In need of help regarding the PayPal IPN...
A couple of weeks ago PayPal emailed me with an Instant Payment Notification Warning.
I had deleted a website from which I had sold an ebook using a very old script called MDD.
According to PayPal, instant payment notifications were failing on that website (they would - it no longer exists).
They also informed me that IPNs were failing on another website - this time one that I do not own, but have been an affiliate for via RAP.
After sending me a couple of such warnings - but giving no information about how to deal with the problem and no contact details - they followed up by advising me that they have disabled the IPN on my entire PayPal account.
As a result my sales pages can accept payments, but do not redirect customers to a download page if the payment has been made with either RAP or the $7 script.
After a lot of head scratching (just to find out how to speak with a human being) I got through to a lady at PayPal, but she has left me even more confused.
She says that I have to reintegrate IPN on my websites and that I should get my web developer to do it.
I don't have a clue what she means and don't have a web developer to call on.
She seemed to be telling me that I had to reverse the changes made to the two sites in question before 'reintegrating' on all my other sites. Clearly I can't reverse anything on a site I don't own or a site that no longer exists.
Does anyone have a clue? Where do I go from here?
Right now, every sale I make either ends up in the irate customer emailing me to complain about non-delivery of their purchase, or raising a dispute directly with PayPal. Clearly that situation can't go on, but PayPal seem unable or unwilling to tell me what to do next.
Martin
I had deleted a website from which I had sold an ebook using a very old script called MDD.
According to PayPal, instant payment notifications were failing on that website (they would - it no longer exists).
They also informed me that IPNs were failing on another website - this time one that I do not own, but have been an affiliate for via RAP.
After sending me a couple of such warnings - but giving no information about how to deal with the problem and no contact details - they followed up by advising me that they have disabled the IPN on my entire PayPal account.
As a result my sales pages can accept payments, but do not redirect customers to a download page if the payment has been made with either RAP or the $7 script.
After a lot of head scratching (just to find out how to speak with a human being) I got through to a lady at PayPal, but she has left me even more confused.
She says that I have to reintegrate IPN on my websites and that I should get my web developer to do it.
I don't have a clue what she means and don't have a web developer to call on.
She seemed to be telling me that I had to reverse the changes made to the two sites in question before 'reintegrating' on all my other sites. Clearly I can't reverse anything on a site I don't own or a site that no longer exists.
Does anyone have a clue? Where do I go from here?
Right now, every sale I make either ends up in the irate customer emailing me to complain about non-delivery of their purchase, or raising a dispute directly with PayPal. Clearly that situation can't go on, but PayPal seem unable or unwilling to tell me what to do next.
Martin
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