Chargebacks - Do you send the buyer threat email?
Quick question, we all know chargebacks are a part of doing business and typically just accept it, most of the time it's wasted energy trying to fight it. However does anyone send the buyer a letter like below and if so could you share some. I know not all will bite but you'll get in their head so some will probably give in.
Thanks
Cust_Name,
We've received a chargeback for order #####, the owner of the credit card claims the charges were unauthorized and the charges have been reversed. Unless you can provide an alternative form of payment we will forward your name, address and ip address used to the internet crime division for further investigation.
Regards
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