Increase Your Conversions By Literally Talking To Your Visitors

dougp 14 years ago

Originally Posted by moniez

Likewise, you can do the same thing with WOOPRA.

True, the reason why i listed Google talk is because its also add free. I believe that Woopra's free plan comes with ads.
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TheBrainchildGroup

14 years ago

I've used this on a few e-commerce websites and it turned out very well. I, personally, suggest "Live Chat" or "Google Talkabout"

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AndrewCavanagh

14 years ago

Engaging visitors to your site in live chat can be VERY lucrative because it massively increases the conversion of visitors to paying clients.

Thank you so much for sharing this tool Doug.

Kindest regards,
Andrew Cavanagh

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dougp

14 years ago

Originally Posted by AndrewCavanagh

Engaging visitors to your site in live chat can be VERY lucrative because it massively increases the conversion of visitors to paying clients.

Thank you so much for sharing this tool Doug.

Kindest regards,
Andrew Cavanagh

Exactly, as from my testing experience, engaging with a web visitor is something even the best sales letter cant emulate. By speaking with web visitors you help best trust and likeness which are always elements that will jump your conversions.

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VanessaB 14 years ago

Now that is COOL! Thanks!

-Dani
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Plish 14 years ago

That's a fantastic idea. Great share, mate.

Wait, what?

Google Talk Gadget
Wednesday, March 14, 2007 2:57 PM

What's that about? I assumed this was new.
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Brett P

14 years ago

Really great idea, people are becoming much more comfortable with that type of discussion (compared to a few years ago) due to Facebook. I think we could see something like this as a growing trend among websites, we're beginning to see a slightly similar concept with Facebook pages.

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LondonPaladin

14 years ago

Ya but what happens when you have a ton of visitors at the same time? Does it start like 50 convos or a chat room?

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dougp 14 years ago

Originally Posted by LondonPaladin

Ya but what happens when you have a ton of visitors at the same time? Does it start like 50 convos or a chat room?

Just test it and find out, its not going to hurt ya right ?
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ShaneRQR

14 years ago

Very interesting. I bet you could get some great results by going Vaynerchuk and spending a ton of time just interacting with customers, using this tool.

Given that you have good traffic volume, of course.

And don't mind not having a life for a few days/weeks.

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Midas3 Consulting

14 years ago

Anybody running this on a site they care to share, looks useful.

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dougp 14 years ago

Originally Posted by SimonHarrison

Anybody running this on a site they care to share, looks useful.

I added the code to a WSO im testing in my sig--its the first link. I didn't want to include the url within the actual post because it would most likely be dinged as spamming by some individuals.
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- MikeHumphreys 14 years ago
  
  Nice find Doug.
  
  It's definitely worth testing. At the very least you could earn some of the reasons why people don't buy and then tweak your sales copy to answer those objections.
  
  Just curious... does it offer some type of "recorded" message for the hours when you don't man it yourself... like when you want to catch a few hours of sleep?
  
  Mike
  
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DrFresh

14 years ago

hmmm... that'd be awesome for an mlm landing page

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Nick Brighton

14 years ago

Doug, I think they key takeaway here is "testing phase."

This is a great way to get to know your audience, and see what they REALLY want. I'd collect data for a week, then either shut it off or outsource it.

You could even have a freelancer just posting pre-scripted FAQ's from the initial testing phase... so he/she wouldn't even need to be an expert in the topic.

Wow, this really is a good concept that I've overlooked.

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ryanbiddulph

14 years ago

Awesome little app. Anything making your site more interactive can generate a higher conversation rate.

Thanks for sharing Doug.

Ryan Biddulph

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KathyK

14 years ago

Nice - I'm glad I clicked through despite the title, which I thought meant literally talk.
As someone who has a voice made for silent movies, I'd rather type, thanks.

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Cheers,
Kathy

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dougp 14 years ago

@ShaneRQR - Well, it will require some of your time, but if one has a set schedule then this shouldn't be too much of a strenuous task. Also, remember this is not something that you should be doing for months, it should be done long enough so that you can can extract confidential information from your web visitors so that you can build a better website.

@SimonHarrison - Why not try it ?! With that being said, i'll show you one from a website that im currently testing.

@Nick Brighton- BINGO!

@KathyK - Whoops!
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LondonPaladin

14 years ago

It says that information is temporarily unavailable ......

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ronr

14 years ago

I have mixed feelings about this. I can see how it could be useful in some situations but the last thing I want to do is be in front of my computer all day getting interrupted by anyone who wants to chat with me no matter what I'm involved in.

That's not the livestyle I want or why I got involved in internet marketing.

I'm sure you can limit when you do it but then it defeats the purpose like those live chat windows that you try to chat and the person is never there.

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Plish

14 years ago

Originally Posted by ronr

I have mixed feelings about this. I can see how it could be useful in some situations but the last thing I want to do is be in front of my computer all day getting interrupted by anyone who wants to chat with me no matter what I'm involved in.

That's not the livestyle I want or why I got involved in internet marketing.

I'm sure you can limit when you do it but then it defeats the purpose like those live chat windows that you try to chat and the person is never there.

This is where having staff comes in handy. Someone could be available for questions 9-5 and as long as you're not running a site with huge amounts of traffic, it would be a great tool for conversions.

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ronr

14 years ago

Yes for staff it could be helpful but if you aren't careful this could be a big time sucker and a huge distraction for you.

Originally Posted by Plish

This is where having staff comes in handy. Someone could be available for questions 9-5 and as long as you're not running a site with huge amounts of traffic, it would be a great tool for conversions.

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Plish 14 years ago

Originally Posted by ronr

Yes for staff it could be helpful but if you aren't careful this could be a big time sucker and a huge distraction for you.

Sure. It's all about whether or not it's cost-effective. And I think for a lot of small and medium sized companies who sell services where a customer relationship is key, this tool is absolutely fantastic. Obviously I haven't experimented with it yet but I imagine there will be some great ways to use this other than purely for customer service.
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dougp 14 years ago

@MikeHumphreys - Good question, not that I'm aware of. You can change the dimensions and the position of the box, and also the text that is displayed, but I don't see the feature that you are inquiring about.

@LondonPaladin - Nothing I can do man. Just try again later.

@Plish - Yep makes you think how many other products Google is secretly hiding from us.

@ronr - As again, I wouldn't want to be doing this in the long run as well. But if you're online working on your business, for an hour, do you think it will be all that detrimental to have this application available to your prospective customers? I would rather spend time auditing my site daily as opposed to "guessing" and decreasing my conversions without knowing why. As again, I would recommend not listening to anyone, but simply to test it and see how it goes.

@MarkAndrews IMCopywriting - You're welcome!
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Plish

14 years ago

I've embedded this code on a test page. I'm getting a 404.

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dougp 14 years ago

Originally Posted by Plish

I've embedded this code on a test page. I'm getting a 404.

I have no idea, its on my site and working smoothly...
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- Plish 14 years ago
  
  Originally Posted by dougp
  
  I have no idea, its on my site and working smoothly...
  
  Anyone else got this working? I am using Word Press on this occasion.
  
  Thanks
  
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Increase Your Conversions By Literally Talking To Your Visitors

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