Refund request - what would you do? | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

14 years ago

Refund him/her - Getting them as a lead even if you make very little on this sale is worth more than the sale in many cases.

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FJRoy_o

14 years ago

@ Jeremy - agreed - @Laura and consider removing the ref. on your confirmation page of the discount for the future. Create value with a long term relationship - over deliver, your list will gladly purchase from you when you do this.

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mattlaclear

14 years ago

Refund the difference because sooner or later he or she will demand it. Best to stop that in it's track before it ever gets to it. Then for heavens sake change your system around so this doesn't happen again!

BTW...I just came back from a two week vacation in the upper peninsula of Michigan and it was absolutely gorgeous. Not sure how far north you live but Lansing this year has been unbearably humid!

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Laura B

14 years ago

Thanks, guys, that is what I'll do!

@Matt - I'm in Ontonagon on the south shore of Lake Superior. Were you over this way? We didn't have much of a summer last year but this one is making up for it.

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mattlaclear

14 years ago

Originally Posted by Laura B

Thanks, guys, that is what I'll do!

@Matt - I'm in Ontonagon on the south shore of Lake Superior. Were you over this way? We didn't have much of a summer last year but this one is making up for it.

We stayed two weeks camping in Hogs Island campground which is right on the beach on lake Michigan about 7 miles east of Naubinway on HWY 2. We made it as far north as Newberry is all I'm afraid. But it was still way cool. Glad to see a UPer fighting it out in the IM arena. Keep at it!

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Laura B

14 years ago

Originally Posted by Alexa Smith

PS thanks for the affiliate commissions (am I allowed to say that here??)

I hope so - because I am proud to have "the" Alexa Smith as an affiliate!

Originally Posted by mattlaclear

We stayed two weeks camping in Hogs Island campground which is right on the beach on lake Michigan about 7 miles east of Naubinway on HWY 2. We made it as far north as Newberry is all I'm afraid. But it was still way cool. Glad to see a UPer fighting it out in the IM arena. Keep at it!

That's a beautiful area too. Did you swim? Even Lake Superior isn't as cold as usual this summer. Although I haven't been all the way in yet!

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mattlaclear 14 years ago

Originally Posted by Laura B

That's a beautiful area too. Did you swim? Even Lake Superior isn't as cold as usual this summer. Although I haven't been all the way in yet!

No swimming for me. But my wife and sprouts sure got enough of it. They said it was a bit warmer than it usually is this time of year though. The coolest part was that we went down to the beach and watched firework displays from three different cities at once. The ones from beaver island were only like a couple inches tall in the sky from our vantage but Manistique and Naubinway were at least 5 inches. But way cool for sure.
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Kevin-VirtualProfitCenter

14 years ago

You can also offer a free copy of an additional product or the equivalent discount on a future purchase.

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searchnology

14 years ago

Yeah, go ahead and refund it. I would put that discount offer in your lifecycle follow-up emails. Do some analysis first to determine the average number of emails a "purchaser" receives before buying and schedule the discount offer to go out after that. My experience is that those who are going to buy do so rather quickly but it could be different for your product.

Good luck!

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PCRoger

14 years ago

Better they ask you to refund the difference than refund the entire thing through ClickBank.

Personally I don't like the discount field you have under the order button.

If I don't have a code, I immediately start googling to find one. If I can't find one, I many times hesitate to buy the product thinking I'm paying more than the next guy.

So if I end up buying, I'm buying grudgingly when originally I was more than willing to become a buyer at the price offered.

Just my 2 cents, in case you're interested.

Regards,
PCRoger.

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abednego

14 years ago

Originally Posted by PCRoger

Better they ask you to refund the difference than refund the entire thing through ClickBank.

Personally I don't like the discount field you have under the order button.

If I don't have a code, I immediately start googling to find one. If I can't find one, I many times hesitate to buy the product thinking I'm paying more than the next guy.

So if I end up buying, I'm buying grudgingly when originally I was more than willing to become a buyer at the price offered.

Just my 2 cents, in case you're interested.

Regards,
PCRoger.

Thats a pretty interesting perspective, I was planning on creating my own product within the next few months - and didn't know which to do.

Do you make your own sales pages? And have you tried both methods?

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Gemini9 14 years ago

Refund the client, since that maintains your integrity and gives opportunities for future business.
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Will Edwards

14 years ago

I would personally, very happily refund the difference and be grateful for the $5.98 you made and the goodwill you created both with your customer and your affiliate. If that does not sit well with you, then you additionally need to rework your sales process so it doesn't happen again in the future.

Will

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kmckillop

14 years ago

Originally Posted by Laura B

People automatically get added to a "course buyers" list when they purchase the course, but they may not realize it and therefore sign up for my newsletter again using the form on my home page. This gets a little confusing for me handling my different lists, so it's probably worse for my customers.

Input is welcome - thanks!

Refund him to make him happy and leave it at that. I wouldn't change anything unless it starts happening frequently. From the sounds of it, you have a special discount for people who join your newsletter which is perfectly fine. He purchased your product then joined your news letter, he just did things in the wrong order. He asked for the difference which I would absolutely give him. A happy free customer is far more valuable than an angry paying customer.

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alsmith1

14 years ago

A refund of the difference will probably make this person happy and ensure you have a loyal customer for a long time or better yet if you have a quality freebie bonus that is related to the first offer and that this person hasn't seen you could do the refund and send the bonus and you will be golden in their eyes.