Google hung up on me!

LondonPaladin

14 years ago

Hey look at the silver lining. At least google answered the phone.

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Chris Worner 14 years ago

Originally Posted by LondonPaladin

Hey look at the silver lining. At least google answered the phone.

Indeed, some would say that is a miracle. I'm surprised really, usually they want to do things on the cheap and only refer you to a FAQ, looks like now they are doing it with PH lines as well.

Chris
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mattlaclear

14 years ago

I never have heard of anyone trying to phone Google. Now you know why me thinks. Can you imagine the logistical nightmare if they were to start offering free customer support lines. They'd become the largest inhouse call center instantly if they were to do that. Which is something I am quite certain they are not ready to tackle just yet as their current business model seems to be working just fine for them.

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Western Grizzlin' 14 years ago

We had dedicated phone support with Adwords, but they cut it off as soon as we dropped below $40,000 per month spend.

It was kind of insulting.
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Anonymous Affiliate

14 years ago

Originally Posted by defaultuser

Google hung up on me

HAHAHA I remember a few days ago there was a thread where some folks were complaining about vendors not answering emails. Well, here's a proof that major companies view it differently.

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Black Hat Cat Banned 14 years ago

Google has phones?
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- abednego 14 years ago
  
  Originally Posted by Black Hat Cat
  
  Google has phones?
  
  My thoughts exactly.
  Write them a letter.
  
  I always have the worst luck with call centers...
  
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  JustinDupre 14 years ago
  
  Originally Posted by abednego
  
  My thoughts exactly.
  Write them a letter.
  
  I always have the worst luck with call centers...
  
  Same with me.. They always make me wait forever and doesn't really give me much assistance to my concern. LOL yeah I still haven't heard anyone talk to google on the phone yet..
  
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defaultuser

14 years ago

I consider myself a guy who can handle a little bit of research, but so far I can't find anything that explains how to use this tool I mentioned in the OP.

I think I used it right, but I don't even know if I should start over, or just wait. It's all connected to adwords and its supposed to be working now... Guess I should just sit back and wait a bit.

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Zane Miller

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barichula

Banned 14 years ago

[DELETED]

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mcmahanusa

14 years ago

Considering the vast number of marketers who would love to talk with a Google customer service rep, I'm surprised they don't set up 900 numbers for customer service, and make their customer service (the lack of which irritates so many thousands of people) a profit center. That would be a win-win solution for everybody. Oh, wait. That would mean that Google would actually be helping people instead of p_ _ sing them off.

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Alan Petersen

14 years ago

Originally Posted by mcmahanusa

Considering the vast number of marketers who would love to talk with a Google customer service rep, I'm surprised they don't set up 900 numbers for customer service, and make their customer service (the lack of which irritates so many thousands of people) a profit center. That would be a win-win solution for everybody. Oh, wait. That would mean that Google would actually be helping people instead of p_ _ sing them off.

If Google would do that the blogs and forums would irrupt with pissed off people... how dare Google charge for support. So doubtful it would be a win-win.

They're just following the 4-hour work week approach to customer service.

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mcmahanusa

14 years ago

Zane, here is a link I found. Don't know if it will help or not.

Googlevideotargeting/

and this:
YouTube Unveils Video Targeting Tool | WebProNews

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E. Brian Rose

14 years ago

Back in the good ol' days, Google actually answered the phone. I had a personal AdWords rep when I was spending just $1,000 a month. When I started spending $10,000 a month, they dropped the telephone support and it would take weeks to get an email reply, if I ever got one at all.

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qualitynurse

14 years ago

I think that because of the million users , I will not expect for google to pick up their phones all the time, I will prefer if they had live chat or email services, that contact us instantly...

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defaultuser

14 years ago

Thanks a lot guys!

Zane, here is a link I found. Don't know if it will help or not.

Googlevideotargeting/

and this:
YouTube Unveils Video Targeting Tool | WebProNews

The closest I have found was this:

YouTube - Google Ad Innovations: YouTube Video...

It goes through the main chunks of it. But I am not sure if I have done anything right. Maybe I am not bidding high enough, or keywords are off. I don't know. I've got promoting videos down for sure.

But this is different. A friend of mine called it an affiliate marketers wet dream.... oh my...

You don't have to be big, or know how to make videos in order to advertise and get targeted customers to your website on YouTube.

That said... if there were a person doing reviews of say... a camera, and he is getting crazy views... why not put your amazon link on HIS video through YouTube Video Targeting tool?

Seems logical to me.

Should I be charging for this information?

lol

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Zane Miller

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pcpupil

14 years ago

Code:

 
That said... if there were a person doing reviews of say... 
a camera, and he is getting crazy views... 
why not put your amazon link on HIS video through YouTube Video Targeting tool?
 Seems logical to me.
 Should I be charging for this information?

You just lost out on your money making WSO.

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lacraiger

14 years ago

didn't even know they had a contact number.

i tried so hard to contact them before regarding my google checkout account but seems like the only way would be to drive down to the google office and knock on their doors.

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theemperor

14 years ago

It's amazing you can spend $40k a month with a company and not get to call them.

I spend about $10.00 a month (yes ten dollars) on average with Google and they tried to call ME the other day! Woop Woop!

I'm too busy to get back to them though.

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Dave777

14 years ago

Call Google back! Ask to speak to Google's top people in management, due to poor customer service...

Request/demand credit related compensation in addition to being treated with superior customer service like every customer should be. Those that don't speak up regarding receiving Quality customer service get Nothing!

Request/demand and you'll be surprised at the satisfaction, discounts/credits that you'll receive with many companies these days when you respectfully deal with poor customer relations and service situations. Practice makes perfect...

Contact Us
Corporate Information - Google Offices

Dave

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defaultuser

14 years ago

You just lost out on your money making WSO.

I knew it! ...sadness.

Call Google back! Ask to speak to Google's top people in management, due to poor customer service...

Request/demand credit related compensation in addition to being treated with superior customer service like every customer should be. Those that don't speak up regarding receiving Quality customer service get Nothing!

Request/demand and you'll be surprised at the satisfaction, discounts/credits that you'll receive with many companies these days when you respectfully deal with poor customer relations and service situations. Practice makes perfect...

Contact Us
Corporate Information - Google Offices

Dave

This does sound fun. I didn't even really get to talk to a person. They had a machine tell me to go to hell.

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Zane Miller

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elison

14 years ago

abednego's idea sounds really good!!!! write then a lot of paper letters)
i think that there is no opportunity for speaking with a human in google, they don't need this option.

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defaultuser

14 years ago

didn't even know they had a contact number.

i tried so hard to contact them before regarding my google checkout account but seems like the only way would be to drive down to the google office and knock on their doors.

Yep! It's 1-866-2GOOGLE

Maybe if you are spending gobs of money you can talk to someone.

I have been doing research on this since it was just an "idea" that Google was talking about back in late 2009. Even in an article I found said only people who have relationships with Google could actually use it at the time... Guess 40k per month is the magic number.

I have found lots of free info about adwords, but nothing about the YouTube Video Targeting tool.

Any of you with adwords accouts wanna give it a try and tell me what you have found? It's pretty cool to play around with even if you don't have an adwords account.

Thanks

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Zane Miller

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defaultuser

14 years ago

That said... if there were a person doing reviews of say...
a camera, and he is getting crazy views...
why not put your amazon link on HIS video through YouTube Video Targeting tool?
Seems logical to me.
Should I be charging for this information?

It makes sense, and that was my plan of sorts. So many people on YouTube undervalue their own content... it's kinda sad really.

And btw. I have got a bit better with the YouTube Video Targeting tool... but word of caution... DON'T do image banners or anything.... I put one up and it is still just sitting there pending review. It's been weeks and nothing.

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Zane Miller

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plifter

14 years ago

most companies automate there calls nowadays try pressing 0 on the phone next time. they will not tell you but take you to a rep for most companies or sometimes 9 but mostly 0

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defaultuser

14 years ago

Oh nice! That is a good idea. I will try it.

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Zane Miller

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imon32red 14 years ago

I was looking everywhere for an adwords phone number last week! Couldn't find anything. Every time I thought I found a link to one it would send me to one of those faq pages. In fact I had read them so many times that when they finally answered my email I was able to quote from their faq's by memory.
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Google hung up on me!

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