Bought a Product With My Own Affiliate Link But Got No $$??

43 replies
I'm super new at affiliate marketing...as in the only $$ I've ever mad has been when I bought a product from a merchant with my own affiliate link. I tried this on Clickbank and paid about $15 for a digital product (mp3). But my balance still shows zeros across the board. I should at least have gotten my cut from my own purchase, right?

Any ideas why this may have happened and what I can do (if anything)?

Thanks!

Ken
#affiliate #bought #link #product
  • Profile picture of the author Bill Farnham
    Ken,

    Did you buy it through your own link you created on one of your web properties?

    ~Bill
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    • Profile picture of the author Jill Carpenter
      Is that allowed? Did you let the product owner know you were buying through your own link?

      For some reason, I'm thinking that is against CB's TOS (but I could be wrong).
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    • Profile picture of the author KenTheriot
      Originally Posted by Bill Farnham View Post

      Ken,

      Did you buy it through your own link you created on one of your web properties?

      ~Bill
      Bill,

      I used the merchant's hoplink that I was provided and whose code I embedded on my site. Is that what you were asking?

      Ken
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      • Profile picture of the author Bill Farnham
        Ken, that's indeed what I was asking.

        Perhaps your stats haven't been updated yet...

        ~Bill
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        • Profile picture of the author KenTheriot
          Originally Posted by Bill Farnham View Post

          Ken, that's indeed what I was asking.

          Perhaps your stats haven't been updated yet...

          ~Bill
          Could be. How long does that take on ClickBank? Share-a Sale shows it immediately. It's been more than 3 weeks since this purchase. I hope they didn't just steal it.

          Ken
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          • Profile picture of the author Bill Farnham
            Ken, that's more than enough time...

            I would go back and look at the code you placed on your website and make sure the affiliate name you typed into the code is the same as your CB ID. If you mistyped your ID into the link generator you will not get credit for the sale.

            You need to do a little forensic investigation.

            ~Bill
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  • Profile picture of the author Jill Carpenter
    Originally Posted by KenTheriot View Post

    as in the only $$ I've ever mad has been when I bought a product from a merchant with my own affiliate link.
    LOL, then you didn't make any money - and you likely took a sale commission from someone else.

    If everyone decided to buy products with their own affiliate links I think it would be fair to say this whole affiliate marketing thing is just a glorified coupon code system.

    Perhaps it's time to stop buying and start selling.
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    • I did some research before I bought my first product with my own Aff Link.

      90% of people on various forums said it was fine. I got my commission and haven't had any trouble since.
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    • Profile picture of the author KenTheriot
      Originally Posted by avenuegirl View Post

      LOL, then you didn't make any money - and you likely took a sale commission from someone else.

      If everyone decided to buy products with their own affiliate links I think it would be fair to say this whole affiliate marketing thing is just a glorified coupon code system.

      Perhaps it's time to stop buying and start selling.
      I only do that 1 time per merchant, and only to test the program. I'm under no illusions that I'm making any money doing that. I just don't want to have a bunch of folks use that link and find out I wasn't getting a commission, which is what would have happened if I hadn't tested this link.

      After all is said and done, I think this particular merchant is shady. I learned a lesson about due diligence on this one. Good thing it only cost me a few bucks this time.

      You live, you learn.

      thanks for all the help!

      Ken
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      • Profile picture of the author Jill Carpenter
        Clickbank gives a full description on how to test/track hoplinks:

        All About HopLinks

        Anyway, I am so unclear on this that I've been inspired to submit a support ticket on the subject.

        Maybe we will get a visitor.
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  • Profile picture of the author eaglechick
    @Ken Theriot

    I'm sure you've just made an "honest mistake" by buying through your own link - as far as I know and avenuegirl pointed out - it is not allowed - although practiced frequently.

    Clickbank has been acting weird lately anyway! If you're serious about making money online and being an affiliate most merchant's will be willing to give you a review copy as long as you don't abuse the trust they've put in you.

    I've seen you around in the forum - so how is your "home brewing site" doing?
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  • Profile picture of the author steveb310
    As far as I know it's not allowed through CB, and you could run into trouble with it. If I have to test an affiliate link, I'll usually get a friend or JV partner to test drive the scripts. I'll give them a full refund afterward, plus a 5% bonus to cover the deposit fees. Usually only needs one purchase per product to test it.
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  • Profile picture of the author Wayne
    It's not against the rules to buy through your own link with Clickbank, but you do need
    to make sales with at least 5 different credit card numbers before they will pay you a
    commission. This is to discourage people signing up with Clickbank just to buy the products
    for themselves at a discount. The commission should show up in real time so I would
    think there was a problem with the link you used.

    https://www.clickbank.com/accounting.html#A15
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  • Profile picture of the author Wayne
    You could test the link again and see if your affiliate id shows on the bottom of the
    order form, you don't need to complete the purchase. This way you will know if the
    link you were using was correct or not. If you use the same link you used the first time,
    and your affiliate id shows on the bottom of the order form, then something may be
    shady. If it doesn't show, then there is a problem with the link you are using.
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  • Profile picture of the author Will Edwards
    I'm always mystified when vendors object to affiliates buying through their own links. It's a sale after all, it helps their gravity and who knows, perhaps the affiliate will promote the product after the purchase. By the way, I could be wrong, but I don't think it's against the CB TOS.

    Will
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  • Profile picture of the author mlord10
    Most of the time it could be that you have visited the page before, and your cookies are still storing the affiliate ID of the vendor, or another affiliate. When you get to the actual order page, you must scroll down and make sure that the affiliate ID=Yourusername.

    This is a common thing, because many times people do not check this. Another tip is to make sure that you check this frequently with any niche websites or blogs where you are selling affiliate products.

    Don't sign up for my list though, don't want you taking my commissions.:p
    JK.
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    • Profile picture of the author Jill Carpenter
      Originally Posted by mlord10 View Post


      Don't sign up for my list though, don't want you taking my commissions.:p
      JK.
      And this is a good point. Yes, I know I've derailed the conversation a bit (so sorry) but I honestly want to know the right answer on this topic.

      But I would think as a product owner that I would want to have good communication with my affiliates. I would also hope they would contact me before just purchasing the product through their own hoplink. Who knows? I might just let them in for free so they could do a proper review.

      I know we are talking about business online here - but I do have an offline example.

      I worked in restaurants for years. Never once did I get an employee discount at a place before being hired to work there. To me, it is like walking into a restaurant for an interview, and asking to get a discount on tasting the dinners before I have even been working at the place. Then, perhaps I don't even sell anything there or make any money for the restaurant owner.

      This could be applied to any store you were going to apply to. Should I walk into an electronics store, tell them I want to promote their big screen TV's and get a special employee discount before even landing the job?
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      • Profile picture of the author JohnMcCabe
        Jill, I get your logic here, but I think you have the analogy a twisted.

        I look at it more like the restaurant critic, rather than a prospective employee. As a critic, I'm not going to offer my opinion without sampling the menu.

        And while many restaurant critics regard free meals and special service as perks of the job, others go to great lengths to disguise the fact that they are critics.

        If the only reason I'm obtaining the product is to determine whether I want to promote it or not, I see no harm in using an affiliate link. The vendor gets an affiliate sale, no one loses out on commission, and I get the product at a discount and I get to test the process without the vendor knowing I'm doing so.

        Originally Posted by avenuegirl View Post

        And this is a good point. Yes, I know I've derailed the conversation a bit (so sorry) but I honestly want to know the right answer on this topic.

        But I would think as a product owner that I would want to have good communication with my affiliates. I would also hope they would contact me before just purchasing the product through their own hoplink. Who knows? I might just let them in for free so they could do a proper review.

        I know we are talking about business online here - but I do have an offline example.

        I worked in restaurants for years. Never once did I get an employee discount at a place before being hired to work there. To me, it is like walking into a restaurant for an interview, and asking to get a discount on tasting the dinners before I have even been working at the place. Then, perhaps I don't even sell anything there or make any money for the restaurant owner.

        This could be applied to any store you were going to apply to. Should I walk into an electronics store, tell them I want to promote their big screen TV's and get a special employee discount before even landing the job?
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        • Profile picture of the author Jill Carpenter
          Originally Posted by JohnMcCabe View Post

          Jill, I get your logic here, but I think you have the analogy a twisted.
          Well, I'm a bit twisted in general, but that is another topic.

          We had food critics visit, but never were they given freebies to try. On the contrary - they get to write off the expenses of the meal as part of their job so we charged them for every bit they ordered.

          And this is true for affiliates too. I can write off on my taxes those products which are purchased for research purposes.
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          • Profile picture of the author JohnMcCabe
            Originally Posted by avenuegirl View Post

            Well, I'm a bit twisted in general, but that is another topic.

            We had food critics visit, but never were they given freebies to try. On the contrary - they get to write off the expenses of the meal as part of their job so we charged them for every bit they ordered.

            And this is true for affiliates too. I can write off on my taxes those products which are purchased for research purposes.
            The critic may not get a direct freebie (although some new restaurants do make the offer just to get the critic in), if the critic is identified they tend to get special perks.

            So do influential people, like radio personalities, when a restaurant decides to drop off free food at the radio station right before lunch or dinner. The radio people know that the best way to get more free food is to gush about the current free food.

            Like expedited service, special attention when cooking, bigger steaks, etc...

            I'm pretty sure many vendors would do the same thing for a proven affiliate or influencer...
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            • Profile picture of the author KenTheriot
              Problem solved. There WAS an issue with the [affiliate=xxxxxxx] at the bottom of the actual form. It wasn't the same as my Clickbank nickname. Weird, that. But I changed all the links and tested it again on a different product. It worked just fine this time. The credit showed up immediately.

              Thanks for all the insight!

              Ken
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  • Profile picture of the author Wayne
    This question has been brought up time and time again. I've purchased products through
    Clickbank many times in the past using my own link with no problems, but I used to promote
    Clickbank products in the past and usually found out about these products on my own. I've
    moved on to physical products now, just didn't feel good about promoting most of the
    Clickbank products anymore. Most people here will not agree with me on this, but I feel
    like most products on Clickbank are way overpriced and so many of them are not of the
    quality to be priced as high as they are. Don't get the refunds with physical products like
    with ebooks.
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  • Profile picture of the author mikemcmillan
    Ken,

    I certainly wouldn't buy a product just to test your hoplink out. Like others have said, just check to make sure your affiliate code [affiliate = xxxxxx] shows at the bottom of the order processing page.

    In most cases, if you contact the product vendor and give them links to where you have half a dozen affiliate pre-sell pages set up, they will give you a copy of the product if you tell them you are going to set up a page and promote it.

    I have bought a couple products I wanted to promote with my own affiliate link to get a discount. But only if I have asked for a review copy, sent them links to other pre-sell pages in the niche I have pre-sell pages set up for, and have never heard back from the vendor. I don't feel bad about doing that. But as a general way of doing business I wouldn't buy through my own links. --Mike
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  • Profile picture of the author rts2271
    Clickbank is setting records for unreliable behavior. Bad tracking, shady sales and poor customer service could very well do them in within the near future. They have adopted Paypals customer service method and have one of the worst in industry tracking systems.
    Do a side by side test on a product that is on CB and a alternative affiliate program and you will generally see a higher result on almost ANY other system. CB is dying. Scammy products, poor customer service and zealot fanboys have killed it.
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  • Profile picture of the author Chucksta
    Whenever I wish to buy something on-line and can do so through an affiliate program that I am on, I set-up the link on the appropriate domain of mine, then get a friend or member of the family to go through my link and make the purchase. I immediately reimburse them

    The way I look at it is that when working for many industries you get perks (travel industry, retail, food, etc.), and this is a perk.
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  • Profile picture of the author dustea
    Is that allowed?
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    • Profile picture of the author Jill Carpenter
      Originally Posted by dustea View Post

      Is that allowed?

      Thank you for contacting ClickBank! A member of our Client Support Team will review your request and respond within 2 business days.

      They should have some more clarity on the topic on their site - but the practice of it being tolerated could be a case by case.

      It may also fall into the vendors hands to clarify it on their own sites.
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  • Profile picture of the author eaglechick
    @mlord10
    @mikemcmillian


    I think that is a good solution - with my own sites I just test the aff link by going through to the cb page and see if my cb name appears at the bottom. Cookies is a different ball game and up until now I haven't figured out "how the cookie crumbles"!

    mlord pointed out that the cookies is set for a certain period of time and when I bought through another aff link, the merchant got the credit. I then fiddled around with the cookie settings, but it was only when I was on the lookout to buy through a friend's aff link and his CB name and used Google Chrome the correct aff link showed up.
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  • Profile picture of the author Wayne
    The vendor cannot determine whether a visitor should get a commission or not, that is
    up to Clickbank, at least that is the way it used to be. I haven't promoted any Clickbank
    products for a few years now, but there was a vendor that was using a script a few
    years back that would change the id in the hoplink to another id of someone that was
    registered with them, they would make you register with them on their site. This was
    reported to Clickbank and they ruled that the vendor was not allowed to do this.
    Clickbank said they needed to maintain control of the tracking and vendors were not
    allowed to interfere with this.
    Some vendors seem to think that affiliates are signing up with them when promoting
    their products, when affiliates are actually signing up with Clickbank and not with the
    vendor. Clickbank is the one actually selling the product using their merchant account,
    and they make all the rules. The vendor cannot make up their own rules to satisfy their
    own needs, they need to follow Clickbank's rules. In fact, Clickbank even has the right
    to determine the price of the product if they wished to do so, although I don't know of
    any instance where they have actually done so. But it is within their rights to do so.
    The vendor can decide whether they want to use Clickbank or not, but if they use
    Clickbank they need to go by Clickbank's rules.
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  • Profile picture of the author Wayne
    Just wanted to add that I don't have a problem with Clickbank as a company. I made
    my living with Clickbank for five years and always got my payment on time, never missed
    a payment. I guess over time I just became discouraged with some of the products
    being offered on Clickbank.
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  • Profile picture of the author jasonl70
    I can't see why any seller would have a problem with a legit affiliate using their own link to get a copy for review, etc. If they do have aproblem with it, well in my opinion they are bending over to pick up dimes, and ignoring the dollars.

    a) I use a lot of ppc - which means I'll most likely be spending thousands of dollars on promotion (perhaps tens-of-thousands over the course of several months).
    b) I often already have a list in the niche to promote a product to

    anyone who would take issue with me using my own aff link to look over their product would only be shooting themselves in the foot
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    -Jason

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  • Profile picture of the author PCRoger
    That's what I don't get about some WSO's. We can buy the same product much cheaper through our own link at clickbank...

    Regards,
    PCRoger.
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    • Profile picture of the author Alexa Smith
      Banned
      [DELETED]
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      • Profile picture of the author Nathan Hangen
        This is why I like to control my own program using either 1SC or iDevAffiliate.

        I routinely revoke commissions and remove people from my aff programs for this behavior.

        If you want a review copy, then ask me...I'll see what we can do...but buying through your own affiliate link is sorry.
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  • Profile picture of the author matty-81
    [DELETED]
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    • Profile picture of the author Nathan Hangen
      Originally Posted by matty-81 View Post

      There's no problem with buying through your own affiliate link. I do it all the time because I refuse to review or promote a product that I don't own.

      If I were to pay full price for every CB product that I reviewed, I'd never make any money.

      Also, how can you be stealing a commission from somebody else? That makes absolutely no sense. It's not as if you went to another person's blog, saw a Clickbank product you wanted, and then changed the link to your own before buying. THAT would be stealing another marketer's commission.

      If you saw the product in the CB Marketplace and bought from there, it's not hurting anyone.

      Most vendors don't care. However, there are soem vendors who don't allow it, for whatever reason. They're only hurting their own sales. That could be the case here. Or, it could be that CB just hasn't gotten around to crediting your accopunt yet.
      Then you must not be making much anyway?
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      • Profile picture of the author Jill Carpenter
        Ok, here is my reply from clickbank:

        Thank you for your inquiry. While it is possible to use your own affiliate
        HopLink to purchase products from ClickBank, this is a practice that we
        discourage as it can lead to payment issues for your account.

        Please be aware of the Customer Distribution Requirement, which states your
        account must reflect sales made with 5 or more different credit card numbers,
        and the sales must have been made with two different payment methods (either
        Visa, MasterCard, or PayPal). Note: PayPal purchases do not count toward the
        minimum 5 different credit card numbers.

        This requirement is in place to help prevent affiliates from abusing the
        ClickBank Affiliate Program by using their accounts for the sole purpose of
        collecting rebates and/or discounts on their own ClickBank purchases.

        Although the Customer Distribution Requirement only has to be met once for each
        account, ClickBank continually monitors affiliate accounts to help prevent
        affiliates from abusing the ClickBank Affiliate Program. Affiliate accounts are
        for earning commissions on sales that other customers, not yourself, make
        through your links.


        Please note that if your account is ever found to be violating our Client
        Contract, it can be terminated and any funds earned through purchases through
        your own HopLink can be held.

        You may review our accounting policies by following the link below:

        Accounting Policy - ClickBank




        Thank you,
        So, there you have it.
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        • Profile picture of the author Jeff Henshaw
          Please be aware of the Customer Distribution Requirement, which states your
          account must reflect sales made with 5 or more different credit card numbers,
          and the sales must have been made with two different payment methods (either
          Visa, MasterCard, or PayPal). Note: PayPal purchases do not count toward the
          minimum 5 different credit card numbers.
          Yep that's the crucial clause and they normally (or used to) expect the credit card payments to be made from different geographical areas - even though that's not clearly stated. Hand on heart though, I have not used them recently, so those latter "unclear" terms may have changed.

          A shame though that they don't spend as much time working on their software and tracking including the welfare of their clients, as they do on their Terms and Conditions.

          Just my thoughts.

          Regards,
          Jeff.
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          • Profile picture of the author Stuart Stirling
            Originally Posted by rts2271 View Post

            Clickbank is setting records for unreliable behavior. Bad tracking, shady sales and poor customer service could very well do them in within the near future. They have adopted Paypals customer service method and have one of the worst in industry tracking systems.
            Do a side by side test on a product that is on CB and a alternative affiliate program and you will generally see a higher result on almost ANY other system. CB is dying. Scammy products, poor customer service and zealot fanboys have killed it.
            I'm not a bog fan of clickbank either. I've heard several stories like this above.
            Affiliates missing out on commissions etc. The customer service is ok I find..
            but do feel CB is not the best place to advertise as an affiliate. Being
            a vendor might be a different story though.

            Re: OP.. I wonder what CB would say if you explained your situation to them??

            Stuart
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        • Profile picture of the author Wayne
          Originally Posted by avenuegirl View Post

          Ok, here is my reply from clickbank:



          So, there you have it.
          Yep , that has always been their policy and says the same thing as I said in
          post #12 above. The key word in that statement is 'abusing'. If someone creates an
          account for the SOLE purpose of getting discounts on their own purchases, they would
          never get a check anyway because they would not meet the other requirements. If an
          affiliate is making a lot of sales Clickbank is not going to say anything if you make a few
          purchases using your own link. If you are making a lot of purchases with your own link
          and making very few affiliate sales that is another thing though, and you would probably
          not see any commissions then.
          They could change their rules at anytime and absolutely forbid purchasing through your own
          link if they wanted to, but their is nothing in their accounting policy that forbids this now.
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  • Profile picture of the author MsMotivation1
    WOW, just when I was about to start-up some new Clickbank campaigns.

    Oh well... thanks for this thread!
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  • Big affiliate networks are generally silent on the issue of buying products with your own affiliate link. It is the reason for not paying commission until an affiliate has referred 5 different buyers through his or her affiliate links. From the experience of most people with Commission Junction, you are even advised to buy with your affiliate link if you have not generated affiliate sales for 6 consecutive months. They advise you to do this in order to prevent your affiliate account from being deactivated for dormancy.
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