70% of consumers trust opinions of unknown users. (Econsultancy, July 2009)

11 replies
This probably shouldn't be a surprise, but reading it phrased like this really made the point stick out (although I'm not sure what to do with it at this point):

It's from Social Commerce Statistics, Case Studies, & Research | Bazaarvoice

Which includes the following stats:

"90% of consumers online trust recommendations from people they know; 70% trust opinions of unknown users. (Econsultancy, July 2009)"

"In a study conducted by social networking site myYearbook, 81 percent of respondents said they'd received advice from friends and followers relating to a product purchase through a social site; 74 percent of those who received such advice found it to be influential in their decision. (Click Z, January 2010)"

"Users put great trust in their social networks. One-half of Beresford respondents said they considered information shared on their networks when making a decision--and the proportion was higher among users ages 18 to 24, at 65%. (eMarketer, October 2009)"

"Friends still play an important role in influencing consumers. Eighty-three percent of online shoppers said they are interested in sharing information about their purchases with people they know, while 74 percent are influenced by the opinions of others in their decision to buy the product in the first place. (Manage Smarter, September 2009) "
#2009 #70% #consumers #econsultancy #july #opinions #trust #unknown #users
  • Profile picture of the author SledgeHammer
    Excellent find !
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  • Profile picture of the author LondonPaladin
    This is the exact reason that review sites and especially Amazon.com flourishes. People LOVE reviews from strangers.
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    • Profile picture of the author Mohammad Afaq
      Originally Posted by LondonPaladin View Post

      This is the exact reason that review sites and especially Amazon.com flourishes. People LOVE reviews from strangers.
      I have found, in my testing, that if your site looks professional then people will start trusting your automatically.

      edit: I mean amazon review sites and not all types of websites.
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  • Profile picture of the author JustinDupre
    Great article! Interesting how (70%) trust opinions of unknown users. I can understand the 90% because word to word especially from close friends or family is trustworthy.
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  • Profile picture of the author ivanadee
    well, good sharing
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  • Profile picture of the author BlazingSwitch
    Sheep to the slaughter hoss.

    Just look at most industry message boards. Case in point.

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    • Profile picture of the author rts2271
      I'm running this, get reviewers on fiverr and off you go. I'm adding one review every 3 days for the first month. second month every 2 days and third month every day to test this. Using one of our more popular products that I have solid tracking on to test this.
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      • Profile picture of the author Kevin AKA Hubcap
        This isn't an online example but think of all the infomercials (especially in the fitness/abs niche) that solicit "testimonials" from "everyday" people who use the product while at a demonstration at a local mall.

        We all know social proof is very powerful. Having people say they've used the product and lost weight/gained a six pack/became a fitness god, even when the instructed usage defies belief (exercise for 10 minutes a day,three times a week and you too can have six pack abs) people will extend the benefit of the doubt and will purchase.

        Kevin
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  • Profile picture of the author Istvan Horvath
    Whenever we have to book a hotel in some faraway place... my wife is going on travel sites and reads reviews of hotels by "unknown" user/guests.

    If there are enough number of reviews/posts - you can get a fairly good (average) idea of the quality of services, rooms etc.

    In other words: no, I am not surprised by these findings.
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