Never cheese off the customer

2 replies
hi all,

just came across this on an open source (free software) site

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And it's really free?!

Yes. Once upon a time I had to deal with a company who sell flash charting components, their component had a bug that I needed fixing, so I emailed them about it asking when it'd be fixed.

(Remember that I had paid real money for this software.)

They were so incompetent, rude and obnoxious that after three or four weeks of emails I thought to myself "I could learn Flash and Actionscript and write my own charting component, release it as Open Source, host it on sourceforge and build up a community of helpful coders faster than they can fix a single bug."

And that is what I did.
And that is why it is free.
I guess the moral of the lesson is: don't p#$$ off your customers.

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makes you think
#cheese #customer

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