Wierd paypal issue with subscriptions - anyone else having it?
First; one client's subscription payment failed... twice... and I received no notice. I knew it was coming in (the second approx date) so I checked it - saw that it had failed. On the day it was to try the third time, it failed so it cancelled. No biggy, I understand that happens (is automatic after 3 tries), and then it *did* notify me of the cancellation that time.
I put in a support request (via email) to PPal and mentioned that there was an issue with it not sending the notice of the payment failure... I very clearly told them it was not in my spam folders, etc. and I get this (probably canned) reply that told me to look in my spam folders, yadda yadda yadda. :rolleyes: Not surprised really.
(And no biggy, my client resubscribed with updated info).
Now... that would be fine, except....
Two other subscription payments were supposed to come in today. In the past, they've always come in the morning, but in the past week or two its been closer to lunch time. No big deal.
This afternoon, I called to talk to paypal (about some other things) and also asked if they were having problems with their subscription system (since it was 4:30 p.m.). I explained the past issue and then that these two hadn't processed yet...
The support lady looked into it and said they would be processed at 3 p.m. PST (I'm on Eastern, so that's 6 p.m. here). Again - no big deal, I just noticed and wondered if they had issues.
Well it's now 11:12 p.m. Eastern (so 8:12 p.m. PST), and they haven't processed still.
Correction. One cancelled at 6:29 p.m. (our time)... but it doesn't say WHO cancelled or why. i.e., usually it says "cancelled by buyer" or cancelled by seller... no reason given (and it was the first try). That's fine, I've already contacted my customer.
But the other one hasn't processed at all.
Just curious if anyone else is noticing issues or is this just me? LOL
(And no, I don't usually watch that closely, but I *do* have accounting reports I was tackling)
Amber
Automation is the primary conduit to successful relaxation
Amber Jalink, Founder http://www.dime-co.com
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