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How I Stopped a Thief

by steveweber
1 replies
I wanted to share a recent experience I had with PayPal.

An overseas buyer purchased access to one of my products and then requested a refund an hour later. The refund letter was very scripted. I had a very strong feeling this person had done this many times before to other eBook publishers. I told them as much in my reply.

Don't get me wrong, I am OK with refunds; they are part of the business. But this one did not feel right.

I left for the day and when I got back he had already filed a dispute with PayPal. His comment in the dispute was the same type of scripted language.

I decided to test something with PayPal. Instead of waiting for the buyer to escalate the issue, I escalated it myself. I told PayPal what happened and how I thought they should check this person's account for dispute and refund history.

In less than 24 hours PayPal had closed the case....in my favor!

Because of this and several other issues my wife had with eBay buyers using PayPal, it seems PayPal has become very "seller" friendly (compared to 3 or 4 years ago).
#stopped #thief
  • Profile picture of the author Johnny Slater
    It depends on many things, not least of which the person at PayPal who investigates the claim.

    I have used the same tactic several times to win disputes of purchases of software. However, I have also seen times where the second I escalate the claim PayPals automated system rules in the favor of the person who filed the dispute without any investigation at all.

    Although there are things like this you can do that will raise your chances of wining a dispute, with PayPal there is no hard and fast rule that will guarentee you will win every time.
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