy and won't use it - can I have my money back?"

(don't bother picking holes in the examples, they're only to make a point and I'm not going to argue the toss about them)

I think that some people don't want to spend any money or do any real work and they treat the fact that your product is digital as an easy option to refund.

They've read your product and learned what you offered and provided them - they can't unlearn it now, but getting their money back means they got it for free and get to keep what they bought. They could've copied it, made notes etc. too.

I'm always looking for how to look after my customers but sometimes people are taking advantage and I think that's what you have.

As most people have responded - it's not normal to request a refund because you don't want to do what the product said and any normal person would not request one like that.

But it's your business - you may prefer to have someone like that off your list and not sell to them again rather than keep their custom.

Andy

I don't believe he's being honest but I also wouldn't worry about it in the future. In any offline business, you would refund it anyway and they could've made a photocopy or whatever. However, in the grander scheme of things, like you said, most people are not asking for a refund. One refund would not damage your reputation or that of your product. You wouldn't be losing anything either and if your product gets uploaded to torrents, just move onto the next product. That's business.

I wouldn't give a refund. If the person doesn't have time for it, then they shouldn't have bought it.